Mountain Rose Herbs Reviews 

19,331
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products like essential oils, herbs, and teas, finding them effective, organic, and thoughtfully sourced. Orders are frequently accurate, arrive on time, and are described as fast, reliable, and well-packaged. Exceptional customer service is also highlighted, with many noting helpful, kind, and patient staff. However, some customers expressed dissatisfaction with high shipping charges and specific packaging, especially for loose teas, which they felt increased overall costs.

What people talk about most

Product

Consumers find product quality to be consistently positive, with many reviewers praising the high quality of... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of products,... See more

Order

Customers consistently note positive experiences with order, frequently expressing their intent to reorder... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Customer service

Users describe positive interactions with customer service, consistently praising its amazing quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased essential oils elsewhere but none compare to the quality, the effectiveness of those from MOuntain Rose Herbs. An example, I am allergic to poison ivy which abounds in hidden places i... See more

Rated 5 out of 5 stars

Got my order exactly and on a timely basis. Phone conversation that I thought was going to be confusing ended up becoming peaceable and resolved by a sweet helpful kindly woman. Products are always... See more

Rated 5 out of 5 stars

When I order from Mountain Rose Herbs I know I'm getting high quality products. I've ordered spices, herbs, seasonings, tinctures, and supplements. I have never had a problem nor have I ever been di... See more

Rated 5 out of 5 stars

I’ve been ordering from Mountain Rose Herbs for quite awhile and my orders always arrive on time, any questions I have are promptly answered and their products are always high quality. Mountain Rose H... See more



Company details

  1. Organic shop
  2. Aromatherapy Supply Shop
  3. Food seasoning manufacturer
  4. Organic Pharmacy
  5. Tea Manufacturer
  6. Vitamin & Supplements Shop

Written by the company

Mountain Rose Herbs offers the largest selection of bulk organic herbs, spices, teas, essential oils, and DIY ingredients on the market. For many, the online retailer is a reliable one-stop-shop for herbalism, aromatherapy, natural skincare, and DIY supplies. In addition to their vast selection of natural products, each of their offerings is meticulously tested for quality and purity with the latest technology and is packaged with care with both the customer and the environment in mind. For the beginner herbalist looking to build their home apothecary to the Naturopathic Doctor who integrates an herbal approach into their natural medicine practice, Mountain Rose Herbs has offerings to suit the needs of all. The mission-based business has put people, plants, and planet before profit for over three decades and is continued on this trajectory with its philanthropic giving and approach to sharing free educational resources and tools to anyone who is interested in learning more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

19k reviews

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4.9

All reviews

(19,331)

4,668 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t waste your money

It took over a week to get my order. Worst was that I wasn’t notified when it shipped and no tracking info showed up when I signed into my account, and the herbs ended up sitting out in a very, very hot sun for two days before I figured out they had been mistakenly delivered to my neighbors house. I won’t use you again for anything.

Interesting this shipping email was the only email you supposedly sent that didn’t reach me, I did go online and there was no tracking information whatsoever, and this is not a shared porch, it is my neighbors porch, a different address, a different porch.

6 July 2026
Mountain Rose Herbs logo

Reply from Mountain Rose Herbs

Thank you for your feedback, Georgia. We are sorry for any confusion with our shipping times and order communications. We are located in Oregon, so packages can take a bit of time to get to the East Coast. Your order left us on July 9 and was delivered on July 15, which is ahead of the estimated delivery window of July 16 to July 19 listed on your order at checkout. A full listing of our expected transit times and shipping options can be found on our Shipping Info page: https://mountainroseherbs.com/ordering/shipping.

The tracking email was sent to the email we have on file on July 9 at 8:16 AM PST, and uploaded to your online account at that time. Tracking details can be found by logging in to your account, clicking the order you would like to track, and then scrolling to the bottom of the order detail page. Again, we apologize if you did not see this email or the tracking details in your account.

After reviewing the FedEx delivery photo, I see that it was left on the shared back porch between your address and the next-door neighbor. This is the address that was provided when the order was placed, but again, we are sorry if this is not what you intended. The good news is that the packaging and materials we use during shipment are designed to protect your products from degradation. The average shipping and delivery time a package encounters is unlikely to be long enough to cause harm to most products, including the extracts in your specific order. The main concern is a combination of heat and light exposure during long-term storage, so even products left out for several days should not be adversely affected.

However, if you notice signs of degradation or decide you cannot use the extracts, you may return them to us. You can find our complete return instructions here: https://www.mountainroseherbs.com/ordering/returns. I hope that this information helps to shed a bit more light on our shipping times, communications, and packaging. Please do not hesitate to reach out if you have other questions or concerns. We are happy to help! Best wishes ~ Celeste

Rated 5 out of 5 stars

Mountain Rose continues to deliver quality

Mountain Rose has the most complete list of quality organic herbs and products that I have seen anywhere. The web site is easy to use and is informative on the items on the site.
Everything in the order was promptly delivered and of good quality.

7 July 2026
Rated 5 out of 5 stars

Quality products and shipping is fast!

I have ordered from Mountain Rose Herbs a couple of times so far and now have a 3rd order in. The products are of great quality. I love knowing that the products I am receiving are Kosher/Organic. It gives me peace of mind.
The products have come in a timely manner and in great condition.

Highly Recommend!

28 June 2026
Rated 5 out of 5 stars

I have purchased essential oils…

I have purchased essential oils elsewhere but none compare to the quality, the effectiveness of those from MOuntain Rose Herbs. An example, I am allergic to poison ivy which abounds in hidden places in my gardens. When I sense a bit of an itch after working outside I have used MRH Tea Tree Oil. I ran out, bought another brand locally. It was not effective at all. Here I have been recommending others use Tea Tree Oil not knowing it might not work. Now I will be recommending Tea Tree Oil from Mountain Rose Herbs!

3 July 2026
Rated 4 out of 5 stars

Not able to load my rewards points balance or redeem rewards

I received my herbs and am excited to try them, so I can't give a review on the quality of the herbs yet, although I'm sure the quality is great. The herbs arrived without delay. My only concern is that I'd like to use points toward another purchase but my point balance won't load and the redeem option won't load either. The website could be more user friendly.

6 July 2026
Rated 5 out of 5 stars

Herbal Hair Color

The herbal hair color is really outstanding, especially if you want to get away from all the chemicals. I am highly allergic to hair dye and this product has been a saving grace. Not that I mind going gray...but I love the chestnut color that actually adds highlights to my hair, and the brown which makes my hair a dark chocolate color in the winter months. So rich. I found that if I follow the instructions exactly and then once the product is on, wrap my hair with a plastic wrap (saran wrap) and put a shower cap on my head-- the heat opens the hair follicles and each strand absorbs the color. I keep the shower cap on about 2 hours since my hair is past my shoulders and I wash my hair in luke warm/cool water because hot water will help the hair follicle expand and eventually wash out the color (same holds true if you use chemicals). It is a little bit of a process to rinse all the plant dye from the hair, but I did not feel it was any more tedious then when I used boxed hair dye. I also use conditioner to soften with the final rinse.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

A++++


Excellent products. wonderful service and great recipes posted.

6 July 2026

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