Easy to order, very cheap, once SIM arrived, all worked fine. Only gripe was that the SIM didn't arrive soon enough - I was without a phone service for several hours. Ordered on a Saturday and post di... See more
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Company details
- #42 of 74 best companies in Mobile Phone Shop
- #27 of 34 best companies in Mobile network operator
- #140 of 201 best companies in Online marketplace
Written by the company
At last: a new mobile phone network from the award-winning Mozillion, offering the fastest, uncapped 5G speeds for everyone, on the UK’s best network. All our SIM only plans and pay monthly phone plans include the best premium features as standard, that other networks like to charge you for. Mozillion plans include the fastest, uncapped 5G speeds as standard, inclusive EU roaming across 41 EU destinations, capped spend - plus no need for a credit check for a SIM only plan. Plus, we offer the best and latest mobile tech, brand new or certified refurbished, SIM free or with a phone contract. Fancy making some cash? You can even sell your old phone by listing it on Mozillion – resulting in more money in your pocket versus trading-in. Welcome to Mozillion, we give you more for your mobile.
Buy risk-free
12 month warranty on all phones
Contact info
15 West Street, BN1 2RL, Brighton, United Kingdom
- 020 3893 8441
- help@mozillion.com
- mozillion.com
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Replied to 39% of negative reviews
Typically replies within 1 week
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Plan cancellation dark pattern
Service fine for a data only SIM, but not having a self-service plan cancellation path in the account portal is a dark pattern. Poor show Mozillion - do better.
Frantastic Company
Great company. Website was very good with all information and options. I chose As good as new phone and looks brand new including the packaging. The delivery was very quick and the price was great too. I would definately use Mozillion again and recommend it to anyone.
Great deals
Able to order my phone really easily, when speaking to the chat my issue got sorted straight away. Great deals
Had trouble with the post so had to…
Had trouble with the post so had to wait for the sim arriving. Gary at customer services was very helpful and patient with me keep e-mailing. Thank you very much . I got a much better deal than what I had.
When I selected the wrong plan
When I selected the wrong plan, they quickle cancelled the incorrect plan, refunded my money & I could start again
Ordered my phone
Ordered my phone, number was ported over and not received my new phone resulting in current phone not working. No update on delivery a week on and still no new phone or working phone.
Porting old number went smoothly
Porting old number went smoothly
No Issues with service, but I've only just started
Very good so far
SIM cards came the day after ordering. So far so good great speed and 5g at home now. Really good price as well for a 100gb SIM plus 2 year deal.
The customer service agent
The customer service agent, Laura, was very thorough in figuring out how to solve my dilemma. She went above and beyond.
Delivery as expected
Delivery as expected. Refurb phone in excellent condition. Would recommend.
Only just joined and they seem pretty…
Only just joined and they seem pretty good, even the AI cs bot doesn't make me want to smash my phone, and have been very quick to help.
Simple and easy to use
My experience was good
My experience was good, the order process was easy, a bit of a faff as you have to go through a loan company although interest free I feel the Mozillion should deal with everything. Porting number was a good experience my last supplier never put my original number on my phone so people kept asking if I had a new number then it would appear at their end occasionally 🤷.
Unfortunately my partner hasn’t had the same experience with Mozillion yet but I will let her do her own review.
So far I’m happy but I will point out I believe you only get the shop to drop your phone bill on a sim only contract, I could be wrong so check it out yourself I’m to old to be bothered.
I got a phone I ordered
Smooth prompt service and existing…new sim contract
Smooth prompt service and existing number transfer as described and excellent value
Impressed thus far
Impressed thus far! 3 months after moving away from EE to id (shocking signal) to Mozillion!
driven around the UK, found signal as good as EE, being on their network. Also have roamed twice in Europe.
like i said so far so
good 👍🏼
Easy and fast
It was easy to order and delivery was very fast. Buyers should be mindful of the fact that advertised prices do not include VAT, this is added onto the bill when you order.
Excellent customer service …
Got a great deal on both a monthly package which covers myself, daughter and husband for less than just two plans with o2, also purchased travel SIMs at a great deal.
Due to my our fault I had to contact customer service a few times by phone who were extremely helpful, giving great service, thank you
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