MrFluffyFriend™ United Kingdom Reviews 

323
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the pet beds and cooling mats, noting how much their dogs and cats genuinely enjoy resting on them. Consumers also mention that placing an order online is simple and straightforward, while purchase updates keep buyers well informed. Some reviewers were not happy with the delivery times, mentioning that packages took considerably longer than expected to finally arrive at their doorsteps. A few people additionally noted minor issues regarding product sizing or thickness, finding certain items slightly smaller or less dense than anticipated.

What people talk about most

Product

Consumers find product to be positive, highlighting the wonderful quality and how comfortable the items are... See more

Quality

Reviewers mention positive feedback about quality, with consumers highlighting that the items are well made,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting fast shipping and great... See more

Order

Reviewers highlight high satisfaction regarding the order process, frequently praising the user-friendly... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the online buying process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle... See more

Company replied

Rated 4 out of 5 stars

The online buying experience of the bed was great. The colour (light grey) is disappointing because it has more of the under fabric visible than the picture did so it looks flecked rather than one... See more

Company replied

Rated 5 out of 5 stars

I wish I had known about these cool mats ages ago. It's so distressing to see your beloved furbaby suffering in the intense heat......... but wait for it ....... I bought a cool mat for George the ro... See more

Company replied

Rated 5 out of 5 stars

I emailed the company as I ordered 2 dog beds as only one arrived on the first delivery and it looked like it would never turn into the fluffy bed I ordered.it was vacuum packed.Well its just fabu... See more

Company replied


Company details

  1. Pet shop

Written by the company

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(323)

245 reviews in the last 12 months

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Rated 4 out of 5 stars

She knew this was for her!

Our Labrador knew this was for her as soon as we opened the package. She has spent many very comfortable hours on her new bed since then...

14 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much for your lovely review, Simon! 🐾 We absolutely love hearing that your Labrador knew the bed was hers right away — that’s always the best sign! It’s wonderful to know she’s been enjoying many cozy and comfortable hours in her new bed. Wishing her many more happy naps ahead! 🩵

Rated 5 out of 5 stars

Great bed for anxious dogs.

My dog just loves her new fluffy bed. Quality of material is excellent.Also very happy with the speed of delivery.

20 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Elizabeth,

Thank you for your wonderful feedback! 🐾 We’re so happy to hear your dog is loving her new fluffy bed and that the quality and delivery speed met your expectations. It means a lot to us to know the bed is helping your anxious pup feel comfortable and secure.

Rated 5 out of 5 stars

Dog loves it

Dog loves it, was disappointed when I first unwrapped as it was not as firm and square as advertising, but saying that dog loves it

19 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for your honest feedback, N Starling! 🐾 We completely understand your first impression after unwrapping, as the bed can take some time to fully expand and settle into shape after being vacuum packed. We’re really happy to hear that despite this, your dog absolutely loves it — that’s the most important part! Thank you again for sharing your experience with us. 😊

Rated 5 out of 5 stars

Benji my dog loves his new bed

Benji my dog loves his new bed. Very comfortable and relaxing. He looks very happy when he is in his bed...

20 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Andrea,

Thank you so much for your lovely feedback 😊

We’re delighted to hear that Benji is enjoying his new bed and finding it so comfortable and relaxing 🐾 It’s wonderful to know he looks happy and settled in it—that’s exactly what we hope for!

Thank you again for sharing your experience 🩵

Rated 1 out of 5 stars

Missing delivery

Missing delivery
Item not received, tracking not showing on the Shop app and the Evri tracking not working. sent an email to their "Reach out to Us" email which bounced back ! assume this was therefore a scam and £19.95 wasted money

18 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Ms Davina,

We’re really sorry to hear about your experience, and we completely understand how frustrating this situation must be.

We’ve checked our system, but we’re unfortunately unable to locate any order matching the details in your review. Because of this, we’d kindly ask if you could double-check whether the purchase was actually made with MrFluffyFriend, or if it may have been with another company using a similar name. This does sometimes happen, and we completely understand how confusing it can be.

If your order was placed with us, please reach out directly at info@mrfluffyfriend.co.uk, and we’ll make sure to look into this for you right away.

If it turns out the order wasn’t made with us, we’d really appreciate it if the review could be moved to the correct page, as feedback like this can unfortunately have a serious impact on small businesses like ours.

We’re here to help and would like to get this resolved with you as quickly as possible.

Rated 4 out of 5 stars

The blanket is so soft my new puppy…

The blanket is so soft my new puppy loves to snuggle down with it.
Delivery could have been quicker

17 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi there,

Thank you for your kind review 😊

We’re so happy to hear your new puppy loves snuggling up with the blanket—that’s exactly what it’s made for!

We also appreciate your note about delivery speed. We’re always working with our shipping partners to improve timing and make the experience even better.

Wishing you and your puppy many cosy moments together 🐾

Rated 5 out of 5 stars

I have now bought 2 beds

I have now bought 2 beds, one sofa for my dogs and 2 beds for my cats. Needless to say, they love them 💕

8 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Ms. Sarah,

Wow—thank you so much for your amazing support! 🩵

It makes us so happy to hear that your dogs and cats are all enjoying their beds and sofa. It sounds like your home is full of cosy little spots now!

We truly appreciate you coming back for multiple purchases and trusting us with your pets’ comfort. Thank you again for your wonderful feedback 🐾

Rated 4 out of 5 stars

Quick to send no issues product not as…

Quick to send no issues product not as nice as pictures but ok wouldn’t have spent more than I paid although advertised as heavily discounted

11 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for your feedback, Allison. We’re glad to hear your order arrived quickly and without issues. We’re sorry to hear the product didn’t fully meet your expectations compared to the pictures. Your comment about pricing and value is also noted and will be shared with our team as we continue to improve both our product presentation and customer experience.

Rated 5 out of 5 stars

Ordered 2 beds (1 orthopaedic and 1…

Ordered 2 beds (1 orthopaedic and 1 normal) for my dog who absolutely loves them. Product quality is very good. Order was delivered promptly

22 April 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much, Derek! We’re really happy to hear your dog loves both beds and that you’re pleased with the quality. It’s also great to know the delivery was prompt. We truly appreciate your support!

Rated 5 out of 5 stars

Everything you say has happened.

Everything you say has happened.
Our 15 yr old Jack Russell loved the bed from the word go. Sleeping solidly all night and lots of time on the bed during the day.
A much calmer dog as a result,
Thank you

6 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much for sharing this, Julian! We’re absolutely delighted to hear your 15-year-old Jack Russell took to the bed straight away and is now sleeping so soundly through the night. It’s especially wonderful to know he’s spending lots of calm, comfortable time on it during the day, too.

Hearing that he’s become a much calmer dog as a result truly means a lot to us. Thank you again for your kind words and support!

Rated 2 out of 5 stars

Just received my dog bed a large it’s…

Just received my dog bed a large it’s only suitable for a small dog the stuffing at the back there was nothing much in he went in it and came straight out not worth the money sorry

5 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Arlene,

We’re sorry to hear that the bed didn’t meet your expectations and that your dog didn’t find it comfortable. That’s not the experience we want for our customers.

One of our customer support team members will reach out to you directly to help review your order and assist you with a suitable solution.

Rated 5 out of 5 stars

Poppys heaven!!…

Would you believe that my whippet Poppy was watching me unpack the donut bed, which I gave a good shake and laid it on the floor ready for the 24 hour wait. Poppy had other ideas as soon as it was on the floor she promptly got in and went to sleep. She loves her new bed which replaced her worn out , old donut bed. Would recomment.

1 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Michael,

Thank you so much for your lovely review 😊 We’re delighted to hear that Poppy made herself at home straight away and is enjoying her new bed 🐾

It’s wonderful to know she’s found her new “heaven” so quickly — exactly what we love to hear!

Rated 5 out of 5 stars

Dog needed a new bed

Saw the advert and thought our dog would appreciate a new bed

16 April 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Peter,

Thank you for your review 😊 We hope your dog enjoys the new bed and finds it comfortable and relaxing 🐾

Rated 5 out of 5 stars

Was good experience

Was good experience . Yes my dog loves it . She settled on it more or less straight away . Was just a bit confusing when it arrived with all different bits . Trying to work out where they went . Could do with a diagram or instructions on which part goes where . Got there & everything is good .

1 May 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Sharon,

Thank you for your feedback 😊 We’re really happy to hear your dog settled on the bed quickly and is loving it 🐾

We also appreciate your note about the setup being a bit confusing on arrival. Just for your reference, we do have a helpful manuals page where you can also find a step-by-step video on how to assemble and fluff the product properly.

If you still need any help, feel free to email us at info@mrfluffyfriend.co.uk, and we’ll be happy to assist you.

Rated 5 out of 5 stars

Happy Dogs

Easy website and ordering. Kept informed of delivery time. It was difficult to undo, so much tape. But eventually it sprung out iff packaging. Also quite difficult to shake filling into shape. We left it 24hrs and dropped it on lounge floor. Literally seconds layer the dogs were all over it. Took to it straight away. Nice and soft, keeping its shape. They love it. I love it.

11 April 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you for sharing your experience, Jane! 😊 We’re glad to hear your dogs took to the bed straight away and that you’re happy with the softness and shape 🐾

We also appreciate your feedback about the packaging and fluffing process — this is helpful for us to improve.

Rated 4 out of 5 stars

Pleased with MrFluffyFriend

Pleased with MrFluffyFriend. Small glitch with my order but resolved very quickly. Regarding the bed for our Labrador. The product itself is excellent, very fluffy looks comfortable, but unfortunately our furry baby will not entertain even putting her paw in the bed let alone sleep in it. However, we will hope to see her snoring happily in her new bed soon. If not a lucky doggy will be getting it at Dogs Trust it won't go to waste.

14 April 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Mrs SM,

Thank you for your kind feedback — we’re really glad to hear the issue with your order was resolved quickly and that you’re happy with the quality of the bed. 🐾

We’re sorry to hear your Labrador hasn’t taken to it yet. Some dogs need a little time to get used to a new sleeping spot, especially if they’re used to something familiar.

A few small tips that might help:

- Place her favourite blanket or toy inside to add a familiar scent
- Encourage her with treats when she approaches or steps on it
- Put the bed in her usual resting area so it feels more familiar and safe

Rated 5 out of 5 stars

Good service very quick delivery

Good service very quick delivery. Bed was as described online.

25 April 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Rob Lees,

Thank you for your feedback — we’re really glad to hear you were happy with the service, quick delivery, and that the bed matched the description online.

Rated 5 out of 5 stars

Easy website to use

Easy website to use, did take a while to arrive, but my dogs love the calming bed

3 April 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Donna Hatt,

Thank you for your review — we’re happy to hear the website was easy to use and that your dogs love their calming bed! 🐾

We appreciate your patience with the delivery time as well.

Rated 5 out of 5 stars

Really happy with the bed and cover my…

Really happy with the bed and cover my dogs love them

19 April 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Thank you so much! 😊 We’re really happy to hear both the bed and cover are a hit with your dogs—that’s what we love to hear 🐾

Rated 5 out of 5 stars

My dogs love it

Lovely large cosy fluffy bed for my 2 cocker spaniels.
This is the second one I’ve purchased, washes well, no complaints at all

19 April 2026
Unprompted review
MrFluffyFriend™ United Kingdom logo

Reply from MrFluffyFriend™ United Kingdom

Hi Sandy,

Thank you for your lovely feedback! It’s great to hear your cocker spaniels are enjoying the cosy bed, and even better that it washes well for you. We truly appreciate your continued support with a second purchase 🐶

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