The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Color different than ordered with no advanced notice.
After receiving the Fluffy bed and treating it for use. I placed it on the floor thinking it will take time for my Shiba Inu to become aware of it. That evening I walked in my bedroom and Toshiko was in the middle of it looking spry. Wish I had taken a picture, she passed this Sunday, July 26. Her sister however has not yet taken interest in the bed. I will give it time. I was so glad. Toshiko seemed happy. She had been ill most of the year had surgeries developed allergies. I just wanted her to be happy. She was 14 y.o.
This is a great company with the finest customer service.
Great choices for people and pets and lovely, kind, helpful customer service.
I will order again.
The communication was excellent …I got a size that I thought would work …so I returned it and got the next size up …every body is happy !!!
When I first received the bed, I had no idea what to expect. I opened the package and was immediately skeptical. The fluffing procedure took some time. I finally got the bed just right and my dog wouldn't lay on it. We thought it would help with her anxiety and make her feel better because she had been sick for the last few days before we received it. She was restless. We tried the bed again, but this time, we picked her up and put her on the bed. She rested and really slept for the first time in those few days. Little did we know that she was only going to be able to enjoy the bed for two full days before having to be put down. Cancer is the worst. After just those two days, I can fully and wholeheartedly recommend this bed. It does take work to get it fluffed, but it's worth it and worth the money. Our sweet girl really enjoyed her time in it at the end. Now my little one has claimed it for his own as both a memory of our pup and as a soft place to hang out.
Five stars, would do it again.
My dog loves the bed, but I ordered the wrong size.
She is a German Shepard, about 75 pounds. I ordered an extra large and should have probably ordered a 3Xlarge.
The bed was soft and big enough for 95 shepksy/malamute mix Freya to stretch out on. Sadly, her 17 year old elder was jealous of the soft plushiness and peed on it. Resulting in a temper tantrum from Freya that resulted in an immediate shredding of the bed. But, it was obviously something worth fighting over lol and it was sturdy too because Freya had to work hard to destroy it!
Smooth, honest transaction, on-time, undamaged and as described.
My Border Collie and Great Pyrenees/Border Collie seem to like them and adapted immediately.
Delivery arrived when notices said it would. Easy to follow instructions to activate. We have several beds and the dogs love them. Thanks to all at MrFluffyFriend!

Reply from MrFluffyFriend™
I bought Fluffy Friend for my rescue dog and he loves his bed. It came very well packaged and is the perfect size for my Rotweiller cross. It is luxurious and the first place my dog goes to after a brisk morning walk.

Reply from MrFluffyFriend™
Surprising compact package that opened into a complete comfy bed for my dog.

Reply from MrFluffyFriend™
I originally purchased one of these dog beds in 2022 and unfortunately had a bad experience with it. Recently, Bob reached out to me personally to make things right and offered to send me a brand-new bed at no cost.
The replacement bed is great and is a huge improvement from the one I originally received. It feels much better made, is comfortable, and my dogs really enjoy it. I truly appreciate a company that stands behind its products and takes customer concerns seriously. Bob was kind, helpful, and genuinely wanted to fix the situation. Excellent customer service can make a huge difference, and I’m very grateful he took the time to reach out and make things right!!

Reply from MrFluffyFriend™
Our Koko loves her new bed. The best part of this purchase is that it is entirely washable. I have never seen another bed with a zipper for removal of the cushions. It is a wonderful bed. Jan

Reply from MrFluffyFriend™
I purchased a bed for one of our pups (Boomer) several months ago when he was scheduled for CCL surgery. Boomer used all the time before, during and after his surgery. His brother (Zeus) would wait till Boomer got up and take his turn using the bed. We finally decided to purchase Zeus his own bed. Zeus loves it as much as he loves Boomer’s bed, lol 😂. Win, win for both the boys ❤️🐾❤️🐾
Shipping was quick. Product is as advertised. Regrets? Not a single regret!

Reply from MrFluffyFriend™
Bought a cooling mat for my dog which I’m really pleased with. It does actually feel cool to touch. I particularly like that it’s soft to touch so I dog was happy to lie on it.

Reply from MrFluffyFriend™
Great choice of products looked at different companies but the coffee coloured xxx cool mat I chose is great light material not plastic not filled with anything very safe for a dog with longer claws. Was kept informed when my delivery would arrive and it did on time.

Reply from MrFluffyFriend™
My dog actually lays on this mat. I bought the other type and could not coax him on it but as soon as I lay this on the floor he got on it.

Reply from MrFluffyFriend™
Great product and excellent service from the seller. The mat is of good material and is nice and cool for my dog. No prblems at all.

Reply from MrFluffyFriend™
Bed arrived ahead of time in perfect condition. If I was a dog I’d be really happy with my new bed. It is super soft and comfortable. Our dog is 9 years old and has anxiety during thunderstorms and fireworks. Unfortunately she’s also stubborn. A shitzu lass appo. I’ve put her in it a few times but she wants no part of it.

Reply from MrFluffyFriend™
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.