MrFluffyFriend™ Reviews 

12,307
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 727 reviews, most reviewers were somewhat happy with their experience overall. Many customers report that their pets quickly accepted and loved the beds, finding them comfortable and soft. People appreciate the product's quality, with some noting good durability and thoughtful design features like removable covers. Reviewers often found the ordering process easy and appreciated clear communication regarding delivery. However, some customers also noted significant dissatisfaction with product quality and value for money. Many people found that items, particularly beds, were not as advertised, appearing flat, lumpy, or made with cheap materials. Additionally, a common complaint was that products ran smaller than expected or advertised, leading to sizing issues for their pets. Some reviewers also experienced difficulties with returns or refunds, and occasional problems with tracking or incorrect delivery.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with many expressing disappointment that... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing significant disappointment... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and receiving... See more

Price

Users describe significant dissatisfaction with the price of products, frequently labeling them as overpriced... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reviewers reporting quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more

Company replied

Rated 4 out of 5 stars

Originally my purchase was not filled as requested. After expressing my dissatisfaction i was contacted by the CEO. He then proceeded to give me a partial refund after having said I would recieve a... See more

Company replied

Rated 2 out of 5 stars

Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just... See more

Company replied

Rated 5 out of 5 stars

My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more

Company replied


Company details

  1. Pet shop

Written by the company

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!


Contact info

3.1

Average

TrustScore 3 out of 5

12k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(12,307)

988 reviews in the last 12 months

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Rated 5 out of 5 stars

After receiving the Fluffy bed and…surprise!

After receiving the Fluffy bed and treating it for use. I placed it on the floor thinking it will take time for my Shiba Inu to become aware of it. That evening I walked in my bedroom and Toshiko was in the middle of it looking spry. Wish I had taken a picture, she passed this Sunday, July 26. Her sister however has not yet taken interest in the bed. I will give it time. I was so glad. Toshiko seemed happy. She had been ill most of the year had surgeries developed allergies. I just wanted her to be happy. She was 14 y.o.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company!!!

This is a great company with the finest customer service.
Great choices for people and pets and lovely, kind, helpful customer service.
I will order again.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Multipurpose Bed

When I first received the bed, I had no idea what to expect. I opened the package and was immediately skeptical. The fluffing procedure took some time. I finally got the bed just right and my dog wouldn't lay on it. We thought it would help with her anxiety and make her feel better because she had been sick for the last few days before we received it. She was restless. We tried the bed again, but this time, we picked her up and put her on the bed. She rested and really slept for the first time in those few days. Little did we know that she was only going to be able to enjoy the bed for two full days before having to be put down. Cancer is the worst. After just those two days, I can fully and wholeheartedly recommend this bed. It does take work to get it fluffed, but it's worth it and worth the money. Our sweet girl really enjoyed her time in it at the end. Now my little one has claimed it for his own as both a memory of our pup and as a soft place to hang out.
Five stars, would do it again.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

My dog loves the bed

My dog loves the bed, but I ordered the wrong size.
She is a German Shepard, about 75 pounds. I ordered an extra large and should have probably ordered a 3Xlarge.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely while it lasted

The bed was soft and big enough for 95 shepksy/malamute mix Freya to stretch out on. Sadly, her 17 year old elder was jealous of the soft plushiness and peed on it. Resulting in a temper tantrum from Freya that resulted in an immediate shredding of the bed. But, it was obviously something worth fighting over lol and it was sturdy too because Freya had to work hard to destroy it!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Transition

Smooth, honest transaction, on-time, undamaged and as described.
My Border Collie and Great Pyrenees/Border Collie seem to like them and adapted immediately.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Delivery arrived when notices said it would. Easy to follow instructions to activate. We have several beds and the dogs love them. Thanks to all at MrFluffyFriend!

26 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Chris,

Thank you so much for your wonderful review!

We're delighted to hear that your order arrived as expected, the setup instructions were easy to follow, and that your dogs are loving their beds. It means a lot to all of us at MrFluffyFriend to know our products are keeping your furry friends comfortable.

Thank you for your continued support!

Rated 5 out of 5 stars

I bought Fluffy Friend for my rescue…

I bought Fluffy Friend for my rescue dog and he loves his bed. It came very well packaged and is the perfect size for my Rotweiller cross. It is luxurious and the first place my dog goes to after a brisk morning walk.

29 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Polly,

Thank you for sharing your lovely experience!

We're so happy to hear that your rescue dog loves his new bed. It's wonderful to know it was the perfect size for your Rottweiler cross and that it's become his favorite place to relax after a morning walk.

We wish you both many more cozy moments together!

Rated 5 out of 5 stars

Surprising compact package that opened…

Surprising compact package that opened into a complete comfy bed for my dog.

22 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Wendy,

Thank you for your great feedback!

We're so glad you were pleasantly surprised by the compact packaging and how the bed expanded into a cozy, comfortable place for your dog. Vacuum-packing helps make shipping more efficient, and it's wonderful to hear everything opened up just as expected.

We hope your pup enjoys many happy naps on their new bed! 🐾

Rated 5 out of 5 stars

So soft!!

I originally purchased one of these dog beds in 2022 and unfortunately had a bad experience with it. Recently, Bob reached out to me personally to make things right and offered to send me a brand-new bed at no cost.

The replacement bed is great and is a huge improvement from the one I originally received. It feels much better made, is comfortable, and my dogs really enjoy it. I truly appreciate a company that stands behind its products and takes customer concerns seriously. Bob was kind, helpful, and genuinely wanted to fix the situation. Excellent customer service can make a huge difference, and I’m very grateful he took the time to reach out and make things right!!

6 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Paige,

Thank you so much for sharing your experience.

We're truly grateful that you gave us the opportunity to make things right. It means a lot to hear that you're happy with the replacement bed and that your dogs are enjoying it. We'll be sure to pass your kind words on to Bob—he'll be delighted to know his support made such a positive difference.

Thank you for your trust and for being part of the MrFluffyFriend family!

Rated 5 out of 5 stars

Our Koko loves her new bed

Our Koko loves her new bed. The best part of this purchase is that it is entirely washable. I have never seen another bed with a zipper for removal of the cushions. It is a wonderful bed. Jan

27 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Janice,

Thank you for your wonderful review!

We're so happy to hear that Koko loves her new bed. It's great to know you're enjoying the removable, washable cover too—we designed it to make cleaning as easy and convenient as possible.

We hope Koko enjoys many cozy naps ahead!

Rated 5 out of 5 stars

I purchased a bed for one of our pups…and 1 wasn’t enough 🤣

I purchased a bed for one of our pups (Boomer) several months ago when he was scheduled for CCL surgery. Boomer used all the time before, during and after his surgery. His brother (Zeus) would wait till Boomer got up and take his turn using the bed. We finally decided to purchase Zeus his own bed. Zeus loves it as much as he loves Boomer’s bed, lol 😂. Win, win for both the boys ❤️🐾❤️🐾
Shipping was quick. Product is as advertised. Regrets? Not a single regret!

16 April 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Connie,

Thank you for such a heartwarming review!

We love Boomer and Zeus's story! 🩵 It sounds like Boomer's bed was such a hit that Zeus simply had to have one of his own. We're delighted to hear both boys are now enjoying their own cozy spaces.

Thank you for your kind words about the shipping and the product. Wishing Boomer continued comfort and both pups many happy naps!

Rated 5 out of 5 stars

Recommend cooling mat.

Bought a cooling mat for my dog which I’m really pleased with. It does actually feel cool to touch. I particularly like that it’s soft to touch so I dog was happy to lie on it.

6 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi A. Crombie,

Thank you for your fantastic feedback!

We're delighted to hear you're pleased with the cooling mat. It's great to know you like the soft fabric and that your dog is happy to lie on it. Our cooling mat works by helping to dissipate body heat, providing a comfortable cooling effect without the need for gel or refrigeration.

Thank you for choosing MrFluffyFriend!

Rated 5 out of 5 stars

Great choice of products looked at…

Great choice of products looked at different companies but the coffee coloured xxx cool mat I chose is great light material not plastic not filled with anything very safe for a dog with longer claws. Was kept informed when my delivery would arrive and it did on time.

10 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Susan,

Thank you for your lovely review!

We're so pleased to hear you're happy with your cooling mat and that you appreciated the delivery updates. As you mentioned, the mat is made from a soft, lightweight material without gel filling, making it a comfortable and safe option for dogs, including those with longer claws.

We hope your furry friend enjoys staying cool and comfortable!

Rated 5 out of 5 stars

My dog actually lays on this mat

My dog actually lays on this mat. I bought the other type and could not coax him on it but as soon as I lay this on the floor he got on it.

26 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Mrs Janet Moore,

Thank you for your wonderful feedback!

We're thrilled to hear that your dog took to the cooling mat straight away. Every dog has their own preferences, so it's great to know this one became an instant favorite.

We hope it keeps your pup cool and comfortable all summer long!

Rated 5 out of 5 stars

Dogs need somewhere cool to lay.

Great product and excellent service from the seller. The mat is of good material and is nice and cool for my dog. No prblems at all.

26 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Mr Neil Schofield,

Thank you for your kind review!

We're delighted to hear that both the cooling mat and our service met your expectations. It's wonderful to know your dog has a cool and comfortable place to relax.

Thank you for choosing MrFluffyFriend!

Rated 4 out of 5 stars

Bed arrived ahead of time in perfect…

Bed arrived ahead of time in perfect condition. If I was a dog I’d be really happy with my new bed. It is super soft and comfortable. Our dog is 9 years old and has anxiety during thunderstorms and fireworks. Unfortunately she’s also stubborn. A shitzu lass appo. I’ve put her in it a few times but she wants no part of it.

18 July 2026
Unprompted review
MrFluffyFriend™ logo

Reply from MrFluffyFriend™

Hi Rudy,

Thank you for your lovely review!

We're so happy to hear that the bed arrived safely and that you find it soft and comfortable. We understand that some dogs need a little more time to warm up to a new bed, especially those who are used to their usual sleeping spots.

We hope your Shih Tzu lass eventually discovers how cozy her new bed can be. Sometimes placing a familiar blanket or toy on the bed, or giving treats and praise when she explores it, can help make it feel like a safe and inviting space.

Thank you for choosing MrFluffyFriend!

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