The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
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Review summary
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Originally my purchase was not filled as requested. After expressing my dissatisfaction i was contacted by the CEO. He then proceeded to give me a partial refund after having said I would recieve a... See more
Company replied
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just... See more
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My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more
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Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United States
- info@mrfluffyfriend.com
- www.mrfluffyfriend.com
3.1
Average
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Bed arrived ahead of time in perfect…
Bed arrived ahead of time in perfect condition. If I was a dog I’d be really happy with my new bed. It is super soft and comfortable. Our dog is 9 years old and has anxiety during thunderstorms and fireworks. Unfortunately she’s also stubborn. A shitzu lass appo. I’ve put her in it a few times but she wants no part of it.
18 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Rudy,
Thank you for your lovely review!
We're so happy to hear that the bed arrived safely and that you find it soft and comfortable. We understand that some dogs need a little more time to warm up to a new bed, especially those who are used to their usual sleeping spots.
We hope your Shih Tzu lass eventually discovers how cozy her new bed can be. Sometimes placing a familiar blanket or toy on the bed, or giving treats and praise when she explores it, can help make it feel like a safe and inviting space.
Thank you for choosing MrFluffyFriend!
Good quality.My dog looks comfortable…
Good quality.My dog looks comfortable on it.
25 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Beverly,
Thank you for your kind feedback!
We're delighted to hear that your dog looks comfortable on the bed. Knowing that your furry friend is enjoying their new resting spot is exactly what makes us happy.
Thank you for your support!
Wow what can I say
Wow what can I say! Lily Pearl my soon to be six year old Havanese loves her new beds. One for the LR and another for the car.
The customer service is second to none! One of the two first received had a serious flaw in the seam. They responded quickly and Lily and I are now happy campers. Would recommend highly to any fur parent. Worth every penny
24 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Robinson family,
Thank you so much for your wonderful review!
We're thrilled to hear that Lily Pearl loves her new beds and that you have one for both the living room and the car. We're also glad our team was able to quickly assist with the seam issue and make things right.
Your kind words about our customer service mean a lot to us. Thank you for your recommendation and for being part of the MrFluffyFriend family!
This is a complete fraud.
This is a complete fraud.. website images show a large bed (large dogs) and that is is orthopedic...its not!. The fill is only 30% full in volume and cheap pieces of cut up foam. I ordered XL.. 179.00 it is the size of a medium. After reading bad reviews..looks like impossible to return.. going to throw it outside for my stray cats... Don't buy this crap.. giant rip off!
24 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Devin,
We're sorry to hear that you feel this way and that the product did not meet your expectations. We do offer local returns which makes sending back items more convenient.
One of our representatives will reach out to you directly to assist further. We will also share a helpful guide video with you, as this usually helps address common first impressions about the Calming Cushion and shows the proper way to set it up and fluff it after unpacking.
Please note that the filling is intentionally not packed to 100% capacity. This helps prevent the cushion from becoming damaged or bursting during use, while also allowing the filling to adjust more naturally to your dog's weight and preferred sleeping position.
We appreciate you giving us the opportunity to look into your concerns and assist you further.
They answered my quenstions quickly and…
They answered my quenstions quickly and several times,
10 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi DianaLee,
Thank you for your feedback!
We're happy to hear that our team was able to answer your questions quickly and provide the assistance you needed. We always want our customers to feel supported throughout their experience with us.
Thank you for choosing MrFluffyFriend!
It’s small in size
It’s small in size. I ordered an XL but the sizing seems to run small. I got the orthopaedic couch bed….cost almost $300 for the XL size and it’s so not worth it. Don’t buy it. It’s not cushy at all. It’s flat compared to what the advertised pictures look like. It looks nothing like it. So not worth the money at all. Quality is crappy as well. I just contacted them to get a refund. I’ll update about that once I go through the process as I have seen reviews that to get a refund is a hassle Too bad though because I was really looking forward to this product.
23 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Magda,
We're so sorry to hear about your experience. This is not the experience we aim to provide for our customers.
One of our representatives is already looking into your concerns and will continue assisting you via email. We'll review everything carefully and keep you updated as soon as we have more information.
Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.
Great bed!
First of, it arrived about 3 days early! My dog thought it was a chew toy at first. It took him almost 2 hours to lay on it. He love it. He will lay in his old, smaller bed every now and again, but he loves this bed.
16 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Tania,
Thank you so much for your lovely review!
We're delighted to hear that your dog's new bed arrived earlier than expected. It sounds like he took a little time to figure it out, but we're so happy he now loves it and enjoys relaxing in his new favorite spot.
Thank you for choosing MrFluffyFriend, and we hope he enjoys many cozy naps ahead!
Absolutely awful quality for the price
Absolutely awful quality for the price! Received donut bed today. Stuffing is inadequate, lumpy and uneven. Don't waste your money with this company
23 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Victoria,
We're sorry to hear that this is your first impression of the bed.
Our beds are vacuum-packed for shipping, so we recommend following the instructions included in the packaging. Please allow the bed some time to fully air out and gently shake and fluff it to help redistribute the filling and restore its shape.
If, after doing this, you're still not satisfied, please feel free to email us at info@mrfluffyfriend.co.uk. Our team will be happy to review your concerns and assist you further.
Thank you for your feedback.
The Best of the Best
This is my third order for MrMcFluffyFriend beds. My two dogs absolutely love them. They feel comforted warm and love the softness of the beds, They just bury themselves in the soft, and if it thunders during rain, they head for their fluffy bed. Best buys I have ever made and lots of my doggie friends have bought from you from my recommendations. It is the best of the best!
23 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi S L CARLSEN,
Thank you so much for your incredible review and continued support!
We're truly honored that this is your third order with us. It means the world to hear that your two dogs love their beds and find them comforting, especially during thunderstorms. Knowing that you've recommended us to so many fellow dog lovers is the highest compliment we could receive.
Thank you for being such a valued member of the MrFluffyFriend family!
I ordered the cooling mat for my dog…
I ordered the cooling mat for my dog based on the excellent reviews it received. While waiting for it to arrive I had to contact customer service who were brilliant. As soon as the mat arrived my dog instantly started laying on it. It does help tremendously especially during this warm weather. I would definitely recommend this product to anyone who wants to help their dog with the heat, and with no gel or chemicals the mat offers cooling without any fear of my dog ingesting anything dangerous.
23 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Anna,
Thank you for your wonderful review!
We're so pleased to hear that our customer support team was able to assist you and that your dog took to the cooling mat straight away. It's great to know it's helping during the warm weather.
Our cooling mat works by dissipating heat from your dog's body, providing a comfortable cooling effect without the use of gel or chemicals.
Thank you for your recommendation and for sharing your experience!
Our dogs love their new beds!!
22 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Tamara,
Thank you for your kind review!
We're so happy to hear that your dogs love their new beds. Knowing they've found a cozy place to relax means so much to us.
Thank you for choosing MrFluffyFriend!
My mini pin Loves her bed it’s her safe…
My mini pin Loves her bed it’s her safe place she will lay down and fall asleep great product thank you.
21 May 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Michael,
Thank you so much for your wonderful feedback!
We're thrilled to hear that your Mini Pin loves their bed and has made it their safe place. There's nothing better than knowing your pup feels comfortable, secure, and relaxed.
Thank you for choosing us, and we wish your furry friend many happy, restful naps!
My adored golden retriever has an…
My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat par excellence! It is thin and soft and keeps my sweetest boy cool and comfortable. What joy to see him lying restfully without
panting.
22 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Paula,
Thank you so much for your wonderful review!
We’re thrilled to hear that your golden retriever is enjoying the cooling mat and that it helps him stay comfortable during hot and humid days. We understand that some dogs prefer a thinner, softer surface, so we’re especially happy to know that the mat suits his preferences.
It brings us so much joy to hear that he can relax comfortably without struggling in the heat. Thank you for choosing us, and we hope he continues to enjoy many cool and restful moments!
They stayed on top of my order
They stayed on top of my order. They messed up on the first one, but they fixed the solution. I still ended up getting the wrong size but overall experience with these guys they are amazing.
19 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Ramon,
Thank you for sharing your experience with us!
We truly appreciate your patience and understanding. We’re glad our team was able to assist and work toward a solution after the initial issue. We’re sorry that the size was still not exactly what you expected, but we’re grateful for your kind words about our service.
Thank you for your support!
had a little problem
had a little problem
with first bed and a puppy. I wrote to make suggestions about avoiding issue and was sent a redesigned replacement bed. The dog loves it!!
21 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi George,
Thank you for your kind review!
We’re sorry to hear there was an issue with the first bed, but we’re very happy that our team was able to help and provide a replacement. It’s wonderful to know that your puppy loves the new bed!
Thank you for sharing your feedback and for helping us continue to improve our products.
Human Grade
I had accidentally ordered 2 beds, and your team was quick to react to the message I sent, requesting the 2nd one be removed from order. That was really nice. The bed is great. My boy now visits it a couple of times a day. I like to rest on it too.
20 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Linda,
Thank you so much for your lovely review!
We’re happy to hear that our team was able to quickly assist with the extra bed on your order. Most importantly, we’re delighted that your boy is enjoying his new bed and that you’re enjoying it too!
Thank you for your kind words and for choosing MrFluffyFriend.
Misperceived
I thought at first the quality wasn't so great, being I can see the threading, but as it grew, it got better and my dogs absolutely love it
20 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Melissa,
Thank you for sharing your experience!
We’re glad to hear that after giving the bed some time to settle and expand, your dogs absolutely love it. Our beds are vacuum-packed for shipping, so they can sometimes need a little time to regain their full shape after unpacking.
We appreciate your patience and are happy that it became a favorite spot for your dogs!
I received my McFlurry for my Spoodle
I received my McFlurry for my Spoodle
He woke up this morning lot calmer couldn’t believe it . Sure can see calmness
Many Thanks Sue from Australia
21 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Susan,
Thank you so much for your wonderful review!
We’re thrilled to hear that your Spoodle is enjoying his new calming bed and that you’ve noticed a positive difference in his comfort and relaxation.
It’s always heartwarming to know that our products can help pets feel more secure and at ease. Thank you for sharing your experience with us!
Impressive
MrFluffyFriend has the BEST customer service I have ever seen. From their kind communication to the extents they go to make sure you are happy with your purchase.. Above and beyond!!
20 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Libby,
Thank you for your amazing feedback!
We’re truly grateful for your kind words about our customer service. Our team always strives to provide helpful and caring support, and we’re so happy to hear that you felt well taken care of.
Thank you for your trust and support — we truly appreciate it!
cool mat is very good second one i have had for my Bella who loves it. The not so good was how long i had to wait 3 to 4 weeks far to long how
cool mat very good delivery ages
13 July 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Lyn,
Thank you for sharing your feedback!
We’re delighted to hear that Bella loves her cooling mat and that this is the second one you’ve purchased for her. It’s wonderful to know that it has become a comfortable place for her to relax on warm days.
We’re sorry that the delivery took longer than expected. We understand that waiting several weeks can be disappointing, and we’re continuously working to improve our delivery process.
Thank you again for your continued support, and we hope Bella enjoys many more cool and comfortable moments with her mat!
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