Never received a reply to my mail to ensure my order would be delivered to my home despite three mails As you can see I have been a loyal customer
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I bought a pair of The Longs, delivery was fast and the product, for now (they're my first), feels great. Not giving 5 starts because they were quite dirty (dust) inside of the box.
Prompt and accurate delivery. Only just received the product but I like the design and the quality is good. I will be using the linen trousers for long haul air travel so the secure pockets are a g... See more
Your, my trousers arrived swiftly and in good nick! As this was my first pair with you, I was concerned about the fit BUT they didn’t disappoint. They delivered a definitively decent fit! I love the p... See more
Company details
Written by the company
When MR MARVIS was founded back in 2016, we embarked on a journey to create the perfect shorts. Not long after we added trousers to our collection. Today, we offer a wide range of perfect garments combining ultimate comfort with iconic, timeless design. All our products are made in Portugal from high quality materials. The fit and style never change. The only thing that changes is the number of colour options. MR MARVIS products are available online and in flagship retail stores. Free local shipping both ways.
Written by the company
Contact info
Huddestraat 3, 1018 HB, Amsterdam, Netherlands
- +31 20 705 9222
- hello@mrmarvis.com
- www.mrmarvis.com
4.2
Great
2K reviews
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I received excellent service in the…
I received excellent service in the store and ordered online. Fast delivery.
17 August 2025
Prompt delivery. Good Quality.
Prompt and accurate delivery. Only just received the product but I like the design and the quality is good. I will be using the linen trousers for long haul air travel so the secure pockets are a great feature.
I ordered a 34" waist and the are a little on the 'snug' side.
28 August 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beautiful trousers and great quality
Beautiful trousers and great quality. I don't want anything else. Fast and neat delivery
1 August 2025
Reply from MR MARVIS
Hi,
thank you so much for your feedback! 🌟
We’re delighted to hear that you’re enjoying your new trousers and that everything arrived quickly and neatly. We hope you continue to enjoy wearing them!
Best regards from Amsterdam 🌷
MR MARVIS
Simply the best in the market!
25 July 2025
£100 trousers arrived with grass all…
£100 trousers arrived with grass all over them, like they’d been dragged through the garden.
Sizing is off, length is far longer than the website and label says.
Customer service is appalling. The rest of the trousers are good quality but avoid and use an alternative.
The order number was 10018272472GB. I contacted Mr Marvis and they offered me the same discount that new customers get (essentially 10% off)which was really poor. The customer service was very budget.
Edit; you did offer to replace the trousers but I don’t expect to receive £100 trousers covered in grass. I felt the tone of customer services was poor. The trousers are also far longer than the stated length
14 August 2025
Unprompted review
Reply from MR MARVIS
Hello Greg,
Thank you for your feedback. We are sorry to hear that your experience didn't meet your expectations.
We always aim to deliver top-quality products and service, and when something goes wrong, we do our best to make it right. In your case, we offered a full replacement of the trousers, which we felt was a fair and appropriate solution.
We’re sorry to hear that this didn’t meet your expectations, but we do appreciate you taking the time to share your thoughts. Your feedback helps us improve every step of the way.
Kind regards,
The MR MARVIS Team
Great service
18 July 2025
Quality
The products have a very fine quality and besides that they look very good.
Delivery as promised. Glad
9 July 2025
No warranty without a order…
No warranty without a order number.....that sound strange te me ! I received a short as present and now there is something wrong with this short and I can't claim any warranty because I have no order number...
1 August 2025
Unprompted review
Reply from MR MARVIS
Hi Marc,
Thank you for your review.
We are sorry to hear that you are experiencing issues with your item. Unfortunately, we are not able to offer a solution without a receipt or an order number. If items are gifted, we ask recipients of the gift to reach out to the customer for the order number so we can find the correct order in our database. We need proof of purchase to verify that the item was purchased through an authorized seller.
Our customer service team is more than happy to help you out upon receiving an order number or photo of a receipt.
Kind regards,
MR MARVIS
Great service
The service was great. I had a few questions that they answered. And the website runs smoothly and it’s nice you get free returns so if you want to try multiple sizes you can.
10 July 2025
Ordered a size to big and it was easily…
Ordered a size to big and it was easily replaced with a perfect fitting pair of trousers
7 July 2025
Undeniable Excellence
Trouser are comfortable and stylish. Available in desired colour.
Went in to buy new trousers and ran into an issue with the one I was wearing. The older one got replaced without a request. I did not ask and I was not expecting anything.
Personally I think the issue lays in the amount of wash cycles it got because Mr MARVIS has come to be my favourite wear.
The amount of in store service, dedication and the measure of Quality Control I experienced makes Mr MARVIS stand out as an brand.
I have multiple summer trousers now and will be back in fall for the season.
In my opinion; you have to come from a good home to beat Mr Marvis.
Hoedje af! Chapeau!
21 July 2025
Unprompted review
Online Purchase
Purchasing online was straightforward. The Order was processed very quickly and the goods delivered soon after.
The quality of the shorts is top!
20 July 2025
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