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Rated 1 out of 5 stars

I had a very disappointing experience with Nutcase. I ordered customized poker chips and a Ludo table from them. When the package arrived, the Ludo table was already broken, and the poker chips... See more

Rated 1 out of 5 stars

Terrible service!! No contact from seller!! Ordered an ipad case on 03/06/2016, still had not received on 09/06/2016, tried ringing customer services only for the number to continually ring out and cu... See more

Company replied

Rated 1 out of 5 stars

i ordered a MacBook case on the 30th June and by the 14th July i still hadnt received it so sent them an email. The response was very unprofessional with no real apology and the explanation contradict... See more

Company replied

Rated 1 out of 5 stars

I ordered a case on 5th April, which as of today (18th April) has not been received. I have tried e-mailing the customer service department, and despite receiving an automatic reply telling me that my... See more

Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent loved my new phonecase!

Excellent service, really loved the finished look and would use Mr Nutcase again

30 June 2016
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Kim,

Thanks for your feedback. We're pleased that you're satisfied!

Mr Nutcase

Rated 5 out of 5 stars

Excellent

Brilliant service from nutcase quick,easy and sufficient. Highly recommend

30 June 2016
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Thanks Alex!

Rated 5 out of 5 stars

Amazing quality

Excellent service. I used a high definition photo for my phone case and the detail of the print is phenomenal. Highly recommended, will buy again.

30 June 2016
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Nice one Jeremy!

Rated 5 out of 5 stars

Excellent service from this company

Found this company most helpful. Excellent communication with the customer. Promptly delivered item no fuss would certainly use this company again.

Mrs s Mcfarlane

30 June 2016
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Sandra,

We're glad you liked our service!

Have a great day,

Mr Nutcase

Rated 5 out of 5 stars

Quick and easy delivery with a reliable product!

Very happy with the speedy service of delivery. Process of customisation was simplistic with a quality of finish at the highest level. Would recommend to others.

30 June 2016
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Charles,

Thank you for your review! We're delighted that we were a hit with you!

Best wishes,

Mr Nutcase

Rated 5 out of 5 stars

Don't go anywhere else.

Ordering online was very easy.
Delivery was online exactly as stated and the product was first class.
A real quality first class company.
Thank you Mr Nutcase.

30 June 2016
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Richie,

Thank you for the review. We're glad that you liked the product and service :)

Rated 1 out of 5 stars

Item not received!!!

Terrible service!! No contact from seller!! Ordered an ipad case on 03/06/2016, still had not received on 09/06/2016, tried ringing customer services only for the number to continually ring out and cut off!! Sent an email to customer services 09/06/2016, received an automated email response stating they would contact me within 4 working hours and what a shock, still no response!! To this day item still not received, managed to get a refund through paypal! DO NOT ORDER FROM THESE PEOPLE!!! I will be reporting to trading standards!!

18 June 2016
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Jenny, I'm sorry that you had a bad experience with us. We've just checked our records and it appears that we did respond to your email on the 10/06/2016 in which you responded back to us. As you went on to raise a refund dispute with PayPal, we cancelled your re-print as we assumed you no longer wanted your order re-sent. Once again, we're sorry for any inconvenience caused. Best wishes, Mr Nutcase

Rated 1 out of 5 stars

The case has completely scratched the back of my phone!

I put on my new case difficulty, being happy with my purchase, and took it off today after 2 months use as I spilt water on my phone and wanted to completely dry it, and the back of my phone has scratched badly, with many paint dents. I am very unhappy as now my phone isn't as good as new and is now scratched forever despite only being 3 months old. Very unhappy and won't buy one again.

13 May 2016
Unprompted review
Rated 1 out of 5 stars

No communication whatsoever from company after they billed my card and sent a receipt to my email.

I was billed on 4/23/2016 and sent a confirmation email. My credit card was charged the same day. I have not heard from the company since the purchase.
I reached out via facebook message 2 days ago and immediately received a message back informing me that they would contact me within 4-5 business hours. Still waiting. I just barley sent an email and the same response was immediately sent to my inbox.

I am worrying that this may be a scam site or front and will soon take things up with my credit card company to get the funds back.

4 May 2016
Unprompted review
Rated 1 out of 5 stars

Awful company do not use!

After spending £20 on a phone case the last thing I expect is to have to wait 18 days for my case to turn up. One did turn up within 4 days but it was the wrong case, I emailed the team to see what they could do but they were useless! I also tried the phone line but it just rings until you are cut off!

20 April 2016
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

I ordered a case on 5th April, which as of today (18th April) has not been received. I have tried e-mailing the customer service department, and despite receiving an automatic reply telling me that my query would be answered within 4 hours on 13th April, I have still not received a call back. I have tried sending messages via twitter but to no avail, and tried calling but the phones just rings out.

18 April 2016
Unprompted review
Rated 5 out of 5 stars

Great product

My phone case has excellent print quality, a very good fit and dispatched quickly too.

16 April 2016
Unprompted review
Rated 3 out of 5 stars

Okay

Ordered a few days ago and did not receive any info about how long it would take to arrive. Quite frustrating as I ordered it as a birthday present and have no idea whether it will come in time :/

3 April 2016
Unprompted review
Rated 2 out of 5 stars

Dark

The phone case seems good quality and the picture is decent but the picture is really really dark compared to the image I submitted! Really ruins it :/

1 April 2016
Unprompted review
Rated 3 out of 5 stars

Design not what I wanted!!

I designed a mirror yesterday, however when I purchased it it was not the same as what I designed, can we please resolve this before you send out the wrong case? Have contacted you via email, Twitter and PayPal, need a reply thank you #66565

12 March 2016
Unprompted review
Rated 1 out of 5 stars

Bad quality

The picture on the case is a terrible quality , not worth the money at all , wouldn't recommend, not happy with it at all.

10 March 2016
Unprompted review
Rated 3 out of 5 stars

Possible website compatibility issue

Product that I received was of great quality and processed within days.

However I placed my order using an iPhone and I tried to order a leather case by clicking on the correct icon. When it got to the final page i noticed that the price was that of a normal case and not leather. I went back and did the design again from scratch but still got the same result. The product I received was plastic, not leather. Therefore I can only presume that the website wasn't compatible with mobiles fully as although I was pushing leather case it was defaulting to plastic.

3 February 2016
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Jordan

we can always sort out any problem to make this 100% right for you if you would like to get in touch with customer service on info@mrnutcase.com,

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