Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
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Review summary
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Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... See more
Company replied
Notifications before arriving and a quick call to say they were en route. Completed the work quickly without any fuss and cleaned up after themselves too. Checked where we wanted the box installed etc... See more
Company replied
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and b... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2k reviews
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Replied to 100% of negative reviews
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Brilliant service from start to finish
Brilliant service from start to finish. Quickly installed my new box neatly and exactly where I wanted it. The engineer was very polite and knowledgeable, just a shame I didn't catch his name as he's a credit to your company. Thank you MS3 for a fantastic all round service.
23 March 2026
Unprompted review
Reply from MS3 Networks
Hello Andrew,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your experience was brilliant from start to finish, and that the engineer who attended was polite and knowledgeable- we will be sure to pass along your kind words to the team.
Kind Regards,
Team MS3 💜
The engineer who installed my internet…
The engineer who installed my internet told me what he was going g to do as soon as he came in. He was very friendly I highly recommend to anyone
23 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Leximae,
Thank you so much for the great review! We're glad to hear the engineer was communicative, letting you know exactly what he was going to be doing and remaining friendly throughout - that's what we love to see!
Thank you again for the feedback, and we hope you enjoy your connection.
Kind regards,
Team MS3 💜
All good so far
All good so far. Engineer did a good job and cleaned up well.
23 March 2026
Unprompted review
Reply from MS3 Networks
Hi Annie,
Thank you for taking the time to share your experience! We really appreciate it. We're really glad to hear that everything went ahead as planned, and that the engineer was able to deliver good service whilst ensuring your home was left neat and tidy.
Thank you again, and we hope you enjoy your connection!
Kind regards,
Team MS3 💜
Absolutely spot on..guy was lovely who…
Absolutely spot on..guy was lovely who came to do installation. Explained everything well, very happy. Just waiting for my router to be up and running. Thank you
23 March 2026
Unprompted review
Reply from MS3 Networks
Hi Victoria,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your MS3 experience was spot on and that the engineer who attended was lovely and explained everything, we will be sure to pass along your kind words.
We hope you love your new connection!
Kind Regards,
Team MS3💜
JAMES CALLED TODAY AS PROMISED.
JAMES CALLED TODAY AS PROMISED.
THIS YOUNG MAN IS A CREDIT TO YOUR COMPANY.
THANK YOU FOR THE SWIFT AND COURTIOUS SERVICE
23 March 2026
Unprompted review
Reply from MS3 Networks
Hi Lorraine,
Thank you for taking the time to leave us a 5* Review.
We are so pleased to read your feedback and we will be sure to pass this on to James!
Kind regards,
Team MS3💜
James who came to sort out my internet…
James who came to sort out my internet problems.He was very helpful and told me everything he was doing.He came to let me know that everything was back to normal
23 March 2026
Unprompted review
Reply from MS3 Networks
Hello Mrs Loftus,
Thank you so much for sparing some time to leave us a 5 star review.
It's great to read some lovely feedback about James. We are pleased he was able to restore your connection.
Thanks again, and we hope you continue to enjoy your connection now that everything is back up and running.
Kind regards,
Team MS3💜
Excellent service
I was kept informed at every step and given an hour's notice of the engineer's arrival on the agreed date. He was on time, got on with the job and then explained everything to me. He left no mess and was very polite. Made sure I knew where to contact in case of difficulty or questions. Very good service.
20 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Johanna,
Thank you so much for the brilliant feedback. We're so pleased to know you were kept up to date, and given ample notice of the engineers arrival. We're also happy to see he did such a stellar job in installing your connection and then explaining everything to you - and, of course, leaving everything neat and tidy. That's what we like to see!
Thank you again for your review, and we hope you're now enjoying your new connection!
Kind regards,
Team MS3 💜
Courteous and prompt
Courteous, prompt and delivered the installation without a fuss. I can only complain the fibre network box has an annoying high pitch frequency, probably a cheap fan inside
12 March 2026
Unprompted review
Reply from MS3 Networks
Hello Richard,
Thank you so much for taking the time to leave us a review, we appreciate all forms of feedback.
We are pleased to hear that the engineers who attended was courteous and prompt throughout your installation- we will be sure to pass along your kind words and feedback to the team.
We are glad you are now up and running, welcome to MS3!
Kind Regards,
Team MS3💜
Very good Nd quite Nd well manaded
20 March 2026
Unprompted review
Reply from MS3 Networks
Hello Billy,
Thank you so much for taking the time to leave us a 5* review.
Its great to hear your MS3 experience was very good and that the engineer who attended was well mannered throughout, we will be sure to pass along your kind words.
We hope you love your new connection!
Kind Regards,
Team MS3💜
Installed Monday
Installed Monday, no Internet Wednesday, engineer Friday. No Internet for 3 days after leaving a reliable supplier after 35yrs. ZERO interest after you sign up
☆ The issue was fixed 8.30am Friday morning.
16 March 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I am really keen to understand more about this, a member of our support team will contact you to investigate further.
Kind regards,
Team MS3
💜
Neil on Kingswood
Neil on Kingswood, Hull, was absolutely exceptional in helping me pick the best WIFI package, and went above & beyond to make sure everything went okay! Thanks again Neil
13 February 2026
Unprompted review
Reply from MS3 Networks
Hi Courtney,
Thank you so much for taking the time to leave us a 5* review!
Its great to hear Neil made your transition to MS3 exceptional- we will be sure to pass along your kind words.
We hope you enjoy your new connection!
Kind Regards,
Team MS3
💜
Some ridiculous niggles but mostly a brilliant service
Apart from Monday when I received a phone call to say there was not enough height from pole to bungalow to connect me, everything else was good. If there ius not enough height from pole to bungalow two things occur to me !) why was this not picked up when the mast went up? The bungalows have been there for decades - well before the 60s. The height issue should have been identified then & solved before any of the bungalow residents applied for NS3 services. 2)why was this not identified when I bought my package? I should have been warned there might be a problem and given the choice of going elsewhere but - my money was taken.
Then on Tuesday a team turned and simply dealt with the issue with no concerns at all.
Wednesday was inside connection day and I must say how amazing Josh is. He was courteous, friendly, efficient, tidy, and more importantly to me, knowledgeable and informative about fibre optics etc. He gave me background info that answered all the worries or niggles I had about how wifi works. The boxes were installed neatly, just where I wanted them and with no sloppy or unnecessary cabling as I had experienced with past suppliers. Again, he clearly explained how things worked, reassuring me I have a very fast service with good coverage around my new home. My system was up and running after less than 24 hours with no wifi. He was the epitome of what any engineer, in any field, should be. Thank you Nathan. I hope all your engineers are as well trained as I will always choose an MS3 service and recommend one that is underpinned by MS3.
18 March 2026
Unprompted review
Reply from MS3 Networks
Hello Lynne,
Thank you so much for taking the time to leave us a review, we appreciate all forms of feedback.
We are pleased to hear that the engineers who attended was courteous, friendly, efficient and tidy throughout your installation, we will be sure to pass along your kind words and feedback to the team.
We are glad you are now up and running, welcome to MS3!
Kind Regards,
Team MS3💜
Good chaps
Good chaps, quick instalment.
Asked for the router to be in the living room, which they did with no issues. Overall happy with the work 10 out of 10
17 March 2026
Unprompted review
Reply from MS3 Networks
Hello Ivan,
Thank you so much for taking the time to leave us a 5* review, we really appreciate your feedback!
We are thrilled to hear that the engineers who attended was time efficient and professional throughout your installation, we will be sure to pass along your kind words to the team.
We hope you love your new connection, welcome to MS3!
Kind Regards,
Team MS3💜
Good experience
Good experience. The engineer was polite, network took 30mins to activate after installation. It cheaper than Kcom I called Kcom to close my account and there were begging me that they can match the offer I refused and told them that they a billing me £4 every month for being out of contracts and they have already sent me letter last month that my bill will increase by £1. I told them am happy to leave them.
16 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Ikenna,
Thank you so much for the lovely review! We're so pleased to hear that the engineer was able to get you up and running on our network, and was polite throughout. That's exactly what we want to see. It's also great that you've saved money by switching!
Thank you again for your feedback, and we hope you're enjoying your new connection.
Kind regards,
Team MS3 💜
Fantastic service and engineer was…
Fantastic service and engineer was great.
Clean and tidy and lovely wirk
16 March 2026
Unprompted review
Reply from MS3 Networks
Hello there,
Thank you so much for taking the time to leave us a 5* review, we really appreciate it!
Its great to hear the engineer who attended was clean tidy and professional throughout your installation, we will be sure to pass along your lovely words.
We hope you love your new connection.
Kind Regards,
Team MS3💜
What can I say.... R Kev
What can I say... let’s just start with Kev. Whoever you are Kev we love you. Recently moved to MS3 and within a few days the internet stopped working. I tried everything and I mean EVERYTHING to get it working again. It was also a late dark damp Saturday night so there no phone lines to call to save us. That's when the Wife looked up MS3 on a random Facebook group and found a leaflet with kevs number. We decided fudge it let’s call Kev. Kev didn't answer the first time (understandable it was 20:30 on a Saturday night). However, Within minutes Kev was ringing the phone eager to come to our aid. I picked up the phone and told Kev what the issue was. Kev replied saying "I'm on the case leave it with me". After the call I had no hope. Afterall I did just call a random number I found on Facebook, something my mum always told me not to do... within the hour Kev text back saying don't worry mate sorted it for you. Kev only went and booked an engineer for Monday. Kev saved the day like the hero he is. Moral of the story be like Kev we love Kev.
Thank you Kev, Kev Bury
Love
Charlie
14 March 2026
Unprompted review
Reply from MS3 Networks
Hi Charlie,
Thank you for such a fantastic review! It definitely gave the team a smile! We're really pleased to hear that Kev was able to step in and help get things moving for you, even on a late Saturday evening. That level of dedication and willingness to help is exactly what we hope to provide for everyone here at MS3.
It’s great to know Kev was able to arrange an engineer visit so quickly and get things back on track for you. We’ll be sure to pass your kind words on to him.
Thanks again for taking the time to share your experience, and we hope everything goes just as smoothly today with the engineer visit.
Kind regards,
Team MS3 💜
Installation Man Great
When the man came to instal the fibre, he was very accommodating when trying to make the cable as unobtrusive as possible on the front of the house. He came up with a great solution and the installation is perfect.
13 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Dane,
Thank you for taking the time to leave such positive feedback! We’re really pleased to hear that that the engineer was able to work with you to find a solution that kept the installation as neat and unobtrusive as possible. It’s great to know you’re happy with the final result.
Thank you again for your review, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Zoe was really friendly and helpful and…
Zoe was really friendly and helpful and informed me of everything she was doing. She got the job done quickly and efficiently and left absolutely no mess at all. Thankyou!
12 March 2026
Unprompted review
Reply from MS3 Networks
Hi Sarah,
Thank you for your lovely feedback! We’re really pleased to hear that Zoe was friendly, helpful and kept you informed throughout the visit. It’s great to know she was able to get everything sorted quickly and efficiently while leaving everything nice and tidy. We'll be sure to pass along your kind words to her.
Thank you again for the feedback, and we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
The installation was quick and quiet
The installation was quick and relatively quiet with little to no mess. A neat and tidy box was left up and running.
11 March 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for taking the time to leave us a brilliant review! We’re really pleased to hear that the installation was quick, tidy, and completed with minimal disruption, and that everything was left neat and up and running for you.
We did notice that the review was 4 stars rather than 5, so we’ll be reaching out to see if there’s anything further we could have done to improve your experience. Your feedback is really important to us and helps us continue improving the service we provide.
Thank you again for your feedback, and we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Kind regards,
Zoe did a brilliant job!
Zoe did a brilliant job with fixing our internet issues that the original fitter caused. She was respectful to me and my fiancé and the property. Problem was solved within the hour. Very pleased!
11 March 2026
Unprompted review
Reply from MS3 Networks
Hi there Jenna,
Thank you so much for sharing your experience! We're so pleased to know that Zoe was able to rectify the issues that were caused initially, and did so quickly and respectfully. We'll be sure to pass along your kind words to Zoe, I'm sure she'll be made up.
Thank you again, and we hope you're happy with the connection again!
Kind regards,
Team MS3 💜
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