Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
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Review summary
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Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... See more
Company replied
Notifications before arriving and a quick call to say they were en route. Completed the work quickly without any fuss and cleaned up after themselves too. Checked where we wanted the box installed etc... See more
Company replied
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and b... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2k reviews
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Fantastic job installed and up and…
Fantastic job installed and up and running within 20 minutes no messing thank you
22 April 2026
Unprompted review
Reply from MS3 Networks
Hi Emma,
Thank you so much for the 5* review! It's really appreciated.
We're happy to hear that your installation was done and dusted so quickly! That's what we like to see.
Thank you again, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
Job was rushed but it was completed on time
The company have done a decent job. The engineers who come out are polite and professional.
Was told civil works needs to be done, non was done.
My outlet duct was block, engineer was eager to cancel the job, so I got my wet vacuum out and cleared it within minutes.
Install engineer wanted to put extra holes in the wall instead of using existing ones, politely explained I want a neat job.
On the outside wall I had a cover for the cable which wasnt put back on and looked shoddy. Dont worry I rectified that and also cleared up the mess.
Just seems like they want the job done ASAP without any extra work. Which isnt what the customer wants.
17 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Lee,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our engineers polite and professional, but we’re sorry to hear that other aspects of the installation did not meet your expectations.
We appreciate you highlighting the issues you experienced, particularly around the duct blockage, communication regarding civil works, and the finish of the external work. This is not the standard we aim to deliver, and your comments will be shared with the relevant teams so we can review what happened and improve our processes going forward.
We also recognise the effort you took to resolve some of these points yourself, which shouldn’t have been necessary, and we apologise for the inconvenience caused.
I have sent a request to you for more information, if you wish to share, so that we can gather feedback for the relevant team(s).
Thank you again for your honest feedback, it really does help us better the service we provide.
Kind regards,
Team MS3 💜
Everyone was very polite and was done…
Everyone was very polite and was done pretty fast
17 April 2026
Unprompted review
Reply from MS3 Networks
Hi Nikki,
Thank you for taking the time to leave us a lovely 5* review, we really appreciate it! We're very happy to hear that everything went smoothly and quickly with your install, and of course that everyone was polite and pleasant throughout! That's what we like to see.
Thank you again, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
Massive thanks to Kev for sorting me…
Massive thanks to Kev for sorting me out pretty quickly and getting my new broadband imstalled within a week. It is miles better then my previous provider, should have gone with these in the first place.
17 April 2026
Unprompted review
Reply from MS3 Networks
Hi Graham,
Thank you so much for the 5* review! We're so pleased to hear that Kev was so helpful in getting your order set up and your installation booked so quickly. We're very happy to know you're enjoying the service.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
My engineer was named Zoe
My engineer was named Zoe. She spotted what was wrong within minutes of being here she also completed the jib within 30 mins. She was a breathe of fresh air with her happy bubbly personality. Thank you Zoe xxx
16 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Louise,
Thank you so much for taking the time to leave us this lovely review! We're so pleased to hear you were happy with the service from Zoe, and that she got everything sorted within 30 minutes, that's what we like to see. We're also pleased to hear she was in such an infectious good mood and made the visit a pleasant one!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi there Gavin,
Thank you for the review! We're happy to hear the installation was completed quickly for you, and that everything was simple.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
very well mannered workpeople
very well mannered workpeople. Installed quickly and removed, boxes, wires etc ,. Very pleased
13 April 2026
Unprompted review
Reply from MS3 Networks
Hi Mary,
Thank you for leaving us a lovely 5* Review.
We are pleased to hear you was installed quickly and you are very pleased.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Lovely guy
Really friendly installation technician, helpful and just all round pleasant experience.
10 April 2026
Unprompted review
Reply from MS3 Networks
Hi Katie,
Thank you for taking the time to leave us a 5* review! We really appreciate it. We're very happy to know you had a pleasant experience during your installation, and that your engineer was friendly throughout. That's what we want to see on all of our installs!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Internet install
Stefan the engineer came out to do a install today. Part of the install should have been completed last week by another team and wasn't done, Stefan contacted the office and went above and beyond making sure it could be completed today and was. Thank you very much highly appreciated and Stefan is highly recommended
11 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Sean,
Thank you for leaving us a great review! We're really happy to hear that Stefan was able to step in and get everything completed for you, especially after the initial works hadn't been completed. He clearly went above and beyond to ensure you got connected on the day requested - we'll make sure your kind words get back to Stefan.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Zoe was absolutely amazing
Zoe was absolutely amazing! So friendly and did the job super fast! Probably the best repair person we've had out 💓
10 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Ellie,
Thank you for taking the time to leave us a 5* review! We're pleased to know Zoe made such a good impression, and managed to get you back online as quick as possible - that's the level of service we love to see! We'll be sure to pass along your kind words to Zoe.
Kind regards,
Team MS3 💜
Quick and friendly service
Installation was quick and straightforward, did a great job getting the house hooked up without making a mess.
10 April 2026
Unprompted review
Reply from MS3 Networks
Hi Lucas,
Thank you for the brilliant review! We're so happy to hear you were happy with the installation process, and that our team left everything nice and tidy before leaving. That's exactly what we want to see.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
Fast fix
Zoe was very polite and I felt comfortable having her in my home. She had my Internet back up and running quickly and made sure phones and tele were able to connect before she left.
9 April 2026
Unprompted review
Reply from MS3 Networks
Hi Nicole,
Thank you for your lovely review! We're really glad to hear that Zoe made you feel comfortable during her visit, and was able to get your internet back up and running quickly, even checking the devices before she left! That's the level of service we're always aiming for.
Thank you again, we'll make sure to pass along your kind words to Zoe.
Kind regards,
Team MS3 💜
Zoe was super friendly
Zoe was super friendly, problem was fixed quickly and she was awesome!
9 April 2026
Unprompted review
Reply from MS3 Networks
Hi Holly,
Thank you for the review! We're so pleased to hear that Zoe was quick to resolve your broadband issues, and that you were happy with the service. We'll make sure to pass along your kind words.
Thank you, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
Zoe from ms3 arrived at our house first…
Zoe from ms3 arrived at our house first thing and sorted the problem out . First rate service from a knowledgeable and friendly engineer.
Cheers Zoe for sorting the issue massively appreciated .
9 April 2026
Unprompted review
Reply from MS3 Networks
Hi there Jason,
Thank you so much for taking the time to leave us a brilliant review! We're happy to hear that Zoe delivered first rate service, and was able to resolve the fault efficiently for you. We'll be sure to pass along your kind words to Zoe!
Thank you again, we're glad to see you up and running once more.
Kind regards,
Team MS3 💜
Zoe was fantastic!!
Zoe was fantastic! Really lovely and explained what the fault was. Got us back online really quickly!! Top service! Very happy 😃
7 April 2026
Unprompted review
Reply from MS3 Networks
Hi Rosie,
Thank you for taking the time to leave us a lovely 5* Review.
We are so please to hear you received a top service and Zoe managed to get you online quickly!
We will be sure to pass on your lovely feedback.
Kind regards,
Team MS3💜
Alex from MS3 was excellent in service…
Alex from MS3 was excellent in service provision and explained everything.
7 April 2026
Unprompted review
Reply from MS3 Networks
Hi Shane,
Thank you for leaving us a 5* review,
We are pleased to hear Alex was excellent and explained everything,
We will be sure to pass on your feedback!
Kind regards,
Team MS3💜
Great Job
Your team arrived promptly and carried out the installation quickly and very professionally, answering my many questions patiently. You really cannot see where the cable has been laid. Great job, thank you
2 April 2026
Unprompted review
Reply from MS3 Networks
Hi Graham!
Thank you for leaving us a lovely 5 star review!
It sounds like you had a great experience, this is what we like to hear from our customers.
Thanks again for your feedback, and we hope you enjoy your new connection!
Kind regards,
Team MS3💜
James was friendly and professional
James was friendly and professional, he was timely and efficient
1 April 2026
Unprompted review
Reply from MS3 Networks
Hi Stuart,
Thank you for taking the time to leave us a 4* Review.
We are pleased to hear James was friendly and professional and the job was completed in a timely and efficient manner.
We will be sure to pass on your feedback.
Kind regards,
Team MS3 💜
James was very efficient
James was very efficient. Diagnosed and fixed very quickly. Communicated all the time.
1 April 2026
Unprompted review
Reply from MS3 Networks
Hi Mr. Foster,
Thank you for sharing your experience! We’re really pleased to hear that James was efficient in diagnosing and resolving the issue, and that he kept you informed throughout the visit.
We understand it’s never ideal when your connection drops, but it’s great to know our team were able to respond quickly and get things back up and running for you.
Thank you again for your review, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Corinna,
Thank you for leaving us a 5* review! We're pleased to hear you were happy with the service.
Kind regards,
Team MS3 💜
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