MSH Reviews 229

THE WORST CUSTOMER SERVICE

Almost every time I email MSH team, I dread their response because they will NEVER answer your question. No matter how thoroughly I explained, they won't process your information. It's exhausting to deal with health matters, it's more exhausting to deal with an incompetent team of customer service.

They also compensate the hospitals really slow. I just received 3 bills for co-payment from 2019 and 2020! This was from my hospital and I quote "we have checked our record, the reason for the delay for treatment dated in year 2019 as we received the EOB from MSH in year 2021 only."

Here are two separate incidents in the span of a month...
1. My insurance is valid UNTIL 31 March 2021 yet proceed to charge me for medical treatment on that date. They refused to look into it until I had to escalate of matters to rectify their mistakes.
2. Asked about the medical bill in 2019. First person responded saying my insurance has expired, which we both knew. Second time (a different person) responded asking me to submit the bill for 13.07.2021 (it's only 11 August 2021!) and I already told them I'm asking about the bill from 2019.

Please fix your customer service. It's abysmal every time.

Abhorrent. Refused to reimburse any medical expense I had while abroad then tried to charge me an extortionate premium at the end of my policy after not incurring a single expense. I'm fairly sure the CEO is Satan.

Hi everyone, please be careful and don't try this insurance company in Canada,wasting time and more stress will bring in your life,they are denying their own policy in order to dont pay back your money, DONT RECOMMEND THIS SUCH A HEADACHE.

Episode#1
In spite of being a Platinum member with high annual costs almost every prescribed medicine be it refill or onetime types by certified medical doctors from reputed hospitals simply get just rejected at pharmacy counters after long waiting for reasons mostly unexplained or insufficient diagnosis etc.,
Episode#2
Back and forth with several reminder notes the Email communications starts up supplying medical reports, prescriptions over and above special letter from medical doctors and personal calls etc.,
Episode#3
No timely conclusive responses or even acknowledgements to close out on any of the ping-pong communications. Absolutely no concepts of “Customer Satisfaction” is ever seen in practice.

Suggestions to improve towards:
1. Have competent staff who has medical knowledge I.e., Medical Doctor at the prescription review stage when submitted by pharmacies for timely approvals.
2. Have a Customer Happiness Center” who can listen to such posts and take necessary steps for customer satisfaction.

Time is precious in today’s world... specially with availability of such great information technology tools industries like these can truly amplify its ROIs by analyzing dark data i.e., the data that is ignored most of the time.

I hope this gets appropriate attention towards a positive impediments to save the fading out customers.

I had to have a health insurance because I was attending the school as an international student so I had not much choice other that going with what school had to offer. The coverage wasn't even good there wasn't anything I could take advantages of it other than eye exam because everything else you can't use it other that it is emergency time which won't really happen often. So even though I took an eye exam and made the claim long time ago there is no answer still and still haven't got my money back yet, they never let you know the progress at all, I had to email few times to get hold of them and ask about claim and it's been a month so it is not worth it to have if you have choice not to.

Poor service, questionable criteria. I first contacted MSH in November 2019 and am still waiting to get clear answers from them. They asked me for a mammogram when none of my doctors have (I am under 40). When I sent them a perfectly normal ultrasound they decided to up the premium a considerable amount and after several weeks of back and forth, they also said my policy would have an "exclusion." In other words, I wouldn't be covered for something I would be paying a higher premium for. The most alarming part is that I still haven't received a response from them on what is being excluded and why. This whole process has made me question my own health (their "medical team" seems to know things about my health that none of my doctors do, and yet they are unable to substantiate it) and has been extremely frustrating, to say the least. I would not recommend this to anyone as it seems that this company is merely trying to increase people's premiums and take advantage of people's lack of expertise on medical matters.

I swear the worst experience I had with an insurance company. I was on the phone for over 30 minutes, wish I never called in the first place.

As an expat I have had a number of medical insurance Companies and these are so by far the worst ... avoid, avoid, avoid. They will do everything to wiggle out of paying, I am now having to send original documents off to Shanghai and honestly don’t trust them to say they have received them.

Extremely dishonest and unprofessional follow ups. Kept rejecting your claims with no real reasons. Asking for another document, yet when given, refused the claim again, for another reason that it had not even mentioned before. They kept you like that until you're tired of fighting for your right. Taking advantages from expats of international organizations, thinking we earn a lot and rob money from us. As a client from UNESCO we will keep fighting with staff associations to get this insurance company expelled from our system!

Good plan on paper, but they have a very poor health providers coverage. Examples:
I needed a service in Hastings, called to their emergency service and was told partner doesn't work on weekends!
Had to take my kid to an A&E... nobody knew about them or their partner provider (this was in London).
Also, unless you are lucky to get to a senior customer service representative -- who are quite helpful (thus the 2 stars instead of 1), they are clueless. Specially when it comes to emergencies.