MSpa UK 

After receiving a faulty spa unit, I was disappointed that a new unit would not be delivered until the old one had been returned. This would mean we wouldn't have the guy for an event planned.
After sharing this with Chris, on the customer service team, he arranged for a new unit to be delivered the very next day. Much better service if you are clear about your expectations, and deal directly with the team. Restored my faith in Mspa.

The staff knew what they were talking about over the phone
And very helpful

Had an issue with my Mspa control unit contacted them and Chris was very helpful sorted it out to be collected, there email said10 working days to repair, unit was collected on the 15th and was back by the 19th all repaired and working fine, excellent speedy repair.

Thanks to all the team.

Excellent service replied to all my enquiries very quickly and very helpful went above and beyond to help

Easy to inflate lovely size. Quick delivery would recommend

Chris, from MSpa was great advised me on how to disconnect and remove the main unit. Collected as promised and returned within the stated 10days all fully functioning. Thanks once again regards Keith Watts

Would give 0 stars if I could. You set up and bliss, amazing hot tub but then a few months later E1 error for the 2nd time. Spoke to customer service, passed around from them and retail shop. Finally they agreed to take it in to look at, said it was fixed and when back worked ok, few months in (to add with daily chemical checks and more than recommended filer changes) and E1 error again. Called again to be told to get an electrician to check it out, at a cost of £80 to be told all is fine and a unit error. Called back to advise, told to see how it goes (helpful!) and you guessed it problems again, they after weeks of disputes agreed to take it back and replace the unit. The unit came back and did not look new at all but that didn’t bother me, as long as it worked. But no, nothing but issues AGAIN!! Do not buy, I will never buy from Mspa again, waste of money and just pass the blame

Delivery within 2 days or ordering. Spa so easy to install. Previously had another spa which required 2 people and had outside pump/control unit which was heavy and clumsy.
Used the spa at the weekend excellent and very comfortable.

DO NOT BUY from this company

The worst company I have ever had to deal with SHOCKING customer service
Brought a brand new Hot Tub from them direct last year within just 2 month it came up with Error code and wouldn’t not work after sending the hot tub back to be repaired and only just getting it back within a 2 months it’s broke down again I spoke to customer services they said they was nothing else they could do they can give me a part to replace it myself but that was all how ridiculous so you couldn’t fix the part but expect me too the hot tub was brand new it shouldn’t need fixing I spoke to your so called manager called KUNAl who was rude and couldn’t careless and told me to take LEGAL action

I have now email the supposed Head Office complaints email I won’t hold me breath and asked them to call me

UPDATE the email was a fake address it bounced back

The Company is not fit for purpose

After buying a Hot tub from you which lasted 4 years no problems at all I thought I would upgrade after being extremely ill as a treat wish I never bothered

Great customer service
Speedy and very helpful reply’s from Chris
Very simple and efficient repair service

Great customer service. Quick to reply to queries, even replied at the weekend.
Very impressed

The quality of the products as well as super fast delivery make MSpa my go-to for hot tubs!

Customer service is always great. Whether is guidance for an issue I can resolve myself or actually getting the unit fixed the communication is clear and quick and the turnaround for repair is uncomplicated. Thank you!

The help and support I received from customer services, was truly the best customer service I have ever received.
Helpful and very quick responses to my emails. I was guided through my experience with an operator who was extremely knowledgeable.

No communication after order placed left to guess about delivery,A week later we are still waiting for for the other part of our order still no communication.

Amazing hot tub and the patterned detail round the hot tub is what caught my eye! Completely different looking to any other! Me and my partner have been in it any chance we have! Amazing price for an stunning hot tub with additional features including different modes and the heat is just pure bliss!!!

Hot tub arrived very quickly and as described. Recommended

Quick delivery and response from query email, although a confirmation email re order would have been nice.

Purchased an mSpa inflatable hot tub with a much vaunted 2YEAR guarantee, the control unit failed after 4 uses with a standard error message. After great difficulty getting a reply from the service line we eventually sent the unit off for repair. No communication and significant chasing later they returned the unit - SAME ERROR message - sent it back - they returned it - SAME ERROR message - 3rd time same result - they have not responded to me emails - DO NOT USE THIS COMPANY