MSpa UK 

My hot tub twice developed problems. I was dealt with extremely promptly, courteously and patiently by Chris who took into account my mobility issues. He sent me out a new liner so I didn’t have to package up the faulty one. Good experience.

Items as described delivered quicker then expected date amazing service would recommend

Thanks to Chris and the mSpa team for sorting out my recent warranty issue when one of the seams came unstuck. New hot tub body sent same day and now all set up and good as new. Really excellent customer service.

Easy to order and arrived fast. The easy use strips make sure your spa water is safe or not
So much better and cheaper than Amazon varieties

Arrived promptly. Easy to assemble. Very happy so far!

We placed the order, and two days later it was on our door step, packaging held up well no rips etc. they had also packed inside the box, the extra filters we ordered at the same time, pool is up working fine. I would recommend this product to anyone.

Great service quick and reliable can’t fault 👌🏻

Very helpful chaps sent out a new prcd... Great service and very efficient 👍...

Amazing like always

I bought a MSpa months ago and one piece suffered moisture damage. I contacted support and they immediately sent me a replacement for the defective part. I am very happy with my purchase and I feel supported by the after-sales service.

Unfortunately hot tub developed an error code which we couldn’t fix ourselves. Chris from MSpa was so helpful and literally had a courier out the next day to pick up the control box. Courier was back 4 days later with repaired box.
Thank u so much Chris and MSpa, saved my wedding day which we’re holding in the garden and the kids are desperate for the tub!

Had two issues with my Mspa hot tub, but both have been resolved at the company's expense in a couple of days. They collected and delivered, all seamless. Chris in customer service is great, polite, prompt and helpful. Mspa's 2 year warranty is great. Would recommend.

Very impressed with the

We love our Tekapo hot tub - and the service we have received from Chris in customer services was outstanding; we had an E1 issue which was not only resolved under warranty, but resolved in super fast time, being collected, mended and returned so efficiently that initially we wondered if anyone had actually opened the box, let alone opened, diagnosed and mended the failure! Great product and great customer service. :-)

I had an issue with the filter pump on my spa, contacted Mspa UK via their website, had an email back from Chris promptly, they arranged collection of the faulty control box and had it back repaired within a few days. Great service!

I can’t fault the service and communication. We had a problem with the heating element and it was picked up fixed and returned in a timely manor. We sent the details of our purchase so there wasn’t any problem getting it done in the warranty . Thanks to all the team.

BE AWARE - I ordered a hottub on the 27/04/21 and have still not received it. Can someone please contact me regarding. I have tried calling your contact number and emailed numerous times but no response what so ever?

See details below for my order.

[Order #24490] (27/04/2022)

Hina was fantastic very polite and was always calling to let me know where and what was happening with regards to my control unit. Fixed and sent back very quickly. Also Raj the technician was very professional and FaceTime me to show me what he was doing.
David
Plymouth

Very impressed with the service that I received from Kunal, Chris and all the team at MSPA. They have repaired my heater unit. Very pleased with everything and would highly recommend this company.

Had a couple of faults develop on the Rimba Hot Tub - but absolutely no problem in resolving with MSpa UK - even though I called these in right on the edge of the warranty - polite, efficient service & repair.

Generally super happy with the MSpa hot tub; quiet, I like the motor design being on the inside, can't fault the service from Tyler & Chris in customer service.

Thank you.