Total Scam website, don’t even bother
I would not recommend ordering from this store.
I placed an order at the beginning of February and still have not received my item. No tracking number has ever been provided, and the shipping date keeps getting pushed back.
Customer service (Irene) has responded when I reach out, but I’ve had to follow up every time there have been no proactive updates. The explanation has consistently been “customs delays,” yet the expected shipping date continues to change without resolution.
Overall, this has been a very frustrating and unreliable experience. I would strongly suggest looking elsewhere.
Reply from mspineapplecrafts.com
We're truly sorry this was such a frustrating experience. Your order landed with us in early February, right as new U.S. customs rules came into effect, and a lot of cross-border shipments got tangled up in the transition — yours included. The honest reason we moved slowly: our carriers kept telling us to "wait and see," that the backlog would clear any day now. So we held off, hoping to come back with real news instead of another guess. The moment it was clear the delay had no real end in sight, we refunded. Looking back, we should have refunded sooner. This isn't the experience our customers usually have, and we're genuinely sorry it was yours.