MSR Solicitors Reviews 37

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, highlighting their dedication and expertise in handling cases. Many people appreciate the excellent customer service, noting that the team is responsive, supportive, and provides clear guidance throughout complex processes. The efficiency and timely responses are frequently mentioned as key factors contributing to a positive experience. However, some customers also noted issues with case management, experiencing long delays and a lack of follow-through on promised representation. A few people mentioned that cases were passed between multiple individuals, leading to confusion and unsubmitted documentation, which caused significant stress and dissatisfaction.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the dedication, professionalism, and attention... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's responsiveness,... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the prompt and attentive responses... See more

Based on these reviews

Rated 5 out of 5 stars

I would like to thank you for the person who help me a lot, its so mean a lot to me, her/his name Elif, she is hardworking even late time she or she want to do her job, I'm very thankful and appreci... See more

Rated 5 out of 5 stars

I am incredibly grateful to Sadaf Ahmed at MRS Solicitors for her exceptional work on my case. From the very beginning, she was professional, thorough, and highly knowledgeable. My case was recently a... See more

Rated 5 out of 5 stars

MSR is very good legal service. Special thanks to May. She is very attentive and responsive. She makes sure all the details are perfect and well documented. Very good client service. Highly recommende... See more

Rated 5 out of 5 stars

MSR Solicitors assisted us with our UK spouse visa re-application after an initial refusal. Ms. Nicola carefully reviewed our case, explained what went wrong, and advised us on how to improve our evid... See more


Company details

  1. Legal Services

Written by the company

A passion which has driven Excellence in us for 30 years, a passion which has brought change to many lives. This same passion drove us and drives us still, serving you with our knowledge, experience and ingenuity, harnessed through the years. Our passion in law and justice. We are here to serve you through Excellence in Client Service, Legal Knowledge and Work Ethics. Excellence Redefined.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ko Thura Aung helped me win my asylum…

Ko Thura Aung helped me win my asylum case in a very short time. He gave me honest advice, clear guidance, and strong support from day one. I am truly grateful and highly recommend him to anyone in need of a dedicated solicitor.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for all the hard work!

Thank you for all the hard work in my girlfriend's immigration case.
It was a very stressful time, but Kei-hei and her team including Renee and Isaiah worked very hard, kept us updated and always took the time to explain procedures to us.
They went above and beyond when answering my endless queries during a very confusing and stressful situation.
Thank you so much.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Useles

I hired MSR to complete the conveyancing of a property I was purchasing. I had the pleasure of being passed between four different paralegals without being informed of any changes and the laziness and reluctance to complete the task made me run over the completion date.

I would like to give them zero stars, unfortunately I am unable to but if you are willing to sit and wait for them not to contact you not to inform you of the progress or not to do the job properly only then would use them.

Do not use the solicitors as any legal matter can be stressful and all they do is add unnecessary stress and lethargic attitude towards your legal matters

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Wallace for helping me…

Huge thanks to Wallace for helping me get my permanent residency! He was super professional, responsible, and always on top of everything. The whole process felt much easier with him guiding me. Really appreciate all his help!

31 March 2026
Unprompted review
MSR Solicitors logo

Reply from MSR Solicitors

We appreciate your feedback. We are pleased to hear that our team was able to support you throughout your application and help make the process more manageable. Thank you for your kind words and trust. Excellence Redefined.

Rated 5 out of 5 stars

I am very satisfied with the…

I am very satisfied with the professionalism of the lawyer. ~Wallace MSRS did the best for me. Thank you, Mr. ~Wallace

26 March 2026
Unprompted review
MSR Solicitors logo

Reply from MSR Solicitors

We appreciate your feedback. We are pleased to hear that you were satisfied with the professionalism of our team and the support provided throughout your case.

Rated 5 out of 5 stars

Propranolol-Free and Approved: How MSR Managed My Case (and My Meltdown)

Hi, My name is JiM

Just Wanna Say!!

A huge thanks to MSR team for their incredible support during a very high-stakes, rush application. To be completely honest, the stress of this process was overwhelming. I was spiraling with "what ifs," wondering if I would be forced to go home, and I almost had to go back on my Propranolol just to stay calm.
However, the team (Ada, Aldrina, Nikki, Thura, and Jason) were the help I needed. They proved they are true specialists who know exactly what they are doing. Even when I was doubting the process and questioning them out of pure anxiety, they remained steady. They gave me the assurance I needed, knowing that with the documents we provided and their expertise, we could make it happen despite the crunch time.

A massive thank you to Ms. Mary for her incredibly prompt response. She catered to my case immediately and her confidence was the turning point for me.

The result? My application was submitted right on time and approved rapidly. If you are looking for a company that is truly excellent at what they do and can handle even the most stressful cases, MSR is the one to trust....

uhmmm Look, I know 'trust me' are famous last words, but you haven't even given MSR a test drive yet. Fortune favors the bold (and the curious)! 😅

19 January 2026
Unprompted review
MSR Solicitors logo

Reply from MSR Solicitors

Thank you for sharing your experience. We understand how stressful a rush application can be, and we’re delighted to hear that our team was able to provide the support and reassurance you needed throughout the process.

It’s rewarding to know that our guidance helped make a challenging situation more manageable and contributed to a positive outcome. We appreciate your trust and recommendation, and we wish you all the best moving forward. Excellence Redefined.

Rated 5 out of 5 stars

Exceptional Service During a Stressful Process

Getting my visa approved today was an incredible relief, and I couldn't have done it without the outstanding support from this team. The process felt like such a torture at times, but MSRS, Ameerah, Hui Jia, Jasleen Kaur, and everyone who handled my case went above and beyond to guide me through every step.
Their patience, professionalism, and attention to detail made all the difference. They were always responsive, kept me informed, and truly cared about getting a positive outcome. What could have been an overwhelming experience became manageable thanks to their dedication.
I highly recommend their services to anyone navigating the visa process. Thank you all so much!

19 March 2026
Unprompted review
MSR Solicitors logo

Reply from MSR Solicitors

Thank you for sharing your wonderful news. We appreciate your kind words about our team, and it means a great deal to know that our support and guidance helped make the process more manageable.

Thank you again for your trust. We wish you all the best in your next chapter.

Rated 5 out of 5 stars

MSR review

Elif and team are really helpful and proactive on my case. I am still during the process but already am happy with their service so far— would recommend to anyone that needs a good solicitor team.

23 February 2026
Unprompted review
MSR Solicitors logo

Reply from MSR Solicitors

We are delighted to hear that you have been happy with Elif and the team’s support so far.

We truly appreciate your recommendation and your trust in our firm. Please be assured that we will continue to support you with the same level of dedication until your case is successfully concluded.

Rated 5 out of 5 stars

I was referred to Lydia Zhu to advise…

I was referred to Lydia Zhu to advise on my ILR application. We started the documents and statements gathering process in end of Dec, I submitted my application in early February, and was able to receive the settlement successfully within the same month.

Wallace Lau from her team has been very professional in supporting me with required documents, cover letter and advising on how to represent my circumstances. The team is very experienced with this type of applications and advise well on the timeline, to do list and what’s required on my end.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service and Support

I cannot recommend MSR Solicitors highly enough. From start to finish, the support, professionalism, and dedication I received were exceptional.

Beth, in particular, was absolutely amazing throughout my case. She always made sure my voice was heard, listened with genuine care, and supported me through some of my lowest moments with positivity, reassurance, and compassion. Her commitment and kindness made an incredibly stressful situation so much more manageable, and I will always be grateful for that.

The entire team at MSR Solicitors worked tirelessly to achieve a positive outcome for me, and their understanding and professionalism truly set them apart. They quite literally saved me from an enormous amount of stress.

If I could shout my praise for Beth, Paul and the wider MSR Solicitors team from the rooftops, I would. I would not hesitate to recommend them to anyone in need of legal support. MSR Solicitors are incredible and I will always be thankful for everything they did for me.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

They are my go-to lawyers

I have been using MSR Solictors since day one. They are my go-to lawyers and have served me incredibly well on a number of litigation and commercial advice matters.

I highly recommend them to anyone.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Reapplying spouse visa

MSR Solicitors assisted us with our UK spouse visa re-application after an initial refusal. Ms. Nicola carefully reviewed our case, explained what went wrong, and advised us on how to improve our evidence and application strategy. She was patient and professional, and her advice helped us feel more confident about re-applying. I would recommend MSR Solicitors, especially Ms. Nicola.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Ms Nicola Guarin

Ms. Nicola Guarin is incredibly accommodating and helpful. She provides thoughtful advice and encourages taking a course of action instead of offering false hope. Her guidance is both practical and reassuring, making a positive impact on my experience. Highly recommend!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I am incredibly grateful to Sadaf Ahmed…

I am incredibly grateful to Sadaf Ahmed at MRS Solicitors for her exceptional work on my case. From the very beginning, she was professional, thorough, and highly knowledgeable. My case was recently approved, and I couldn't have achieved this result without her guidance. She kept me updated throughout the entire process and handled everything with great care. I highly recommend Sadaf to anyone looking for a dedicated solicitor.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Special thanks to Colette Nguyen

Your unwavering support and invaluable responses during my most challenging periods were instrumental in my recovery. I am profoundly grateful for your assistance. Your professionalism has provided me with immense relief and renewed hope, and I am eternally indebted to you.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Colette Nguyen

I would like to express my sincere gratitude for your invaluable assistance during this challenging period. Your expertise, professionalism, and unwavering willingness to provide support when I was in dire need were truly instrumental in overcoming this difficult time. Your contributions have had a profound impact on me, and I am deeply appreciative of your efforts. Thank you Colette Nguyen once again for your exceptional assistance.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very much to the MSRS legal…

Thank you very much to the MSRS legal team for their patient work on my asylum issue Their work is positive and effective... Their work attitude is patient and enthusiastic Special thanks to Colette, she works actively, responds promptly to any questions, and is very patient!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

MSR is very good legal service

MSR is very good legal service. Special thanks to May. She is very attentive and responsive. She makes sure all the details are perfect and well documented. Very good client service. Highly recommended.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Tax Xi and Osama.

Great experience with Tax Xi and Osama. They were extremely helpful throughout my Travel Document so application process, explained everything clearly, and made the whole experience stress-free. Professional, efficient, and very supportive. Highly recommended!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

thanks to nikki

thanks to nikki, she was very responsible and responsive throughout, couldn’t get this done without her help. i can finally reunite with my partner!

20 January 2026
Unprompted review

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