MotorSport Vision Reviews 

Have been to many events run by MSV - mainly at Donington Park and Brands Hatch - have always been impressed with how well organised they are and friendly the staff have been. My wife and I both commented on how much improved the facilities have been at Donington Park - particularly the restaurant and toilets since MSV took over the running of it. Separate to attending MSV events (BSB, BTCC and Truck Racing) we have also purchased driving experiences for relatives at Brands Hatch and this was also really positive and they loved the gift. Surprising to see the negative comments as all of our experiences have been great.

Tried multiple times to redeem a driving day voucher received as a gift. Unable to book the experience online, contrary to the literature. Called to book & waited 15 mins for call to be answered. Told by unhelpful staff that they would have to call me back with date options. Never received a call back after calling twice. I have still not been able to book anything.... VERY POOR service, not a good gift. Would never recommend MSV

Zero flexibility even in Covid-19 times to adjust a booking to a later date, stating company policies.

Clear to see from the negative reviews on here that company polices are all about maximising profit at the expense of customer experience.

Avoid at all costs. Hopefully we see a newer, better-ran organisation make entry into UK motorsport.

I wanted to and did buy a young driver experience. I only found out afterwards that it cost me £11.99 in call charges because of their alleged 7p per minute phone number that cost me more like 62p per minute, and worse, WAS CHARGING ME FOR ALL THE TIME I WAS WAITING IN THEIR CALL-WAITING SYSTEM. Those numbers are a customer service crime against the public. They should be illegal. Worse still, they attempted to defend the use of such numbers when I complained. I haven't paid to call and buy something for decades, possibly ever, yet they had the audacity to say such numbers are widely used. They frankly don't deserve to be in business.

I enquired as to why, despite the prices being listed on their website, I was not able to purchase the discounted offer for senior citizens to watch BTCC in October.
They offer a discount offer for both teenagers and senior citizens.

But - their website does not allow me to buy tickets for senior citizens - only Adults (full price) and teenagers (same discount as for senior citizens).
I tried to call their ticket line which is now disconnected, so instead I telephoned Donington park who provided the correct number. This eventually took me to Brands Hatch which appears to be the head office for MSV
The lady I spoke with didn't know why I couldn't buy tickets for senior citizens but I could for Adults and Teenagers. When I suggested this sounds like a dirty game to force people to pay the full price, rather than standing in a queue and then hoping there are enough tickets, she agreed.

I decided then to email MSV/ Donington Park - not an easy task to find an email address!

I eventually found a couple of addresses after a google search and emailed them.
I stated the above - requesting confirmation that for me to use their senior citizen discount I should stand in a queue, in October, with my 82 year old dad and hope the queue isn't too long and there would still be tickets available.

The answer I received from MSV's 'Group Head of Sales and Marketing', was not only rude, but abrasive and accusatory

Rather than suggest we could pre-book our tickets, like we could for Adults, children and teenagers.
Or maybe acknowledge and rectify the incorrect telephone number on their website which the staff at Donington park did prior to providing the correct number.
Perhaps even be aware that they discriminate against senior citizens, forcing them to stand in a queue and hope to gain entry whilst teenagers can receive their discounts online.

It is essentially a "fast queue" model to extract every penny possible with little to no care about the customer.

But instead, he replied with this:

"We are under no obligation to provide discounts to senior citizens and do so entirely at our discretion. We don’t have long queues on our events, they are at no risk of selling out (given the relaxation of COVID restrictions from 19 July) and their ages can be easily verified by the gate staff.
This approach has been in place for as long as I can remember and we’ve never received a complaint such as this.
Your accusation that MSV is playing a “dirty game” is completely baseless and unwarranted.
Our phone number is correctly listed on the Donington Park website as 0843 453 9000"

I am very disappointed that this email was sent to me. More so knowing this came from someone who can make decisions within the business.

You should be ashamed of yourself for sending this, and ashamed for forcing OAPs to stand in a queue unlike teenagers if we were to use your discounts.

I for one shall never, ever attend another MSV circuit nor event.

It is probably of no concern to them that a single family are now boycotting them. But I hope this feedback educates others in their decision making.