Miles Tool & Machinery Centre Reviews 

373
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extreme delivery delays, stating that their paid orders took many months to arrive or were ultimately never fulfilled at all. People also experienced severe communication breakdowns, noting that phone lines constantly went unanswered and incoming emails received only automated responses instead of actual assistance. Some reviewers were happy with the fast shipping service and found that replacement parts arrived very quickly in fully working condition. Consumers additionally appreciated the very helpful phone assistance received when ordering specific components needed for successfully repairing their professional workshop tools.

What people talk about most

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. While many... See more

Product

Customers consistently note ambiguous experiences with product availability and orders. While reviewers faced... See more

Response time

Reviewers express deep frustration with response times, consistently reporting a lack of communication across... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a high level of disagreement among... See more

Customer communications

Customers had negative experiences with customer communications, consistently highlighting a total lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Been waiting for over a month for parts ordered and paid for online. I've left phone messages because nobody answers the phone. No response. Beginning to think this may be a scam company. Going to a... See more

Rated 1 out of 5 stars

Took order and £'s 2 months ago - Nothing . No Emails or comms from Miles Tools and No Product. Emailed their customer services who did call back and said stock would be in Mid January - (a Bos... See more

Rated 1 out of 5 stars

Currently sat on hold, 14 minutes to this point and this is now my tenth (at least) time of contacting them without resolution, at 15 minutes I will get a prompt to leave a message and the line wil... See more

Rated 1 out of 5 stars

Should really be zero stars. Ordered a spare part at the beginning of November and have not received it. Contacted the company by email several times and received automated replies, but no indicati... See more


Company details

  1. Tool shop

Information provided by various external sources

Leading UK stockist of hand and power tools, spare parts, accessories and attachments. Specialising in Black & Decker, Dewalt, Elu, Trend, Bosch, Makita, Mafell & Festool.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(373)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Took two months to arrive

Took two months to arrive, poor communication throught this

10 March 2025
Unprompted review
Miles Tool & Machinery Centre logo

Reply from Miles Tool & Machinery Centre

I am so sorry it has taken so long to arrive. Please do not hesitate to get in touch if you ever want to check the delivery status. Sometimes parts can take slightly longer than we would like. Kind Regards Josie

Rated 5 out of 5 stars

Honest, polite and reliable....among the best of British buisness

Really nice sales team who are happy to help, excellent communications and friendly staff.
I found them through "tough-built" as a UK supplier and they are now saved to my favourites.
This is the way British business should be, I would think that if you called them ranting and raving about an internet order they would not be as helpful, who would be?!
My Item arrived in a timely manner and I had called to enquire on delivery, the honest explanation of waiting for a supplier delivery was appreciated, as we're the updates and delivery 2 days later.
Ps toughbuilt cliptech is very good....as the name, it looks like it would last and you can register a 25 year guarantee although it comes with 2 regardless. It's well thought out, toughbuilt have done there research !

Thank you for a good service.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

When your machine is broken down, you need spare parts then you expect them to arrive quickly; this is what exactly MTMC does. They dispatch spare parts quickly in comparison with other online retailers. I have been purchasing spare parts from MTMC and always received them in a timely manner. Keep up the good work MTMC.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Heads up for customers

Still waiting on an order placed over 9 weeks ago for work machinery related parts. No proactive communication re back orders at all so will be avoiding this company in future.

27 February 2025
Unprompted review
Rated 4 out of 5 stars

DeWalt battery drill repair

DeWalt battery drill repair under an extended warranty.
All I did was fill in an on-line form with proof of purchase/warranty and I got an email later that day to say a courier will collect the item from me following day, I never even had to attach a label, just write a reference on the box. I requested that my home made parcel and packaging was returned with my drill upon its repair and about 10 days later it was delivered as requested,
Plus a working battery drill, rather pleased.

19 February 2025
Unprompted review
Rated 1 out of 5 stars

Should of read the reviews

Should of read the reviews, this company appears to be some sort of scam. Like most of these reviews I ordered some parts in December, and still no sign of it in February. Very little contact, other than a 2nd rough time scale after I queried my order, that came and went, and now non replies to e mails. They seem to just take people's money for nothing, I think it's time to report this as fraud.
Avoid this company.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

On the right Bearing.

Needed new bearings in a dewalt chopsaw. Would it be worth the hassle.?
100% yes ! Googled the saw model for the parts diagram 'Miles' did the rest ...full list of parts and prices linked to search. Setting up the order was idiot proof. Parts came inside 24hrs ! Fitted .Done.! Very Happy. Use 'Miles' again in a heartbeat. Great Service. Faultless

30 January 2025
Unprompted review
Rated 4 out of 5 stars

Good value…

Couldn't find the tool lock for my black and decker angle grinder so purchased a replacement from this company. I have had the grinder for around 20 years so a little surprised i could find one. Good value product. Only negative was lack of information on the delivery, but would still purchase from them again

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Slipped up not reading what everybody…

Slipped up not reading what everybody else had wrote who were or are trying to purchase spare parts.
I as most of the poor reviews here ordered some spare vacum tubes for a Bosch 18v vacum on the 11th of November & as of today 2nd Jan not a thing.
Really, as a company surely what your doing is illegal, ie taking people hard earned cash & not supplying what your advertising

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Ordered some spares for makita leaf…

Ordered some spares for makita leaf blower the middle of November, after a week of not receiving them I enquired as to where my order was and was told that they wouldn’t be coming in until the 29/11/24 but would be sent.
It’s now 16/12/24 and still waiting.
Should have read the reviews before making any purchases.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

No part and no response, feels like a scam

Order a part over a month ago, still not received the part.
Contacted the shop three times with no reply and no explanation.
I’m going to have to report this as fraud through my credit card.

8 December 2024
Unprompted review
Miles Tool & Machinery Centre logo

Reply from Miles Tool & Machinery Centre

Hello Mr Shaw, I am sorry to hear you have not receved your order. I can see it was dispatched on the 08.11.2024 in the Royal Mail post. I will contact you directly. Kind Regards

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