Impossible return
We ordered two pairs of boots. One pair they didn't fit at all even though their winter boots and steel toe boots in the same size did in previous orders. The other pair was the complete wrong model.
It took over 40 days to get the refund even though we returned them promptly. It was not without a fight. They gave us refunds on at time weeks apat.
The only way I was able to get the refund was having experience in a returns department and knowing how to do the research to prove they revived the items.
They were very rude, not polite or friendly. They never apologised for the errors and did not compensate us at all for our trouble by giving us a discount code for future orders.
For reference we ordered the 'Women's Derby Ankle'
30 June 2022
Unprompted review