Mulberry England  Reviews 

Wish I’d read reviews before purchasing, my exact handbag was £300 cheaper in the outlet in the same week and when I complained was told the outlet sells full price items, sale items and faulty items. The bag was perfect in the outlet and I could have returned the original but since I had used it didn’t want to do that. Won’t trust them again.

I went on here to check if anything had improved with Mulberry since my own terrible experience where they never sent me a £700 bag I purchased. The box came with nothing inside it. I made multiple complaints . Was treated like I was in the wrong. No refund. Shockingly bad and rude customer service. Looks like nothing has changed. They should be ashamed of themselves. How they can continue to treat customers this way . These bad experiences have been going on for 2 years. I will also never purchase anything from them again having bought bags before I had the above happen . They are now cheating customers out of their hard earned money with sub standard products and trying to pass off old for new . Shame on you Mulberry

I have been a customer of Mulberry for over 10 years and only purchase my bags/purses etc from them. My latest bag unfortunately was not fit for purpose and the leather leaked onto the fabric of the main bag when it got wet. The customer care team were amazing in their support and i would like to personally thank Saffron for all of her help. My bag was promptly reviewed and once it was deemed unfixable, i was provided with a gift voucher equal to the purchase price so that i could order a new one, Saffron even contacted stores to find one that I would like - thank you for your help! There is a reason you pay for high quality brands

You will receive a bill for shipping and tax long after you have received something from the Mulberry online store. So if you consider buying something, you must add 30% to the price. At least!

I decided to purchase a mulberry bag for my birthday after going thought surgery.
However it was sent what looks to be a second hand used bag!
I do not believe that this bag was not ever been used !
I am very upset ..
The box was damaged the bag looked tarnished and dirty the leather looks poorly looked after … very unprofessional of Mulberry !

No confirmation of purchase, no notification of shipping, no receipt and no answer to emails requesting information from customer services. Item has arrived but not sure what anyone is supposed to do if there’s an issue.

Purchased a Billie bag 3 years ago, which had to be replaced 2 years ago as it was substandard. The replacement has been lightly used and the padlock and chain have broken. Mulberry refusing to give me a replacement padlock without me paying over £100. A £900 bag should last a lot longer than their one year warranty. I have 7 other mulberry bags, some of which are around 8 years old and they are still in excellent condition. They clearly are not producing the quality products they once did. I will never purchase another mulberry product.

Mulberry sold me a faulty bag. Refused to honour their warranty and wanted £££ to fix. When I said it was too much they gaslighted me by saying it was to pay their staff fair wages.

Honestly better treatment from high street, seeing these reviews makes me sick. I hope they continue to get bad press. Stay clear!!!

I purchased the Mulberry X Mira Mikati Canvas Tote in January 2024 for my daughter as it’s cute and a nice remembrance for the Year of the Dragon.

It wasn’t used until we went to Japan late March 2024. To our disappointment, the stitching on the handle started to unwind on the 1st use! Luckily I had a safety pin which we used to re-attached it.

I have since approached Mulberry Customer Service to address this quality issue. They replied after 5 working days with a link for care & repair. Great until, I discovered I have to pay for this! Why should I be responsible to the cost when it’s a product quality issue - a product not fit for purpose?

I have acquired many Mulberry bags over the years and after this experience, I won’t be buying their products anymore.

Purchased a pair of trainers in the sale on Thursday 6th and still not received them and today is 11th June. No house number is on the parcel and DPD have refused the delivery and now sent it back to Mulberry. Customer Service is absolute shocking, they don’t care whatsoever. Can’t send me another pair as there aren’t any in the size and colour which I find hard to believe for what I “thought” was a luxury brand. So now have a further wait for them to be received and resent out. What an absolute shambles!!!

My husband and I visited the Battersea store last weekend to choose my birthday present. I wanted to gain some advice regarding the different sizes and colours available in the 'Antony' range. (I could have ordered online from John Lewis with some vouchers I had, but thought using a store would be a better 'experience') The shop assistant (name: Shumoney?) was unhelpful, dismissive, un-attentive with no manners. She could hardly be bothered to answer any of my questions and made me feel as though I was interrupting her 'standing-around-doing-nothing'. I was really disappointed as we had made a special trip up to Battersea from Guildford as buying a Mulberry handbag is not an 'everyday' purchase. I certainly won't be recommending this store to anyone.

Ordered a gift card for my wife....took 5 days to arrive (despite paying extra for DPD courier)
When I opened the parcel, the gift card letter was addressed to someone else and was the incorrect value. Basic error that should not happen. Currently waiting to hear back from customer service.......long wait.

21 April I ordered a wallet (€300). I changed my mind an hour later and immediately cancelled the order.
22 April I received and email that my order was on its way.
The only thing I could do according to the customer service was returning the wallet.
Finally the package arrived. Then started the hassle of returning it to the UK from Belgium.
You need to stick three invoices on the box I found out at the UPS station.
I never received one.
Back home asking for it. Two or three mails I finally got it.
Back to the UPS station.
May 24 I got my money back on my CC.
More than a month later.
W55946918.

Suggestion to Mulberry. Read your mail in the morning before shipping. But the overall impression was they just don’t care.

Very good service and products. Will buy more. The shoes are well made and comfortable in comparison to some other makes.

An update: Mulberry took care of my returns and very soon I received my refunds. Thank you Mulberry.

I ordered two bags with cardholders online. I need an UPS label with invoice to return it. I'm now more than a week trying to get this. I received a label and invoice with the wrong amount. Everyday they promise me that I will receive the right label and invoice. I'm very angry. And it's not possible to return them in the store because there is an online return process now. I'm afraid that the bags will be returned too late. Even though they say it's their fault.

Their customer service is amazing i highly recommend shopping with them! Never had a bad experience!

A bit off topic but I am a small business owner who used the word mulberry after my 300 year old cottage with a mulberry tree in the garden to name my natural skincare company Pure Mulberry. After many hours and money spent advertising and attracting my own followers Mulberry handbags have have used their muscle to get my facebook page shut down. They're either going into skincare themselves or they have no confidence in their handbag brand. Its just bullying really and having read their recent reviews I can see why they've switched reviews off their facebook page. Using their name to sell cheaply made handbags using dead animals. No wonder they feel so nervous. They think they are the only ones able to use the name of a tree which shows such a lack of awareness. They'll be out of business soon

Shockingly poor experience. Had to return my order W55793115 and returned using Mulberry’s courier DPD. After a week there was no further updates on the tracking so called into Mulberry to help but they basically said it was never dropped off despite providing the drop off receipt and tracking details! If DPD have lost the return that’s no fault of me the customer! Would like someone from Mulberry to please contact me to resolve.

I called the Mulberry Customer Care office today to request some post-purchase information and I couldn’t have received a more informative, prompt and helpful response. I corresponded by phone and email with both Izzy and Maya and on each occasion was met with a wonderfully cheery and ‘no problem’ attitude. I cannot praise the service I have received today enough, having been looked after so well by both Izzy and Maya. I highly recommend the Mulberry customer care service and their lovely products overall. Thank you so much!