Mulberry Bush Ltd Reviews 

206
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and design of products, often describing personalized items as well-made and perfect. People frequently highlight the quick and prompt delivery, with many items arriving earlier or exactly as scheduled. The easy and straightforward ordering process, supported by helpful staff, contributes to an overall excellent service. However, some customers experienced occasional delivery delays, with items arriving later than predicted. A few also noted specific product issues, including poor quality stitching, cheaply made items, or battery-operated toys requiring non-rechargeable batteries.

What people talk about most

Product

Users describe positive interactions with product, with many expressing happiness and satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

People report positive experiences with order, often praising the excellent service from placing the order to... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with well-made,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as excellent from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more

Rated 5 out of 5 stars

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to tak... See more

Rated 5 out of 5 stars

Ordering online was easy. I paid for fast track delivery as I needed the doll to ensure it reached me by a specific time. I had notification of the dispatch and delivery process. The Chloe doll arrive... See more

Rated 5 out of 5 stars

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... See more


Company details

  1. Toy shop
  2. Baby shop
  3. Game Shop
  4. Gift shop

Information provided by various external sources

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(206)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I dealt with a person from Customer…

I dealt with a person from Customer services when I needed to exchange a toy bought for my grandsons birthday. She was very helpful sending me the new item speedily and organising return of the other item. Very satisfied with the service. Thank you.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Mulberry Bush never dissapoints, on the contrary

This is the third year I have used Mulberry Bush to purchase a collection of Christmas gifts for my great niece's. It was the personalization of various gifts that attracted me as they are close in age and share the same interests so a lovely treat to have them named personally. I find the Company efficient and very helpful if I've ever contacted by phone. The girls are always thrilled with their gifts and they think I am a very clever Auntie. Thank you Mulberry Bush

30 October 2025
Unprompted review
Rated 5 out of 5 stars

A great selection of quality toys

A great selection of quality toys. Excellent customer service and speedy delivery. So many people have asked me where I find my toys for my ever-growing number of grandchildren!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic toys all age appropriate

Fantastic toys with an excellent commentary regarding age suitability of toys themselves. Parcel arrived within 48 hours in a well packaged box so all items purchased in tip top condition. I am thrilled with the items and ultra quick delivery service.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Soft and colourful

Ordering online was easy. I paid for fast track delivery as I needed the doll to ensure it reached me by a specific time. I had notification of the dispatch and delivery process. The Chloe doll arrived tucked up in a cardboard box, ready to be wrapped for my great-niece. She looks just right for a 4-year old who loves fairies and rainbows.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I was very impressed by their availability and helpfulness when ringing with a query.
The pink sparkle fairy flower set and wand look perfect for my granddaughter's birthday and arrived promptly.
A delight to order from.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We ordered a present for our Grandsons first birthday but were late so rang up to check delivery etc. No problem and they also managed to personalize the gift for us. It arrived exactly as promised and he loved it. many thanks to the team at Mulberry

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Good place for Christmas present ideas.

I have ordered toys from Mulberry Bush for my Grandchildren for many years now and have never had a bad experience. The toys are good quality and well-priced.
The ordering over the phone is straightforward, while the box then arrives very promptly.
Would highly recommend it to anyone.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Junior carpenter set

My son was really impressed with the junior carpenter set. It arrived with us in good time for his birthday

18 September 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Thank you for your review, the Junior Carpenter is very popular - we're glad your son is enjoying it!

Rated 1 out of 5 stars

How do they have my address?

Have never heard of this company, let alone ordered from them but lo and behold, a personally addressed mail shot came through my door today. I am militant about not sharing my address with companies and so can only assume Mulberry Bush acquired my address from a sinister 3rd party, wittingly or unwittingly.

22 September 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Claire, thank you for your review, sorry to hear you are disappointed. I'd like to assure you that there is nothing sinister going on, we only mail existing customers or addressees we believe would be interested in our range of toys, gifts and games. We'd be very happy to remove your details from our mailing list, please contact us directly with your postcode and we will do this for you.

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