Mulberry Bush Ltd Reviews 

206
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often highlighting well-made items and appealing personalized options. The ordering process is frequently described as easy and efficient, whether online or with helpful staff. Many people appreciate the reliable and excellent service, noting prompt and quick delivery, with items often arriving well-packaged and on schedule. However, some customers noted occasional delivery delays, with items arriving later than predicted. A few others also experienced inconsistent product quality, mentioning issues like poor stitching or products that were cheaply made and quickly stopped working.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, design, and personalization... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process,... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the well-made,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more

Rated 5 out of 5 stars

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to tak... See more

Rated 5 out of 5 stars

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... See more

Rated 5 out of 5 stars

Ordering online was easy. I paid for fast track delivery as I needed the doll to ensure it reached me by a specific time. I had notification of the dispatch and delivery process. The Chloe doll arrive... See more


Company details

  1. Toy shop
  2. Baby shop
  3. Game Shop
  4. Gift shop

Information provided by various external sources

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(206)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Duplicated gift

We had a duplicated Christmas gift for a grand daughter but had mislaid all the paperwork save for a PDF receipt. On contacting Mulberry Bush there was no hesitation in providing for a return and exchange which took place quickly

6 January 2025
Unprompted review
Rated 5 out of 5 stars

What a great service

What a great service. Fantastic toddler rocking horse, personalised for my wonderful great-niece. Ordered and delivered all at short notice before Christmas.
Favourite great-uncle position secure for another year!

23 December 2024
Unprompted review
Rated 4 out of 5 stars

Thank you for delivering the parcel on…

Thank you for delivering the parcel on time.
If possible, please add the name of my country (now called North Macedonia) in your billing list.
Best regards, Elena

20 December 2024
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Thanks for your review, and thanks for pointing out the change to your country's name. We have made this change now on our website!

Rated 5 out of 5 stars

The best quality toys for children

We have purchased toys over the years from this family owned company and we are always delighted by the quality of the toys. The company are really helpful and we convey our grateful thanks to your team. Chis & Deborah Grant Benfleet

18 December 2024
Unprompted review
Rated 5 out of 5 stars

All the products were as shown in the…

All the products were as shown in the catalogue and modelled by the correct age group of children Charlie 18 months loved his place Mat and coaster with his name on His mum loved the swimming robe so comfortable when trying to dry a little person
Thank you looking forward to his birthday for another order

14 December 2024
Unprompted review
Rated 5 out of 5 stars

The lady I spoke to was very helpful

The lady I spoke to was very helpful. After an initial misunderstanding, which was completely my fault, she accepted my order and it arrived very promptly. As a little old lady, it is necessary to be able to speak to a human being sometimes when you need help with an order. On line orders are all very well until you need help. Having the telephone number of the Company available was a big bonus for me.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, especially as some were personalised gift. Christmas presents bought and wrapped, without the usual last minute panic. THANK YOU

4 December 2024
Unprompted review
Rated 5 out of 5 stars

So many wonderful age appropriate toys…

So many wonderful age appropriate toys for a range of ages - I have been being from Mulberry Bush for a number of years now. Whilst the price may not always be the cheapest, I really like buying from a small business that thoughtfully curates its products.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Lots of choice of toys for my grandson.

Great to be able to find good quality Christmas toys over a coffee and a sit down.
Flexible ways to order. Service was efficient and timely.
Quality excellent and as projected in the catalogue.
Will definitely be using Mulberry toys again and again!

13 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor courier used

This company uses Parcelforce to deliver who text me to say they would deliver between 12 and 1 pm on 20 /11/24. If I was unable to make that time I was given options . I was back in the house at 11.50 only to find out that Parcelforce tried to deliver at 11.40 . What is the point in giving you a narrow time frame and not complying with it? This is bad business practice. Surely it would be better for the courier to give a larger time frame if there is a possibility of them being earlier ?
I shall not use Mulberry again as you don’t use a reliable courier. I went out of my way to be back in time to receive the parcel.I received a parcel from Small Kins in Northern Ireland today which was sent using Royal Mail far more efficiently and quicker also.

20 November 2024
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Customer, apologies Parcelforce were a few minutes early for your delivery slot - the tracking shows an attempted delivery at 11.45am, just 15 minutes before their advised approximate delivery window. With the volume of parcels going through the delivery network and the impact of traffic etc etc it is impossible for any courier to be precise with delivery times. No courier is perfect, most of the time Parcelforce are one of the better ones - but we're sorry on this occasion they were a few minutes early and that you missed them. We're pleased that the tracking shows your parcel was successfully delivered the following day, still within the overall leadtime we promise. Sorry once again for the inconvenience, Mulberry Bush

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