Mulsanne Insurance Company Limited Reviews 

Should you ever be involved with a client of this company you are screwed.
Their client ran into my van yesterday. I was told I need to speak to the elite and mysterious ‘third party allegations’ team who are so elite they cannot speak to peasants like us. I sent the email and cannot get a reply. When I rang some idiot told me they are so elite she can’t intercept and help. I’m with a real insurance company so just claiming through them as I can see trouble ahead with this sham called Mulsanne. What’s even worse is the at fault party is trying their best to contact these morons and they are getting nowhere. They even paid for their own recovery truck as Mulsanne put them on hold for 45 minutes while their car was blocking an entire street.
Don’t waste your time Aimee sending that stupid generic unhelpful reply. Just focus on doing your job correctly

Worse insurance company in the entire world. Run by cheeky greedy people. They valued my car £5k less than market value and after that they cancelled my insurance. You can seek your right in that firm. Never ever again.

Well after reading the reviews I will not be insuring with Boom/Mulsanne Insurance Company Limited even though they are the cheapest by a 15%.

Awful … cannot pay out … everything is dragging on . If you don’t call daily nothing gets done … everyone staff member says something else …. AVOID THIS COMPANY - BOOM .

This company has an absolutely shambolic claims team. I have had an ongoing query with them since march 22 and they still haven’t done anything!!!
My first claims handler was always out of office and since then they haven’t really done anything to help me. Instead they just cause you more grief and distress.

They’re not professional at all. They will hold you cars crash module hostage because they don’t want to pay out.

They do nothing to solve anything. They just drag you in circles and don’t respond, they never have a straight answer.

I will be going to the ombudsman about them and seeking legal advice and action against them.

Worst insurance company ever.

Worst insurance ever not recommended after 5 months of having my car in garage due to vandalism I ended up paying my self for repair because they said is not releated to claim they even not communicate with me for 5 months I had to chase everything my self scammers!!!

Worst insurer, i have a taxi policy in place any dont even give taxi courtesy plated vehicle for me to continue working, how am i meant to support my family! Appalling

Also avoide one answer insurance

I can see that my problem with this insurance company is the same as most commenters. My car was damaged by a Mulsanne insured driver. The driver ran away from the scene of the accident and then crashed his car, leaving it behind and running away on foot. The police were called and took the perpetrator's car to the police parking lot. I got the offender's policy number. I can't get a replacement car because Mulsanne doesn't confirm the accident's insurance. The case goes to court. I have dash cam recordings (front and back), I have the perpetrator's registration numbers, his name and surname (social media works wonders), I have photos of the perpetrator from the scene of the accident (former witnesses). I do not recommend the Mulsanne insurance company. Please do not write to me that without details you can not help anything, because I called you several times, gave all the details and in response I heard that you have nothing in the system but the person talking to me suddenly had to consult the manager. You will pay the money due to me anyway, because this is what the insurance is for and I am not the perpetrator but the victim. I have time, and Mulsanne will pay for the damage anyway. No greetings and I hope that no one will ever use your insurance again.

Aimee, instead of writing absolutely pointless generic replies telling us to contact the claims team who will be absolutely useless.. Maybe actually try get these complaints escalated? There’s clearly big issues with this company and either senior management/directors really don’t care..

Also just avoid this company at all costs! And hope you don’t get hit by one of there policy holders!

My partner and I are having the same problem as everyone else it seems. Our car was damaged by a Mulsanne insured driver and we are getting nowhere with them. Painfully slow process and almost impossible to speak to anyone.

Instead of responding to all these negative reviews with an email address and phone number (both of which we have already tried to contact), spend your time responding to actual claims.

They have refused to accept liability even when their insured promised me the day of the incident that his insurer "Mulsanne insurance company" will get in touch.
Very disappointing and shameful. I emailed them some images from the scene of the incident and they are yet to respond.

Mulsanne Insuarance company is the worse insurance company I ever come across or dealt with. This includes their best two amigos cronies (Well Dunn limited and insurance revolution) .So many negative reviewswith similar stories to mine,at some point you need to change your ways! How are you even allowed to operate and work with the public in this country? To make a claim you will have to move heaven and earth, that’s if they don’t alter the excessive cover without your consent or knowledge. From a claim of £2500 ,I was paid £240. I hope and pray the financial conduct authority investigate your company!
You are a scamming Insuarance company ,and that’s a fact! You need to be hold accountable and the public deserved the right to be treated fairly .
How many more people are you going to steal money and utilising black mail tactics.
Their claiming company (key claims) is useless and not sure if the staffing are incompetent or they write everything on stones .They will ask you to provide your details everytime of why you want your claim when call them !Its 2022 and not 10BC !

Run away before you even think/ a thought about joining this insuarance company! You will suffer and they do not care at all. Crooks .By the looks of reviews on here and every where on the net ,I am not the only one traumatised ,scammed and robbed by your service.it’s the same saga story ,people experiencing bad service from you! utterly shameful! Does it not bother you/have conscience as a service provider with all the negative reviews of people being robbed by your service and cries from people ?Shameful!

They will lie , feedback and respond back stating they don’t have a policy with you.If there was a way to upload documents on here ,I would done so.Have the decency and respect to apologise when you are wrong !Stop stealing and black mailing people !I will be making a formal written complaint to FCA and take legal action route with my solicitor.

My friend is looking on Facebook to find cheap insurance and he found a person who’s providing insurance via this company and im not sure how this company is ? Why is there so many bad reviews

No words to say anything about this insurance company.its worse than shot,stay away from this liars, cheating company.

I feel everybody's pain on here regarding these people. My sons car was destroyed by one of their insured, totally banged to rights and they can't accept liability. Such a poorly run outfit of people. They won't respond to calls or emails. This company is so bad, I can't believe I'm wasting my time even writing this. Avoid.

Hi.

I have your car insurance ( Mulsanne car insurance) through Hedgehog car insurance.
My car was damaged more than one month.
Still my car was in garage without repair.
Hedgehog’s Customer service is rubbish.
Last one month I tried to call 15 times but no response from them.
Still I m waiting for my final approval.
Is it a joke !!!!

Please keep away from this 2 companies.

Hedgehog Claim HHA-CLM-61582

R u sure???.. I m still waiting for my reply….. please call me then I will tell you everything and I have a prove too

Arguably the worst car insurance company i have ever been with. I purchased car insurance with this company from Udrive cover as the broker. Sent this company all documents they require. Also paid them a deposit of £1100. Now they have cancelled my insurance without any warning or calls asking me for proof of address which i gave as a bank statement which did not meet their policy agreement. These reviews are all legit. Please avoid this company at all costs as they will charge you massive amounts for cancellation fees.

Please please please stay away from these and avoid insure your motor! Got insured through with these from insure your motor and currently dealing with citizens advice to take them to court. After an accident two months ago and being given a case manager and contact number that doesn't exist we have finally been told they will not be paying out. Our car is finance and a write off but unfortunately they will not pay out and are keeping the car! After all the emotional distress this has caused we are hoping to take them to court due to unclear documents and also lack of support and information. This company is not even on our insurance documents until the very small print and do everything through a company we also cannot contact called key claims.

I was involved in a accident you deducted my full premium off the insurance and have not paid the finance company (close brothers) i am still getting charged everytime i call to sort this issue im getting told i need to speak with close brothers who are saying they have not got any payment!! One big scam you rob people but quick to charge for insurance. It took the company over a month to pay out and 2 months to get a courtesy car and still no investigation on the third party who has done a hit and run (criminal offence) which resulted in my car write off. Dealing with this company and broker got2insure has caused me severe anxiety and depression. Mulsanne and got2inusre are just scammers and roberrs. I will be taking this further as this is not how victims should get treated!!!

I give this company 0 star . Do not use , very bad customer service .. well I’ve had no co operation over a accident on 10/01/22.. car was written off (found out off garage as they wouldn’t answer to me) then had the cheek to up my price cause of a change of address.. now I don’t know what to do as they won’t pay out as the vehicle was financed by my partner . Even though the log book and insurance was in my name... can anyone recommend any solicitors as they can’t get away with this surely ?
Rachelle -