MuscleSquad Reviews 6,198

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, robust build, and premium feel, often highlighting their durability and effectiveness for various workouts. Many people also commend the efficient delivery service and the overall positive experience of dealing with the company. The customer service is frequently described as excellent, with prompt and helpful responses to inquiries. However, some customers experienced issues with delivery providers, noting delays or damaged items upon arrival. A few reviewers also mentioned specific product design concerns, such as wobbly knee pads on certain equipment or awkward placement of storage poles. There were also isolated reports of product lines being discontinued, making it impossible to get replacement parts or upgrades for recently purchased equipment.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and solid build of... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Service

People report positive experiences with service. Customers consistently praise the great service, from... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant! Great customer service emailed me back ontime and asnwered all my questions. I orderd the Multi Functional Trainer, arrived on time, my 16 yr old son put it all together for me by himself... See more

Company replied

Rated 5 out of 5 stars

Recently purchased the Phase 4 multi squat rack with smiths - great assistance from the whole team. I visited the show room at Preston and received great help from Carl. Product delivered as promise... See more

Company replied

Rated 5 out of 5 stars

Excellent piece of equipment!!! I was fed up of waiting around in the gym to use certain equipment so I decided to convert my garage into a home gym instead. So I shopped around for a functional train... See more

Company replied

Rated 5 out of 5 stars

The Muscle Squad dual action pulley cable machine…. Is literally the best piece of kit I have ever bought. No question. I can now train my entire body from my garage and have cancelled my gym m... See more

Company replied


Company details

  1. #10 of 49 best companies in Exercise Equipment Shop
  2. #32 of 230 best companies in Fitness and nutrition
  3. #7 of 37 best companies in Fitness Equipment Wholesaler
  4. #40 of 143 best companies in Sporting Goods Shop

About MuscleSquad

Written by the company

MuscleSquad Logo

Home & Commercial Gym Equipment

MuscleSquad was established in 2017 with the goal of developing market-leading equipment at fiercely competitive prices. From our beginnings in the home gym community, we've gone on to become one of the UK's most trusted fitness equipment suppliers, with professional sports teams, athletes and home gym guru's across the country choosing MuscleSquad.

What we're known for

Dumbbells Kettlebells Squat Racks Package Deals Gym Flooring Benches

Why choose MuscleSquad?

Quality
We take quality very seriously and vigorously test our prototypes before approving a new product. if it doesn't meet our standards, we don't sell it.

Service
Our expert support team regularly earns praise here on Trustpilot and are well-versed in matching customers with the perfect piece of equipment. Whether it's before you buy or after, we'll be with you every step of the way.

Reliable
We've built gyms for personal training studios, professional football teams, corporate offices and more. When we work with a partner to complete a project, it always has our full attention.

Value
We want to make sure that high-quality, reliable kit is available to everyone, which is why we regularly review our pricing so that we can offer the most competitive deals possible.

Community
When you buy from us, you become part of our Squad and benefit from regular training emails, workout guides and other content from our team of fitness experts. After all, buying the right kit is only half the battle; the rest is all consistency!

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent product

Excellent product. Ordered about 4pm and when got home next day was already there.

22 April 2025
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Reply from MuscleSquad

Hi there,

Thank you for thanking the time to leave us a review!

Glad to know you are enjoying your new equipment as well as receiving a fast delivery for you order.

Keep up with the great workouts 😀

Many thanks,
MuscleSquad

Rated 4 out of 5 stars

Quick to resolve issues

One part of the power rack missing. Quick to resolve the issue.

9 April 2025
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Reply from MuscleSquad

Hi,

Thank you for leaving us a review!

Good to know our team was ready to help when you had an issue.

Enjoy the workouts 💪

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

I bought the advanced multi trainer…

I bought the advanced multi trainer after spending 3 months searching google for every make and model under the sun.
Eventually I visited the showroom and met Sharna who showed me the various machines. I even visited again to be double sure and again Sharna had no issue in assisting me.
The equipment arrived last week all arranged by Sharna on time and all complete.
I set it up myself as a project and it did take me 2 days (lol).
The machine is awesome and I’m so pleased I decided to go with MS. I nearly went with another much more expensive brand but they weren’t even close and n the quality.
Some of the small design features such as the 2.5Kg slider plate on the stacks and the separate lat pull down area is just so good.
The customer service though was even better and another reason I chose MS. Nothing was too much trouble.
I wouldn’t hesitate in recommending the machine or MS and will certainly be ordering more equipment in the future.
I also ordered the easy clean floor tiles and Sharna arranged a separate delivery for these earlier so I could lay them ahead of the rack arriving.
I would recommend these tiles as they are really easy to clean and have no smell (not like previous tiles I’ve had in the past).
Thanks again Sharna and the MS team.

19 April 2025
Unprompted review
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Reply from MuscleSquad

Hi,

Thank you for taking the time to leave us such a great review.

We're so pleased to hear that Sharna was able to assist you throughout your purchase including multiple showroom visits and arranging a split delivery. We hope you love your new home gym set-up and enjoy working out 💪

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Fast service great at reacting to any…

Fast service great at reacting to any problems

7 April 2025
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Reply from MuscleSquad

Hi Brian,

Thank you for leaving us a review.

Its good to know you experienced a good service throughout your order with us!

If there is anything else we can help you with, please let us know.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

excellent service

excellent service. great quality dumbells at great price

24 March 2025
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Reply from MuscleSquad

Hi Doreen,

Thank you for leaving us a review.

Good to hear that you have received good service throughout your order!

Enjoy the workouts 😀

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Advanced multi functional trainer is…

Advanced multi functional trainer is amazing! Customer service also spot on, any silly questions have get good advice back, needed a screw+nut and got sent out straight away, Sharna and Cameron have been very helpful.

2 April 2025
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Reply from MuscleSquad

Hi Liam,

Thank you for taking the time to leave us a review!

Glad to hear that our team were helpful with any queries you had.

Enjoy the new workouts 💪

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Great product and speedy delivery

Great product and speedy delivery. I would definitely buy again.

1 April 2025
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Reply from MuscleSquad

Hi MGardener,

We're so pleased to hear you love your hex dumbbell and received speedy delivery.

We look forward to fulfilling more orders for you in the future.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Good communication

Good communication, speedy delivery, great product

1 April 2025
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Reply from MuscleSquad

Hi Denise,

Thank you for leaving us a review.

We are happy to hear that you experienced a speedy delivery with your order and that you're enjoying your new equipment!

Enjoy the workouts 😀

Many thanks,
MuscleSquad

Rated 4 out of 5 stars

Great weights and very quick delivery

Great weights and very quick delivery. Muscle Squad please up date your weights flyer , women like heavy weights too.

24 March 2025
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Reply from MuscleSquad

Hi Sally,

Thank you for leaving us a review.

We're glad you’re happy with the weights and fast delivery - we appreciate your suggestion and will look into getting that changed 😀

Enjoy the workouts!

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Bought from them multiple times

Bought from them multiple times. Every time has been a good experience. Timely shipping (if there are delays due to back orders they let you know up-front on the website). Great products. Really solid. Well manufactured. Definitely recommend.

30 March 2025
Unprompted review
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Reply from MuscleSquad

Hi,

Thank you for leaving us a review.

Good to hear that you've had yet another good experience throughout your order and you're enjoy your new equipment!

Keep up with the great workouts 💪

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Brilliant quality & service from start…

Brilliant quality & service from start to finish! The quality of the kettlebell, dumbells & plates is high & durable! The prices are amazing too & so good for working out at home!! Very happy with the quick delivery & the option of paying with instalments! Totally chuffed!!! 😊

4 December 2024
Unprompted review
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Reply from MuscleSquad

Hi Amanda,

Thank you for taking the time to leave us a review.

We're so pleased to hear you love your new dumbbells, kettlebells and weight plates and find them to be of great quality/pricing.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Good Product and Service

I've bought full dumbbell sets from the Muscle Squad before and used them again for a 32.5 set.

Ordering was straightforward, delivery was quick and the dumbbells are solidly made

3 March 2025
Unprompted review
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Reply from MuscleSquad

Hi,

Thanks for leaving us a review!

Good to hear your ordering process was simple and that you had a fast delivery.

Keep up with the great workouts 💪

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Great guidance and support from MuscleSquad!

I received top level guidance and support for my purchases — starting with MuscleSquad’s phase 4 adjustable bench. This bench is top quality and damn near indestructible, which is exactly what’s wanted and needed in a home gym with 3 sons.

10 March 2025
Unprompted review
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Reply from MuscleSquad

Hi,

Thank you for taking the time to leave a review.

We are happy to hear you and your sons are enjoying your new bench!

Enjoy the workouts 😀

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

very happy

fantastic discount on teh prouduct. deivery time much faster than expected.
impressed with how well it was all packaged.

in te eprocess of building but all looks very sturdy and well made

4 March 2025
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Reply from MuscleSquad

Hi David,

Thank you for taking the time to leave us a review.

We're so pleased to hear you received a quick delivery and are impressed with the packaging and your new Multi-Functional Trainer.

We hope you enjoy your home workouts 💪

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivery info spot on. Prompt delivery too.

3 March 2025
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Reply from MuscleSquad

Hi Alain,

We're so pleased to hear you received an overall great service from us.

Enjoy your new weight plate set!

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Fast delivery service

Fast delivery service, good quality product, just right for the home gym.
I shall be returning.

3 March 2025
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Reply from MuscleSquad

Hi Glenn,

Thank you for leaving us a review!

We are pleased that you had a fast delivery for order and its fitting well in your home gym.

Keep up the great workouts 😀

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

good quality weights and excellent delivery

I purchased cheapest available 10 kg plates (two pairs). I am pleasantly surprised with the overall quality. Plates were well packed and delivery was prompt. Shout out to the delivery guy who delivered the 40 kg weights right to my exercise area (in my absence). Looking forward to shop again in future.

3 March 2025
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Reply from MuscleSquad

Hi Abhishek,

Thank you for taking the time to leave us a review.

We're so pleased to hear you love your new weights and experiences a great delivery service.

We look forward to fulfilling more orders for you in the future.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Top quality without the cost

Really easy to navigate the site, delivery was prompt and the quality of the product is high. No need to go searching for a better brand, you’d find it hard to find, especially at the reasonable costings.

Thanks

28 February 2025
Unprompted review
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Reply from MuscleSquad

Hi Gary,

Thank you for taking the time to leave us a great review.

We're so pleased you found the site easy to order from and love your new hex dumbbell set.

We hope they prove a great addition to your home workouts.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Great item & service

Yet another order placed with MuscleSquad and once again the delivery was very prompt and as always the intend are great, all this and really good value for money too.

25 February 2025
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Reply from MuscleSquad

Hi Leighton,

Thanks for being a part of the Squad.

We're so pleased to hear you love your new slamballs and hope these prove to be a great addition to your workouts.

Many thanks,
MuscleSquad

Rated 5 out of 5 stars

Great product was dubious at price…

Great product was dubious at price being low, but spot on very happy

12 February 2025
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Reply from MuscleSquad

Hi Dean,

It's great to hear you love your new adjustable dumbbells at a steal of a price 💪

Many thanks,
MuscleSquad

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