Music Box Attic Reviews 

3,629
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful craftsmanship, exquisite details, and the wonderfully clear, crisp sound of the custom music boxes. Buyers frequently mention that the website is very simple to navigate, offering a massive selection of songs and helpful ordering options. People also appreciate the remarkably fast shipping and the sturdy, thoughtful packaging that prevents any transit damage. Conversely, a small portion of people felt disappointed when items arrived with unexpected mechanical defects, broken musical movements, or significant delivery delays. However, reviewers note that customer support representatives work hard to resolve these issues quickly by sending replacements without hesitation.

What people talk about most

Product

Customers had great satisfaction with the product, frequently highlighting the beautiful designs, clear... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive in pristine condition with... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to navigate,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This place has the most beautiful music boxes with a ton of song and customization options. They are very fast with shipping also. We exchanged our original box for one more suited for the recepient a... See more

Rated 5 out of 5 stars

Always the most helpful and courteous online shopping experience. Great prices and discount codes, which they share with their customers. Music Box Attic is my go-to for gift giving . I'll never go... See more

Rated 5 out of 5 stars

Excellent service. Beautiful music box. Exceeded our expectations. Thank you for this beautiful piece of art you created for our daughter. You kept every promise you made. I definitely will recommend... See more

Rated 5 out of 5 stars

I purchased the hummingbird music box for a very dear friend who lost her son. She was very happy to receive this gift and loves it very much. Ordering was easy, and there was a wonderful selection o... See more



Company details

  1. Music Box Shop

Information provided by various external sources

Music Box Attic has been a leading online retailer for musical gifts since 1999, we have been focused on delivering superior customer experience and top quality musical gifts. We are a BBB-(A+-)Accredited business. We are experts in creating high end, beautiful and one of a kind musical gifts. From mechanical movements of all sizes to custom any tune digital modules, music boxes with LCD Screens to show personalized videos, custom engraving and gift wrap we can offer any personalization you can think of. Your orders are 100% guaranteed in Full, no questions asked, return or exchange and help is always a click away.

All orders ship Free

Written by the company

We are now shipping all orders via USPS Priority Services for Free
Visit www.musicboxattic.com and get the most unique custom made gifts and don't pay a penny for shipping, ever, always free. Expedited services and international shipping do not apply.

100% GUARANTEE

Unmatched Industry Guarantee From Music Box Attic

Music Box Attic is the only online musical gifts store that provides a 100%, no questions asked, no hassle, 100% ONE YEAR (365 day) guarantee. You can return or exchange your product at any time for a full refund. Some restrictions on custom made products may apply, but we will still work with you and do absolutely everything to make sure you are happy, check out all of these amazing 5 star reviews.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(3,629)

428 reviews in the last 12 months

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Rated 4 out of 5 stars

Sweet little music box

Great service. I called to ask a question about the item & got an answer quickly. Delivery was fairly quick. Our 1 year old granddaughter just loves this little music box. I wish it was able to play just a few more notes of the song though, otherwise very happy with this choice.

13 February 2026
Rated 5 out of 5 stars

Music Boxes were delivered quickly n…

Music Boxes were delivered quickly n were beautiful. The only thing is one of the gold plates staying names, etc. was missing on one of the boxes. I sent an email but have yet to hear from them. I’m sure it will be taken care of.

19 April 2026
Rated 5 out of 5 stars

Love it!

I got this for my daughter’s baptism, and I absolutely love it! Will purchase from here again! Quality seems really good, shipping and delivery were quick.

21 April 2026
Rated 5 out of 5 stars

Good customer service

They delivered a very nice quality product. They were reasonably priced ,, when I called their customer service, they were very polite and helpful. Products were delivered on time in a good shape.

16 December 2025
Rated 5 out of 5 stars

This company has been great and so easy…

This company has been great and so easy to work with and great communication. I ordered 2 music boxes for my granddaughters for Christmas which in seeing in person recently are very nice boxes. However, in seeing one had the key to wind up missing and the other the ballerina was broken. The girls are young 2 and 4 but this is what they wanted. The younger of age 2 kept trying to grab the ballerina while spinning and the other kept over winding key and somehow managed to screw off so this absolutely was no fault of the company. I contacted Music Box Attic to see about replacing the parts and cost and they immediately sent me back an email confirming the parts I needed and sent them out at absolutely no cost to me. Thank you for absolutely great service and the quick response. Hopefully they will go a little easier on them this time.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

One of the music boxes arrived damaged

One of the music boxes arrived damaged, I contacted you but have not heard back!

29 March 2026
Music Box Attic logo

Reply from Music Box Attic

Hello John, we received your email and responded immediately on April 13 at 7:33 AM. You might have missed the response, or it might have gone to your spam folder. We will try to reach out again.

Rated 5 out of 5 stars

A Creative, Magical Gift!!

The piano music box was all that I could have hoped
for and more . . . elegant, charming . . . completely
evocative of another era when expertise and
craftsmanship was everything!! The words inscribed on the box looked exactly the way I was hoping they would . . . & the music(!) clear & wonderful! Music Box Attic had such a huge inventory of melodies to choose from that I was able to get just what I wanted (as far as a song suitable for the recipient). As the "giver" of the gift, "Somewhere Over the Rainbow" was my selection to complete a truly magical gift!!
On a "practical" note, the delivery was prompt—even sooner than I'd expected, and the customer service was outstanding!! I was fortunate to have Denny on the other end of the phone, helping me out with patience and enthusiasm . . . and a thorough knowledge of all the "moving parts"
of my order . . . I'm so glad I discovered Music Box Attic!!

10 April 2026
Rated 5 out of 5 stars

When the 18 note movement was’t…

When the 18 note movement was’t available that put me in a bind to complete the music box I was building. Music Box Attic offered 23 note movement for a substantial discount. I’ll be able to complete the order by deadline. Service has always been quick and friendly.

22 April 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had an issue with a music box. I emailed the company and I had a replacement in two days with a return authorization tag. Great service !!!!!

3 April 2026
Rated 5 out of 5 stars

Easy, beautiful and personal.

It was easy to order. I was kept updated with the status of my order and it was received very timely. The music box is beautiful. It is a high-school graduation gift. I was able to personalize it with the engraving.

3 April 2026
Rated 5 out of 5 stars

Happy customer

The website was easy to navigate, the selection was excellent, and my customers are already owing an eye over the beauty of the workmanship and the Judaica melodies

30 March 2026

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