I bought a line 6 amp and when they shipped it they broke one of the knobs off when I asked for a refund they made me do all the leg work so I said forget it. Do yourself a favor if you're a musician... See more
Company replied
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I was helped by Nick McVicker, who did an outstanding job. I saw a guitar earlier today at a local Guitar Center, also offered on MF. Spoke with Nick, explained my issues with shipping, security, le... See more
Company replied
Well, I got a message for what I thought was a good discount (about $70) off the $279.99 retail price. Before the bass arrived I saw the exact same bass selling for $150 from Musicians Friend/Guitar... See more
Company replied
What the company did well is to employ Santos ! Santos my gear advisor is very courteous,professional & accommodating ! He does his craft without typical errors. A role model ! I only wish in every o... See more
Company replied
Company details
Written by the company
Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.
Contact info
5795 Lindero Canyon Road, 91362, West Lake Village, United States
- 800-449-9128
- Gearheads@MusiciansFriend.com
- www.musiciansfriend.com
3.9
Great
948 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is horrid
The customer service is horrid. Musician's Friend sends emails and posts guarantees on their website, that they can't fulfill, don't care whether or not they honor, and gaslight the customer for having expectations. I was treated like trash, got upset, was hung up on twice, then received a call from a supposed supervisor who doubled down on the company's miserable efforts while complaining about his feelings. I spent a lot of money with this company over the years, and today's experience nauseates me.
22 January 2026
Unprompted review
Reply from Musician's Friend
Jason, sorry to hear about your experience with your recent order and with customer service. Please email us at Gearheads@musiciansfriend.com with your order details and we will follow up with you! Thanks
Kat was amazing
Kat was amazing! She helped me put together my original order and even save me some dough! I will definitely be ordering again and highly recommended! Awesome customer service!
22 January 2026
Unprompted review
Reply from Musician's Friend
Luis,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
JR did what a great professional does
JR did what a great professional does. He got the job done and satisfied the customer's request.
21 January 2026
Unprompted review
Reply from Musician's Friend
Brian,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Returns are expensive
Unfortunately received less than 1/2 the purchase price on a return due to shipping costs. Wish my daughter had ordered the item through Target.
25 December 2025
Unprompted review
Reply from Musician's Friend
Hello, thanks for the feedback and we are sorry to hear about your return. We'd like to look into this more for you, if you could please email us at gearheads@musiciansfriend.com, we will follow up. Thanks!
Reply from Musician's Friend
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Processed a claim for shipping damage.
Processed a claim for shipping damage. Replacement on the way.
20 January 2026
Unprompted review
Reply from Musician's Friend
Glad to hear your replacement is on the way and you were taken care. Let us know if there is anything else we can do to help. Thanks!
Great experience
Great experience, I was having Tony H help me order a specific guitar from a store, he found it and sent me links to complete the sale. Either the internet or my computer was acting up, it took us 3 or 4 times to get it to go through. He was patient, super helpful, knowledgeable, and went way out of his way to get me hooked up. I would give him a 15/10 in a world of mostly marginal customer service. Thanks again!
20 January 2026
Unprompted review
Reply from Musician's Friend
Glad to hear that Tony was able to take care of you! Let us know if we can do anything else! Thanks
Carol Hill always goes the extra mile
Carol Hill always goes the extra mile, & today was no exception!
20 January 2026
Unprompted review
Reply from Musician's Friend
Happy to hear Peter! Feel free to let us know if you need anything else in the future, Thanks!
Musicians Friend always has what I…
Musicians Friend always has what I need! Their customer service is too notch and I always receive my order quickly! Thanks for all that you do!
19 January 2026
Unprompted review
Reply from Musician's Friend
Jeff, thanks for the kind words. Let us know if you ever need anything else! Thanks
Excellent Customer Service!
Ava Bollinger made my experience great!...She made an unexpected issue with a Yamaha mixer as easy as it could ever be to get it replaced. She quickly got things done to get me another mixer overnight as I have a gig in just a couple of days. This is why you guys are the best in customer relations. Thank you for taking care of this so quickly!
19 January 2026
Unprompted review
Reply from Musician's Friend
David, glad to hear Ava was able to help turn around an issue and get you taken care of. Let us know if there is anything else we can help with! Thanks
Easy order process and checkout
Easy order process and checkout
Good price
16 January 2026
Unprompted review
Reply from Musician's Friend
Gary, thanks for the kind words!
Ava Bollinger is the bomb
Ava Bollinger is the bomb! She is so sweet and helpful. Guitar Center, however, needs improvement. I ordered a Line-6 HX and the Guitar Center the product was sourced from claimed it was new... it's NOT new. This is like the 3rd or 4th time they have erroneously/falsely claimed an item to be "new" while empirical evidence proves otherwise. I contacted Line-6 (Yamaha) directly, and their representative informed/confirmed that the specific Line-6 HX I received was in fact NOT NEW. These scenarios cost Musician's Friend time and money and could EASILY be avoided.
16 January 2026
Unprompted review
Reply from Musician's Friend
Damian, we're glad to hear Ava took care of you and was helpful. Please let us know if we can do anything else in the future! Thanks
THE BEST HELP YOU COULD GET
GREAT SALES PERSON ! ALLSOME CONVERSATION ! WILL ORDER AGAIN SOON !!!! THANKS.....
15 January 2026
Unprompted review
Reply from Musician's Friend
We love to hear it! Thanks for the review!
Awesome customer service and support!
Awesome customer service and support!
13 January 2026
Unprompted review
Reply from Musician's Friend
We love to hear it! Thanks for the review!
Who knows when my order will show up?
Order: MFW7062532298
You guys get 5 stars for the price and ease of ordering, and the email confirmation of the order.
But I placed this order on Saturday, and haven’t heard a word outside that email. No tracking, no “it’s on the way!”, not even “we got the order, and we’ll send tracking info”. Nothing.
13 January 2026
Unprompted review
Reply from Musician's Friend
Thank you for your review. We're sorry you didn't receive an email with the tracking info. I've emailed the address we have on file with the information. If you have any further questions or concerns please feel free to let us know.
Sam was 100% professional
Sam was 100% professional, and went out of his way to help me, and make my buying process pleasant and easy. I will be using Musicians friend in the future for my musical needs.
12 January 2026
Unprompted review
Reply from Musician's Friend
Thanks for letting us know that Sam is doing a great job! We love to hear it!
Guitar is supposedly in stock (at other…
Guitar is supposedly in stock (at other sites as well} And I still have to wait until Feb 2?
11 January 2026
Unprompted review
Reply from Musician's Friend
We're sorry to hear you're still waiting on your guitar to ship. Please email us at GearHeads@Musiciansfriend.com with your order info and we can get you a status update and get this addressed.
These are some Great people to do…
These are some Great people to do business with! I have been a satisfied customer for years. If anyone out there has a need, this is where you can get it fulfilled. Thank you for the business, Gary
11 January 2026
Unprompted review
Reply from Musician's Friend
Thanks for sticking with us!
the best inventory
the best inventory, great deals, love the rewards program...
11 January 2026
Unprompted review
Reply from Musician's Friend
Gotta love it! Thanks for the review!
This company is no good.
This company is no good.
Go to SweetWater or ZZounds.
I don’t even wanna get into what they did to me. And yup, they’re owned by Guitar Center and that company was involved as well.
A joint effort.
9 January 2026
Unprompted review
Reply from Musician's Friend
We're sorry to hear that you've had a negative experience with us. We would like to start a conversation with you and have this addressed. Please email us at GearHeads@musiciansfriend.com with a rundown of what happened and we can see what can be done to make this right.
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