MW Vehicle Contracts Reviews 

427
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and attentive, often going above and beyond to ensure a smooth process. The overall service is frequently described as excellent, efficient, and seamless, making the leasing experience easy from start to finish. Many people highlight the exceptional customer service, noting clear communication and quick responses throughout their interactions. Additionally, the delivery service is often commended for being excellent, prompt, and on time, with vehicles arriving as promised. However, some people mentioned experiencing specific issues after the initial leasing process, including concerns about the delivery method and challenges with aftercare for vehicle issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently highlighting great communication, responsiveness,... See more

Customer service

Users describe positive interactions with customer service, highlighting great service from start to finish... See more

Delivery service

Customers had positive experiences with delivery service, highlighting excellent communication and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought a ford transit custom dealing with Erica. She was brilliant all the way through and even when i got put into contact with other people of the company they were just as useful/helpful. The o... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with MW Vehicle Contract, done an application online and after that I was contacted by Jack when he explained everything to us. After we agreed on what truck to choose to suit p... See more

Company replied

Rated 5 out of 5 stars

Everything ran seamlessly from start to finish. MW Vehicle Contracts comfortably had the most competitive quote by quite a wide margin, we then had excellent communications throughout and two weeks la... See more

Company replied

Rated 5 out of 5 stars

Scarlett at MWVC was absolutely outstanding to work with. From the very first interaction, she was knowledgeable, approachable, and truly attentive to my needs. She took the time to answer every que... See more

Company replied


Company details

  1. #18 of 36 best companies in Leasing service
  2. #24 of 36 best companies in Car rental service
  3. #13 of 25 best companies in Car rental company
  4. #6 of 7 best companies in Van rental agency

Written by the company

Business, Fleet and Personal. We work with the UKs leading vehicle funders to offer you the best car, van and pick-up leasing deals available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

427 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(427)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought van from MW Vehicle and…

I bought van from MW Vehicle and unfortunately I was misleading by them. I asked them for the van and they confirm it's good as they did the service and delivered. They did but once it received, it was some cosmetic issues such as the wood inside and the where the keys all broke, I was advised that they will pay £100.00 towards fixing but they did not! Moreover and as they drives all the way it was more mileage and no much of fuel which lead to anti-pollution system issue 'DPF' issue I guess. As we bought it with warranty, I was advised to take it to one of their certified garages for diagnostic. Before I took it, I explain the issue to the warranty company and ai was advised to take it to Halfords, I paid £50.00 but Halfords did not realise this issue so I lost £50.00 and MW Vehicle did not help. Furthermore and per the warranty company, am not fit their terms and conditions as I do delivery for items and that is not covered so that is another mislead by MW Vehicle.

I spoke to Michael Christmas which he was trying to help and keep asking me to take it to other garage for another diagnostic but I did not as ai never get the £100.00 towards fixing the internal woods and the £50.00 for the diagnostic fees plus the warranty which not covering my type of business.

I will seek an advise from Trading Standards for the misleading and definitely won't recommend them although they been good before the purchasing.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, vehicle exactly as described :)
Would 100% recommend

17 March 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there. Thank you for the 5-star review, we appreciate your positive feedback!

Rated 5 out of 5 stars

Always a pleasure to deal with David…Best Lease Company going

Always a pleasure to deal with David Ince
Very polite and professional and goes that extra mile for you, I’ve Been with MW Vehicles for over 20 years and wouldn’t go anywhere else.

David Ince is a credit to MW Vehicles

21 March 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi Mr. R! Thank you for the continued support. If you're happy, then we're happy. We appreciate your feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

Use mw vehicles contracts

Use mw vehicles contracts
Good service, professional, friendly 👍

21 February 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi Barnes Carpentry Services, we agree! Thank you so much for the recommendation, we look forward to working with you again in the future!

Rated 5 out of 5 stars

I've used MW vehicles for over 10 years…

I've used MW vehicles for over 10 years and I really appreciate their hard work and knowledge. I've never had any problems from them and I recommend them to anyone that is looking for a new car.

14 February 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi Matthew. Thank you for your positive feedback and ongoing support, if you're happy then we're happy. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great service, great price, great car

Really happy with the service I received from MWVC. The communication was quick and effective and helped identify the best option for me without fuss. The deal I received was great and the process for ordering and receiving the car has been faultless. Would definitely use again,

13 February 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there. Thank you for your 5-star review, we appreciate the positive feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

Easy process

They helped me source a new company vehicle, the process was simple and I believe they gave me the best price. I since learned they do fleet insurance so I will be getting them to quote that to at renewal.

11 February 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi Sheila! Thank you for your positive feedback, we are happy we could help. Just let us know when you'd like to know more about our fleet insurance, looking forward to working with you again in the future.

Rated 5 out of 5 stars

Great Experience with Ollie from MWVC

I was put in touch with Ollie from MW Vehicle Contracts as I was looking for a new electric car to lease via the company. Ever since speaking to Ollie he has taken the time to understand my needs and wants, my budget, and the kind of car I was looking for. He has been extremely patient with my questions, easy to contact, and most importantly, knowledgeable enough to give appropriate guidance and advice where needed. I can't fault him and was very happy with the service received and the end result.

14 February 2025
Unprompted review
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there. Thank you kindly for your 5-star review, we appreciate the positive feedback and look forward to working with you again in the future!

Rated 1 out of 5 stars

We have had an awful experience

We have had an awful experience. We purchased a van in June 2024, the very first time we drove it there was a fault just have been visible by the delivery driver. We have now not had the van since September 2024. This has cost us financially and resulted in a lot of stress.
Formal complaint sent on 3rd December and no response, just multiple phone calls fobbing us off. This is still ongoing with no end in sight!

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service, everything ok, I recommend it. 5 star.

7 January 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi MF Properties! Thank you for the positive feedback, we're glad we could be of service!

Rated 5 out of 5 stars

Exceptional customer service.

From our recent experience I couldn't recommend this company more highly.
We dealt with Scarlet Godefroy and the customer service we received was exceptional and she actually went above and beyond.
Thank you for all the time and effort you put into helping us, it is really appreciated.

20 January 2025
Unprompted review
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi Jigsaw Properties Solutions! Thank you so much for your 5-star review, we appreciate it and look forward to working with you again in the future!

Rated 5 out of 5 stars

Ross and the team have been great!

Ross and the team have been great. They have sourced and financed 6 vehicles for me in 2024. Highly recommend MWVC.

20 December 2024
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Reply from MW Vehicle Contracts

Big thanks for your custom over the years Oliver. Its very much appreciated and we hope we can help out with any other requirements you have going forward. Thanks again.

Rated 3 out of 5 stars

Not all details explained

Not all details explained

6 December 2024
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Mr O'Neill We are sorry to hear that you weren't completely satisfied with your experience. A member of the team has attempted to contact you to see how we could have serviced your needs better.

Rated 5 out of 5 stars

Very easy to contact

Very easy to contact. A great service. Highly recommend. Any problem questions are queries they are very quick to respond and resolve. Definitely be dealing with them in the future.

25 November 2024
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi Nathan. Thank you for your positive feedback, we look forward to working with you again in the future!

Rated 5 out of 5 stars

Happy Carpenter

Got my new berlingo for excellent deal.
Can’t thank Scarlett enough.
Totally professional and always at the end of phone to answer any questions.
Can’t rate this company highly enough.

26 November 2024
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi Stuart! Thank you for your 5-star review, we look forward to working with you again!

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