I brought a ford transit custom dealing with Erica. She was brilliant all the way through and even when i got put into contact with other people of the company they were just as useful/helpful. The o... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Had a great experience with MW Vehicle Contract, done an application online and after that I was contacted by Jack when he explained everything to us. After we agreed on what truck to choose to suit p... See more
Company replied
Everything ran seamlessly from start to finish. MW Vehicle Contracts comfortably had the most competitive quote by quite a wide margin, we then had excellent communications throughout and two weeks la... See more
Company replied
Scarlett at MWVC was absolutely outstanding to work with. From the very first interaction, she was knowledgeable, approachable, and truly attentive to my needs. She took the time to answer every que... See more
Company replied
Company details
- #18 of 36 best companies in Leasing service
- #24 of 36 best companies in Car rental service
- #13 of 24 best companies in Car rental company
- #6 of 7 best companies in Van rental agency
Written by the company
Business, Fleet and Personal. We work with the UKs leading vehicle funders to offer you the best car, van and pick-up leasing deals available.
Contact info
Unit 24 Park Farm Business Park, LE7 9FN, Leicester, United Kingdom
- 0116 259 9548
- info@mwvc.co.uk
- www.mwvc.co.uk
4.7
Excellent
428 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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They did exactly what they said and…
They did exactly what they said and we’re very professional and polite
5 April 2024
Reply from MW Vehicle Contracts
Hi Nigel! Thank you for your positive feedback, we appreciate it!
Joe Spinks and his team are great…
Joe Spinks and his team are great people to work with and always get the deal done without stress
12 April 2024
Reply from MW Vehicle Contracts
Hi Gary! Thank you for your 5-star review, the team is always happy to help! We look forward to working with you again.
Made purchasing my new truck easy
Made purchasing my new truck easy. Scarlett was knowledgeable professional and honest. Would definitely buy from here again and recommend to others. Thank you
15 April 2024
Reply from MW Vehicle Contracts
Hi Steven! Thank you for your 5-star review, we look forward to working with you again in the future!
Scarlett and Joe were brilliant…
Scarlett and Joe were brilliant throughout. Scarlett was incredibly patient with my constant questions and helped me select the vehicle ideal to my requirements. And Joe helped me through all the stages of finance and vehicle delivery. Very professional, thanks so much MWVC.
2 April 2024
Reply from MW Vehicle Contracts
Good day, Andy. Thank you for your 5-star review. We are happy to help and look forward to working with you again in the future!
Useless company to deal with
I was told my van would be ready in November but I didn’t get the van until the following March. They never really had an answer to where my van actually was just kept telling me it was in the port for months. And then the day of delivery of the van i took the day off work to take the delivery but the women phoned me at around 3/4pm to tell me she had sent the delivery driver to the wrong address and it would then be delivered on the Monday so not only did I then loose two days money I had to also mess around customers. I did get told I would be compensated but nothing ever came of it.
4 March 2024
It was great working with MW Vehicle…
It was great working with MW Vehicle Contracts. It was my first time buying a higher purchase vehicle so I had a lot of questions and I was unsure at times. Rory was there every step of the way answering all my questions and reassuring me every step of the way.
The process was straightforward from my first day enquiry to the delivery of my vehicle it was seamless.
I highly recommend MVW Vehicle Contracts.
Thank you for everything Kieron Edwards
21 March 2024
Reply from MW Vehicle Contracts
Hi Kieran! Thank you for your positive review, we are so glad we could help and that you enjoyed the experience. We look forward to working with you again!
As always go that extra mile in order…
As always go that extra mile in order to help. Excellent communications
27 March 2024
Reply from MW Vehicle Contracts
Good day, thank you for your positive feedback. We look forward to working with you again in the future!
Vehicle was dirty and load liner was defective
Vehicle was dirty, the rear load liner was defective which took a week for them to come back and agree it needs replacing but now I have to go and get it replaced in my own time! This is a brand new vehicle, worst new vehicle experience I have ever had! Ford have refused to replace the load liner and repaired it which was defective again a few days later. After many back and forth's with Ford they have now agreed to replace the load liner which can take up to 6 months due to shortage in parts! The car should not have been delivered to me in this state! I would never use this company again.
14 March 2024
Reply from MW Vehicle Contracts
Thank you for your initial feedback. Whilst MW Vehicle Contracts Ltd must place full trust in the supplying dealerships for the preparation and delivery of vehicles, we are always on hand to assist any customer who is dissatisfied with their vehicle or the service provided by their supplier. As I understand it, this matter is yet to be concluded so I would welcome you to contact us to discuss what you feel is a reasonable conclusion to this matter.
Top service!
Great service from start to finish now I’ve got my new van! Jody, Cullompton
12 March 2024
Reply from MW Vehicle Contracts
Hi Jody! Thank you for the positive feedback, we look forward to working with you again in the future. Happy driving!
It was very good and will definitely…thank you
It was very good and will definitely buy again.
12 March 2024
Reply from MW Vehicle Contracts
Hi Jeff! Thank you for the positive feedback, we look forward to working with you again!
Patience is a vertu as is professionalism
Special thanks to Jack who worked tirelessly to get me the deal that was tailored for me. Much to-ing and fro-ing occurred and he stayed very professional and patient.
I now drive the truck i wanted at an acceptable price. I will be a returning customer.
5 March 2024
Reply from MW Vehicle Contracts
Hi Mr. D! Thank you for your review, we appreciate your positive feedback and look forward to working with you again in the future.
Reply from MW Vehicle Contracts
Hi Royston. Thank you for your positive feedback, we look forward to working with you again in the future!
Professional service
1 March 2024
Reply from MW Vehicle Contracts
Hi Tony and Julie B! Thank you for your positive review!
Great company to deal with
Dealing with MWVC has been straight forward from start to finish. Everyone I've spoken to has been friendly, courteous, and informative, from choosing a new vehicle to sorting out the paperwork and getting my car delivered. This is my second car I'm leasing through them and I highly recommend them.
27 February 2024
Reply from MW Vehicle Contracts
Hi Silva. Thank you for your 5-star review, we appreciate your positive feedback and look forward to working with you again in the future!
Great sales team and sorted out the…
Great sales team and sorted out the finance and order no problems, really helpful and knowledgeable. Delivery was fine although delayed a couple of times which was understandable. Unfortunately the vehicle arrived with no spare key and it was promised a week later but that never happened so I don’t have a spare key now. The delivery chap told me it had been lost during transport. No contact from MWVC since the delivery to check it was all ok and to advice on the missing key. I think it’s fair to expect the vehicle to be delivered complete and a company to quickly rectify the problem but that hasn’t happened on this occasion which is very disappointing.
1 February 2024
Reply from MW Vehicle Contracts
Thank you for your comments, your feedback is valuable to the constant improvement we strive for.
We are sorry to learn that our supplier’s oversight had effected your experience with us, this is not what we expect from the suppliers. I understand that our Customer Relations department were able to source the spare key from the supplier which has been returned to you..
As the broker, it is difficult for us to prevent our suppliers from making the occasional error, however, you can trust that we are always ready and willing to assist where possible.
Reply from MW Vehicle Contracts
Hi Entel! Thank you for your positive feedback!
Our account manager ollie was brilliant…
Our account manager ollie was brilliant as was kaisey with the finance both brilliant will be using again shortly for another new vehicle
13 February 2024
Reply from MW Vehicle Contracts
Hi there! Thank you for your 5-star review, we look forward to working with you again in the future!
Great from start to finish
Great from start to finish, couldn’t do more to help. Really good service and would definitely use again 👍
29 January 2024
Reply from MW Vehicle Contracts
Hi there! Thank you for your positive feedback,we look forward to working with you again in the future.
The team were very informative and easy…
The team were very informative and easy to talk to. They took care of everything with minimal fuss.
Highly recommended!
22 January 2024
Reply from MW Vehicle Contracts
Hi Tom! Thank you for your feedback, we appreciate it and look forward to working with you again in the future!
Reply from MW Vehicle Contracts
Hi Chris! Thank you for your positive feedback, we look forward to working with you again.
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