my-picture.co.uk Reviews 

Really pleased with my canvas print. Colours are so vibrant. Couldn’t be beaten on price that didn’t compromise on the quality. Highly recommended.

Do not order from this company. I ordered a canvas print as a gift for a friend. Two week later it still has not arrived. When you contact customer service you are fobbed off and told your order is in transit and they can't help. Delivery date is the responsibility of yodel.

Absolutely disgusting service, my order still has not bern dispatched or made, you cannot get thru to anyone on the phone, answer and dont say anything. Everything is AI generated- on the contact us anytime and email- so no idea when I will get my products, will be reporting it to my bank as fraud and request my money back. You should be able to talk or communicate with a human being when there are issues on your order!!

Order number UKA39906078958- I await a useless AI response

As expected- no response on my order, was told on the phone at 13.20 by 'Victoria' that i would have a human reply to me with a response to why ive not received my order, a complaint in requested to raise but clearly haven't bothered, was told she could do nothing - not sure the point of her job is if thats the case and said id get an email by 6pm - again i have not got- DO NOT BUY FROM THIS COMPANY!!!!

Dont waste your money!
Ordered on the 26th July (Late Satutday Night) and finally received order on Thursday 13th August!
As with many other reviews cannot speak to anyone.
Order actually comes from Germany so not a UK company!
Cannot understand their concept of working days, production started on Monday so day 1 is Tuesday?!? What is Monday then, a non countable day!!
Total waste of time, item was very late for Birthday present.
Wouldnt recommend anyone to waste 1p on such a rubbish company!
Ah yes and the usual "we are busier than usual" crap excuse given, clearly far too busy to update the websites timings or to put a note on to explain there are delays so people arent left waiting for gifts to be made and delivered!

Easy to set up my picture & agree framing. Was kept informed of progress & dispatch. Courier also sent updates & delivered on time. Very pleased.

My first order, which was for a picture for a special anniversary, arrived with a broken frame. As it could not be replaced in time for the anniversary I requested a refund. A refund was refused on basis that they said they reserve right to try twice to get things right! Instead they sent me a voucher code to buy another picture. But that voucher code does not work with their website functionality and my many emails to the company seeking to have this resolved have been handled extremely poorly. So it is currently the case that I have paid over £40 for a broken product and have not been given any form of refund or compensation. In the case of the second product I have subsequently bought from them (using more of my own money as the voucher is still not working) My Picture have failed to transfer the full delivery address to the parcel and hence the parcel - which was to be a wedding gift - is now stuck at the courier's warehouse and has not been delivered after two weeks. Again my any communications with the company (all online, there is no option to speak to anyone) to try and have this situation resolved have been handled awfully, devoid of care, concern or proactivity. Everyone makes mistakes sometimes - but this is three shambolic examples of customer service in succession over about a one month period. I have sent a total of around £75 and I still haven't received either of my purchases as ordered. I would recommend you save your own time and energy and put your business elsewhere.

UPDATE - 24th August
My Picture responded publicly to my review above shortly after I posted it, apologising and stating they would look into the matter and email me with comments. Five days has now passed and despite that assurance My Picture has not emailed me with further comments on my review and I have not received any indication that they have or are investigating the issues. In fact in terms of the parcel that they wrongly addressed and that has been paid for but still is undelivered after almost three weeks, the courier is now saying that My Picture has cancelled delivery. So as things stand I have paid over £80 for one broken picture and one undelivered picture. I am therefore updating my review because the company's public response sought to give the impression they were taking these issues seriously and would be taking action to resolve the issues, when in fact they have not done this at all.

Images haven't arrived when they were ordered weeks ago. Tracking just says delayed but no update on when it will be delivered. Can't speak to a person at the company, just an unhelpful AI chat.

Bought a couple canvas prints on separate occasions, the canvas themselves are good for the price but they take a long time to dispatch the item to the delivery service which really lets the company down. I paid £6 for delivery this time and I’ve been waiting a week for dispatch!!

The image I requested was absolutely fine. No issues. The picture was taken by my 6 year old grandson so I requested that a card with my message of encouragement accompany his work. I did not receive a printed card with the message. What did receive was a cheap Christmas card, blank inside. It's August! I binned it in my disappointment. Now the company want proof. They know what they sent. I wont use this Company again.

Quality good, Company very reliable have ordered several pictures on canvas, very pleased

Second order and just as happy as I was with the first one. I'm planning on doing some more soon

Fantastic quality from a picture highly reccomend

Lovely quality, price and delivery sevice delighted thank you.

A very easy process to upload my picture and create a memorable canvas print which is of a very high quality. The website is easy to navigate and the delivery process is swift and efficient. A very positive experience.

Hate to give this a 2, had it not been for their choice of courier and delays in finding out what has happened to a canvas bought for a relative due to the loss of her pet. It appears the courier thinks it’s acceptable to leave a parcel outside of a block of multiple occupancies rather than knock on the door.
Serious lack of understanding on the importance of said print.

Update, 19/8 after reviewing My Pictures response and promises of contact nothing has been made. Quick to defend themselves online but won’t deal with the customer who has been robbed. Even though they hold all the proof

Excellent service Canvases were perfect, quick service

Avoid Avoid Avoid. So where to begin… the website is easy to navigate and cheaper compared to others. That’s where the positives end. However customer experience is really poor. My print is over a week late with no acknowledgment or understand as to where it is! (it’s a birthday gift but unlikely to now arrive on time) They use an AI chat bot (who doesn’t these days) and it was of no use in my instance, I then resorted to their email and have had no response and tried to call and was on hold for over 30 mins only to be hung up on via an automated voice. So they have my money and I have no way of complaining further to either get my money back or the print that I am waiting on. So I would avoid avoid avoid.

Good quality product at a good price

I am still waiting for my 2 items, it's been 2 weeks, I so upset, told me be here so I could put them up on walls, for my grandkids bedroom, never order from these rubbish people. People ? if you can get one ,always a AI BOT who is not helpful at all .
I will tomorrow morning phone my bank and get a return on my money, as they have broken contract on delivery. Remember do not order from MYPICTURE EVER.

Lovely canvas Picture, but not wrapped correctly so white showing on front and picture showing on side the opposite side. Complained and told this is perfectly normal. This was an expensive purchase - they are not responding to my emails. Very disappointed