My Rental Homes Reviews 

187
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The persons responsible for the property were quick to respond. They were helpful in explaining issues and they made sure we were fully informed about the property and the local when we arrived.

Rated 4 out of 5 stars

The villa was nice but not well equipped. No extra garbage bags, not enough toilet paper, no paper towels, and no cleaning supplies. We had to purchase all these things. Seems like they could prepar... See more

Company replied

Rated 4 out of 5 stars

Our apartment was spacious, clean and well equipped. Nunzio, Davide and their staff were helpful with touring suggestions, scheduling drivers and generally responsive to our questions and concerns bef... See more

Rated 5 out of 5 stars

Our stay at Casa Mariavittoria wa a highlight of our recent trip to Italy. The villa was extremely well maintained and had everything we need for our 5 day trip to the Sorrento area. The views fro... See more

Company details

  1. Holiday home letting agency
  2. Holiday Apartment Rental
  3. Holiday Home
  4. Holiday Flat
  5. Vacation rental

About My Rental Homes

Written by the company

My Rental Homes by Rentals in Italy is a travel agency specialized in holiday homes and luxury villas in various locations in the Mediterranean and its surroundings.

Find the perfect holiday home in the various destinations we manage:

Holiday homes and villas in Italy

Holiday rentals in Balearic Islands

Holiday villas in Greece

Holiday homes in Morocco

If you want to go on holiday even in winter take a look at our selection of

Luxury ski chalets in Austria

Luxury ski chalets in France

Luxury ski chalets in Switzerland

All properties are carefully inspected and selected by experienced staff that chooses only the ones with the best value for money.

Be in Italy, Greece, Spain, or Israel, directly on the sea or in the hinterland; or on the slopes of the most prestigious mountains in France, Switzerland, and Austria, where the charm of the snow will literally dazzle you. 

Are you looking for total relaxation, the privacy of a hidden garden, the quiet of a historic village?

Or the pulse of a lively town, the most frenetic nightlife, the vintage atmosphere of a small town?

Do you want to walk in nature, marvel at new views, discover history, art, and culture, or experience a food and wine experience?

Do it from one of our luxury rental residences.

Book a stress-free holiday and ask us for a customized cancellation policy


Contact info

4.1

Great

TrustScore 4 out of 5

187 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(187)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The persons responsible for the…

The persons responsible for the property were quick to respond. They were helpful in explaining issues and they made sure we were fully informed about the property and the local when we arrived.

5 January 2024
Rated 5 out of 5 stars

Great rental experience and would recommend

I had a very pleasant and seamless experience renting from my-rental-homes.com. They were very responsive in helping me find a great house on Lake Como for a family gathering i was hosting and very responsive to all my questions. Payment was easy and secure to make. The rental experience itself was great - house was just as I had expected. When some issues came up during the stay, the host was very friendly and proactive in helping me and made sure I had a pleasant stay. Highly recommend and would rent from here again.

5 November 2023
Rated 2 out of 5 stars

Thank goodness for the garden

The grounds of the villa are well maintained, pretty and spacious and the pool is a decent size, but unheated. The outdoor eating and sitting area is pleasant but indoors is cramped with several issues needing addressed, such as: downstairs shower was almost unusable - the door kept coming off its hinges (dangerous) and the shower head wasn’t securely attached to the hose, so whenever the water was on it sprayed out of the top.
The coffee machine was broken - when used it leaked water over the worktops. We had to fix and clean this before use. The cafetière was covered in mould, and unusable and several other kitchenware items were mouldy and grubby. We cleaned everything before use as it just all felt a bit unclean and past its best. Not what you want to do or feel while on holiday. The upstairs bedrooms are really cramped with sloped ceilings, which made them feel oppressive and were too small for adults. The living area is too small for 6 people and there’s not enough seating for all. The 2-seater sofa looked grubby and the only other seat was a wooden rocking chair. The area feels grim; the surrounding properties have lots of loud (constantly barking) dogs and high gates, walls topped with broken glass - security measures which were a little alarming - not a holiday vibe! The neighbourhood cats were a constant fixture when eating outside - and not only mooched for food but attempted to get inside. The walk to the beach is equally grim and my family (including 2 young children) were flashed at whilst walking past one property, which was a shock not to mention intimidating. A really disappointing experience.

20 October 2023
My Rental Homes logo

Reply from My Rental Homes

Dear Catriona,

I hope this email finds you well.

I’m writing in regard to the review you wrote about Villa Virna.

Before giving the responses to the points listed by you, I would like to ask you why you haven’t ever contacted the owner during your stay to highlight various problems you experienced, but you listed all these supposed issues only after departure.
For sure the owner would have helped as she has always done in the past.

Now, the property you stayed at has had several weeks of occupancy this season. All the guests who have spent their holidays in this villa have always been happy with both the Villa and the owner: who has always been very helpful and prompt in managing the guests' needs. In fact, it has always received great reviews.

Returning to the reason for this email, after a call with the owner, we will respond to the review below:

1) The pool is well written in the technical sheet that it is not heated

2) The owner, during cleaning, had checked the shower you mention and had not found any leakage problems. If you had let her know about the problems that had arisen, she would have made herself available and called a plumber.

3) As far as we’ve been told, the coffee machine was working at your arrival: the owner had shown you how to use it, preparing coffees with the machine in question. As already mentioned previously, you could still have communicated any problems with the owner, she would certainly have resolved them.

4) As for the room on the upper floor, the photos show well what the roof is like. The house is as shown in the photos. We don't understand complaining about something that is clearly visible in the photos.

5) There is no mold in the house. You wrote about mold in kitchen utensils, to indicate they’re not clean and they’re old. When asking the owner, she doesn't understand which kitchen utensils you are referring to, but she always checks the kitchen utensils. Here too, why not communicate with her? She certainly would definitely have acted about it.

6) The owner assured us that the chair had been cleaned and the sofa had been checked during cleaning.

7) As for the final part of the review, regarding the surrounding area, the owner cannot be responsible for the conditions of the areas outside the Villa. Neither for the actions of the cats (which are not hers), nor for what you suffered during your walk towards the sea.

Therefore, from a statistical point of view, given the number of guests who stayed in the structure, we believe that some carelessness was possible, but we cannot penalize either the structure or the owner, given the good work done so far. We will certainly further voice this complaint with the owner and in any case, we will carry out an inspection of the structure.


Best regards,
Guido

Rated 5 out of 5 stars

Villa in Positano Italy- La Sponda

Process of renting our villa La Sponda at Palazzo Margerita in Positano Italy. was easy, especially considering we are booking in another country. Our villa was exactly as pictured, and amenities stated. Fabulous vacation. Would recommend again. Fantastic location and views were amazing! Property Manager Mauro was outstanding. Took care of every need was always accessible.

1 October 2023
Rated 5 out of 5 stars

Awesome Trip!

Arrangements for arrival and assistance with check-in was excellent. Giuseppe was helpful with arranging restaurant reservations and with local recommendations. Very happy with our stay!

6 October 2023
Rated 5 out of 5 stars

Great stay at Casa Mariavittoria

Our stay at Casa Mariavittoria wa a highlight of our recent trip to Italy. The villa was extremely well maintained and had everything we need for our 5 day trip to the Sorrento area. The views from the balcony were breathtaking and pictures don’t do it justice.

Max was an incredible host. He went out of his way to help us arrange transportation and excursions.

2 October 2023
Rated 4 out of 5 stars

Our apartment was spacious, clean and well equipped

Our apartment was spacious, clean and well equipped. Nunzio, Davide and their staff were helpful with touring suggestions, scheduling drivers and generally responsive to our questions and concerns before and during our stay. The beds were a little hard for our taste, but most people would like them.

5 October 2023
Rated 4 out of 5 stars

Very nice

Beautiful place, great location and helpful staff. However sun loungers could do with a deep clean and more towels would have been great.

22 September 2023
Rated 5 out of 5 stars

I had a great experience booking through My Rental Homes

Massimiliano was very responsive and answered all my questions within 24 hours. It can be daunting when organizing a vacation home overseas, but I can confirm going through My Rental Homes was easy and because of the quick responses I did feel confident about my booking.

17 September 2023
Rated 5 out of 5 stars

Great place to stay

Great place to stay! The house was very clean with spectacular views. The team was also very attentive with any questions or requests we had

20 September 2023
Rated 3 out of 5 stars

Not a Villa - a large apartment

Firstly and most importantly this property is NOT a villa. It’s a large apartment with adjoining properties both to the side and above. Also parking is not on site but on street, although always found space. The listing on booking.com must be amended.
The walls are very thin so we could hear every word of conversations in rooms adjoining our bedrooms. Overlooked when sitting at back of terrace.
Positives: bedrooms large and well appointed, beds comfortable, beautiful large terrace with stunning views out to sea of Ischia ahead and Capri to the side. Plenty of seating outside. Lovely bottle of melon liqueur on arrival. Downstairs annexe cosy and comfortable. Few snagging matters quickly dealt with.
Negatives: washing machine outside (in a covered area but not the best place). Why not in the main bathroom. Barbecue at front of house behind bins. Why isn’t this on the terrace? No Wi-Fi in bedroom areas and patchy in living area. Area around swimming pool had overgrown grass. Couldn’t get tv to work so a good thing that we spent a lot of time out. Wet room is too small to avoid towels and clothes getting wet when showering. Finally, when renting out a property every single surface must be cleaned. When we sent a photo of obvious grease around the cooker we were told this was a stain that couldn’t be removed. Also other surfaces which aren’t generally looked at weren’t clean. I imagine you are charging the home owner a substantial fee so please ensure it is earned. I’ve worked in property rentals for many years so know what to look for

15 September 2023
Rated 5 out of 5 stars

My Rental Home team was very helpful during our stay 24/7

Marina del Cantone, Campania, Italy
Comfortable and quiet place in the heart of the Amalfi Coast. Enjoy the serenity and the breathtaking landscape of this beautiful venue.
Gorgeous views, immaculate home. The terrace of the house is absolutely stunning. You can lay on those lounge beds and gaze at the view all day. The hosts were extremely helpful.

Guido gave us a personal welcome, helped us check in and understand how to use the home and all its features. Nerano ended up being a great location for us.
The view from the home patio as well as the pool are first rate! Every amenity was explained. Guido took care of all the details for us and was so welcoming & friendly! Gorgeous home and unforgettable place!

19 August 2023
Unprompted review

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