MyBedFrames Reviews 

293
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional sturdiness and beauty of the furniture pieces, noting that all ordered items arrive promptly and completely without any hassle. Buyers also warmly appreciate the incredibly knowledgeable support team and the remarkably smooth, straightforward ordering process from beginning to end. Some reviewers were not happy with order accuracy, occasionally experiencing specific issues such as missing small hardware components or receiving incorrect product colors. Despite these occasional fulfillment mistakes, shoppers consistently remain very satisfied with the fantastic overall value and exceptionally high quality provided by the business.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, attractive... See more

Delivery service

Consumers find delivery service to be efficient and professional, often praising speedy arrivals and helpful... See more

Quality

Clients share positive opinions on quality, frequently describing the furniture as strong, attractive,... See more

Order

People report positive experiences with order, highlighting a seamless process from start to finish.... See more

Service

Customers expressed great satisfaction with the service, highlighting valuable phone advice, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service all the way. I spoke with Louie regarding the order and he was so helpful, knowledgeable and understanding. Delivery was speedy and communication good.Bed base is great,... See more

Company replied

Rated 5 out of 5 stars

I was MORE than pleased with the bed,it is very well made, it was straightforward to buy ( I wouldn't normally buy furniture on line) but I'm more than pleased I did. Strong, attractive, comfortable .... See more

Company replied

Rated 5 out of 5 stars

Ordered a divan bed from My Bed Frames we were notified straight away it was 10 days delivery. The divan turned up exactly on time and the delivery driver was very kind and helpful. Unfortunately it... See more

Company replied

Rated 5 out of 5 stars

Very pleased with our bed purchase. Communication re delivery was excellent and we received it without any hassles. The bed is lovely, and was a great price. We dod have a query about something and t... See more

Company replied


Company details

  1. Bed shop

Written by the company

We offer a huge selection of cheap bed frames, bedsteads, divan bases, mattresses and sofa bed mattresses, saving you up to 60% off the RRPs of many of the products in our range.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(293)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found MyBedFrames after a google…

I found MyBedFrames after a google search for a bed frame I liked. It was cheaper than I had been quoted so was a little apprehensive of the quality. I was very pleased when it was delivered promptly and once opened the quality was great. Easy to put together and aesthetically pleasing. Really happy with my purchase and happy to recommend these guys.

6 May 2024
Unprompted review
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Reply from MyBedFrames

Many thanks for the lovely review and 5 stars, glad everything was to your satisfaction. Enjoy your bedframe!

Rated 5 out of 5 stars

Quality fast and efficient

Website easy to order bed online. Delivery communication was excellent and received delivery on time.

20 May 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Many thanks for the lovely review, glad you found everything you needed and were happy with how the delivery was processed!

Rated 5 out of 5 stars

Very good sturdy bed

Very good sturdy bed. I bought over 10 beds for rental properties.

2 April 2024
Unprompted review
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Reply from MyBedFrames

Thank you for your review we are pleased you find the bed very sturdy and thank you for your business.

Rated 5 out of 5 stars

Good value for money

First of all I was attracted by the good value beds and mattresses compared to other suppliers. These days buying blind online is always a risk but the response to my order was prompt. The mattress arrived first and I was very pleased with how comfortable and thick it looked. The bed frame arrived a few days later but again I was very impressed with the quality. Both delivery drivers were courteous and helpful in placing the goods where asked. Overall I can honestly recommend MyBedFrames for excellent value for money.

24 May 2024
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found your purchase to be excellent value for money.

Rated 5 out of 5 stars

Good quality, great price

The bed seemed a little flimsy when I unpacked it but once put together is was very stable. Good quality and great price. Deliver was seemless. Thanks, would definitely shop with you again.

8 April 2024
Unprompted review
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Reply from MyBedFrames

Thankyou so much for the review, great news about the delivery as well as the product being as sturdy as needed. hope to speak to you again.

Rated 5 out of 5 stars

Really fab customer service

Ordered the Tulip Headboard and Ottoman Storage Side Lift Divan Bed Base. Really fab customer service from Nadia, super quick responses to emails and phone calls, and kept us in the loop every second of the way. Oh, and super comfy bed!

5 June 2024
Unprompted review
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Reply from MyBedFrames

thankyou for such a lovely review, great to see you are happy with our team and of course, the bed itself!!

Rated 4 out of 5 stars

I gave 4 stars as the bed frame we had…

I gave 4 stars as the bed frame we had was over a year old so not under guarantee when it broke. I gave 4 stars as it was easy to contact them and they advised I could buy the part we needed to repair the bed. We did this and it was ordered and sent super quick and they were really helpful and we now have the bed frame back working and not had to buy a new one. I am not sure if it was the fault in the frame or user error. Because it had not happened with the other bed and they are good quality bed frames.

15 May 2024
Unprompted review
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Reply from MyBedFrames

Many thanks for the review, we appreciate these things happen and glad to see we were able to help you fix your bedframe!

Rated 5 out of 5 stars

Miami Metal Bed Frame

I purchased the Miami Metal Bed Frame in black, the price was great and the delivery was prompt. The bed frame was easy to set up and it looks great. I’m very happy with the bed and the customer service was excellent.

1 May 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Thank you for your review and we are so happy you found the product and price great.

Rated 5 out of 5 stars

Phoenix wooden ottoman

Ordered a phoenix wooden ottoman from this website and I am really pleased with the quality of the product. It was really easy to order and received my order promptly, the delivery guys were great and put it where I required it.
I had to get in touch with the company to find out if my text for confirmation of delivery had been received as I hadn’t heard anything else back from them once I had sent my text back to them, this was confirmed to me that it was going ahead and didn’t have to wait on hold for long. Great service overall :)

19 April 2024
Unprompted review
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Reply from MyBedFrames

Thank you for your review and we are pleased that you found the service great overall and the bedframe great quality.

Rated 5 out of 5 stars

Good mattress

Good mattress, prompt delivery, fitted well

17 May 2024
Unprompted review
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Reply from MyBedFrames

Thank you for your review and we are pleased that you found the mattress good.

Rated 5 out of 5 stars

Metal bed

Brilliant customer service very good prices excellent quality would definitely recommend this company

16 May 2024
Unprompted review
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Reply from MyBedFrames

Many thanks for the lovely review and the 5 stars, great to hear you were happy with all aspects of the ordering process, hope you continue to enjoy your bedframe

Rated 5 out of 5 stars

Fantastic company to deal with.

Fantastic experience from start to finish, sales were a pleasure to deal with and delivery was extremely quick and smooth. Great quality bed frame that is built to last.

Will definitely use again for future frames.

3 April 2024
Unprompted review
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Reply from MyBedFrames

Many thanks for the great review, so glad you were happy with all aspects of the ordering process!

Rated 5 out of 5 stars

Divan Bed Base On Wooden Legs

We ordered a Divan Bed Base On Wooden Legs to dress a flat for sale and were impressed with the simple, elegant design, good price and quick delivery time. Would definitely order again.

2 April 2024
Unprompted review
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Reply from MyBedFrames

Many thanks for the great review, hope to speak to you again in the future and thanks again for the order.

Rated 5 out of 5 stars

Divan Bed Base & Ellie Headboard…

From purchase through confirmation and delivery updates, to the delivery itself, I received excellent service, for the Ellie Headboard and Divan Bed Base that I ordered. I have mobility problems, and this bed was just the right height for me to use, & not too high for a 5ft 4" me! It is nice to find a company that still believes in first class care for their customers. Five stars.

26 April 2024
Unprompted review
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Reply from MyBedFrames

Thankyou so much for the lovely review and so nice to hear how happy you are with not only the products but the staff as well, hope you continue to enjoy your product and thanks again for the order.

Rated 5 out of 5 stars

Bedframe purchased for my son

Bedframe purchased for my son, and we were happy to receive it quick time, as he had broken his previous bed.
From ordering to delivery was quite quick, and the quality of the frame we received was to a high standard. I would not hesitate to but again from this company, and I have already recommended to other family members. Thumbs up from us 👍👍

8 April 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

thank you so much for the lovely review, so nice to see you were happy with all aspects of the ordering process and hope you continue to enjoy the product.

Rated 5 out of 5 stars

Outstanding Customer Service

I have just taken delivery of a 5ft divan base and headboard. Customer service from Kizzie has been outstanding. The headboard was only available through the sister company HCB, however Kizzie dealt with that and the bed base together which made a seamless purchase experience and ensured the material match. I would definitely recommend this company. Delivery was fast through HCBs own transport and the driver deserves praise too. Items look solid and durable and have a 10 year guarantee.

19 April 2024
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

many thanks for your review and thankyou for the praise on our colleague as well on the delivery driver and of course the quality of the goods! Glad the speed of delivery impressed you and hope you enjoy your purchase.

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