DISHONEST AND BAD CUSTOMER HANDLING. I went here with my GF to check out a pair of shoes and the lady here was very nice at first and she helped me find my size and even gave me a pair of sock... See more
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See what reviewers are saying
Crockett & Jones Coniston boots arrived in Canada very quickly by courier with excellent online tracking , were as described on website and in good condition,right size etc. They were nicely packed, i... See more
The shopping experience has been great, probably because I found the Alexander Mcqueen shoes that I was really looking for but on the other hand my payment app didn't work at first and Ina from the... See more
I am very impressed buying from Budapester, the package arrived very fast via DHL, no need paid extra tax becouse already include. The product is highly branded. Very recommended seller
Company details
Written by the company
Mittlerweile zählt MyBudapester.com zu den weltweit führenden Adressen für Schuhe, Taschen und Lederaccessoires der begehrtesten Designer. Seit seiner Eröffnung konnte MyBudapester.com einen treuen Kundenstamm für sich gewinnen, der von Liebhabern luxuriöser Klassiker bis hin zu jungen Trendsettern reicht. Unser Onlineshop MyBudapester.com ist geboren und bietet das Beste von über 120 internationalen Top-Designern - und das rund um die Uhr - weltweit. Die Verwendung der neusten Technologien im E-Commerce haben MyBudapester.com rasant zu einem der führenden Retailer für Luxusgüter im Internet gemacht. Seit dem 01. Juni 2024 gehört MYBUDAPESTER zum Berliner Premium Schuhunternehmen SHOEPASSION Durch den Zusammenschluss ergeben sich viele Vorteile für Sie als Kunde: - Erweiterung des Sortiments um hochwertige und handgefertigte Schuhe, Taschen und Accessoires - Verbesserte Benutzererfahrung durch kontinuierliche Optimierung des Shops - Erstklassiger Kundenservice durch die gebündelte Expertise von MYBUDAPESTER und SHOEPASSION - Exklusive Angebote und Sonderaktionen
Contact info
Wolfener Straße 32-34, 12681, Berlin, Germany
- +49 (0)30 609 83 70 12
- kontakt@mybudapester.com
- www.mybudapester.com
4.0
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service
Great service, quick delivery, all wrapped up nicely. Super happy!
9 October 2020
Unprompted review
Reply from MyBudapester.com
Dear Katharina,
thank you very much for your positive review, it is much appreciated!
Until next time!
Yours sincerely,
MyBudapester
Ordered sneakers
Ordered sneakers, arrived, great. Sneakers were too large, so had to send them back. Sending back went smoothly, except MyBudapester didn't inform me they'd received them, why? I sent a contact note, asking if they'd received them and when can I get a refund. Yes, they'd received them.. (Well why didn't you tell me?!) and my refund would be between 10-14 days?! Why does it take this long to get a refund? Farfetch refunded within a couple of days for exactly the same issue. Anyway, so I didn't receive the refund in the time promised. So, I contact again, when will I get this refund? And was told, I was going to be referred AGAIN, back to their refund dept. Entirely unsatisfactory. The communication from MyBudapester has been abysmal. They don't keep you informed on returns, don't keep you informed on refunds and to top it off, they don't refund at all within the 10-14 days promised.
I would be very wary about ordering from this company, I personally will not be using them again.
Yes, I was informed that it had been refunded by email, after I wrote this. The feedback stands, because the standards of communication and the fact there is an entirely unnecessary wait of 10-14 days for refund are still part of the 'customer service'.
I contacted MyBudapester earlier today and was told that my refund would be passed to the refunds dept. No mention of the imminence of the refund. Again, a failure in communication. For all I knew, I was waiting for another 10-14 days.
I am very pleased I've finally been refunded, but changes are necessary in MyBudapest after sales care before I change or delete this feedback.
6 October 2020
Unprompted review
Reply from MyBudapester.com
Dear Dennis,
thank you for your honest feedback.
We kindly inform you that we have refunded the purchased amount.
Please be assured that we completely understand your frustration.
Returns are usually processed within the time frame indicated in our terms and conditions. We will discuss internally why your order has not met this criteria.
Again, we sincerely apologize for the issues that have arisen regarding the refund.
If you have further questions, please don't hesitate to contact us at any time.
Yours sincerely,
MyBudapester
Great!
The process went great, got my package on time, even a day earlier than what it was supposed to. The product was in excellent condition. I had to return because my item was too large, but I will be purchasing again.
6 October 2020
Unprompted review
Reply from MyBudapester.com
Dear Whitney,
it's a pleasure reading your kind review - thank you very much!
We are sorry that the shoes didn't fit this time, but we hope you'll find a great alternative in our shop! Please contact our customer service in order to arrange for a pickup.
Yours sincerely,
MyBudapester
I payed for my order and express…
I payed for my order and express delivery last Thursday - no confirmation till now! Nobody picks up the phone! Hello?
Frustrated...
P.S received the parcel today 06.10, but anyway it's not 1-2 days of express delivery! I'm happy to upgrade my review regarding current situation.
best regards,
3 October 2020
Unprompted review
Reply from MyBudapester.com
Dear Tatiana,
we very much regret your negative feedback.
Please keep in mind that Saturday, October 3, was a public holiday in Germany.
We kindly inform you that your order has been picked up in our warehouse by DHL Express today and will reach you shortly. We have already sent you a shipping confirmation, including the tracking number.
If you have further questions, please don't hesitate to contact us at any time.
Kind regards,
MyBudapester
Delighted with the service from this…
Delighted with the service from this company. Bought trainers at a brilliant price and were shipped to the u.k in very good time!
28 September 2020
Unprompted review
Reply from MyBudapester.com
Dear Roddy,
thank you very much for your great review!
We are happy you like your new trainers!
Visit us soon again!
Yours sincerely,
MyBudapester
Great website to purchase from My Budapester
Great website to purchase from. Sneakers arrived in Australia very quickly and beautifully packaged. Thank you very much, will definitely purchased again and very soon. 😀
22 September 2020
Unprompted review
Reply from MyBudapester.com
Dear Liz,
it's a pleasure to welcome you among our customers!
We very much appreciate your kind feedback!
Enjoy your new sneakers!
Yours sincerely,
MyBudapester
Great service and attentive packaging
Great service and attentive packaging. I am also very pleased with the shoes I ordered. I would gladly order again and recommend to others.
Recommendation for improvement: it would be great to receive an order confirmation email immediately. That is the online shopping standard. The delay made me think for a moment that I had been scammed and would never see my money again.
19 September 2020
Unprompted review
Reply from MyBudapester.com
Dear Heli,
thank you very much for your kind review.
We have already forwarded your feedback to the appropriate department to determine the reason for the order confirmation not being received immediately.
Enjoy your new shoes!
Yours sincerely,
MyBudapester
amazing experience
amazing experience. Fast shipping and return.
All professional. Packaging was like a gift and I'm very happy to receive it again.
18 September 2020
Unprompted review
Reply from MyBudapester.com
Dear Seung hyo Kim,
we very much appreciate your positive review!
It's great to hear that you enjoyed shopping with us!
Until next time!
Yours sincerely,
MyBudapester
Wonderful experience!
Beautiful packaging! Super fast delivery, great product and quality. Customer service is very responsive and quick! Very, very impressed! Thank you!!
14 September 2020
Unprompted review
Reply from MyBudapester.com
Dear Yelena,
we very much appreciate your positive feedback!
It's great to hear that you are satisfied with your overall shopping experience.
We are looking forward to welcoming you soon again!
Yours sincerely,
MyBudapester
Good and prompt service
The shoes I have ordered are as expected; fast delivery
11 September 2020
Unprompted review
Reply from MyBudapester.com
Dear Laura,
thank you very much for your kind review.
Enjoy your new shoes!
Yours sincerely,
MyBudapester
Excellent service fully recommend
5 September 2020
Unprompted review
Reply from MyBudapester.com
Dear Michelle,
thank you very much for your kind feedback.
Until next time!
Yours sincerely,
MyBudapester
Great service
My parcel are arrived on time, in perfect condition & exactly as described.
4 September 2020
Unprompted review
Reply from MyBudapester.com
Dear Clare,
thank you very much for taking the time and leaving feedback.
Enjoy your new shoes!
Until next time!
Yours sincerely,
MyBudapester
Excellent product fast delivery 👍👍
2 September 2020
Unprompted review
Reply from MyBudapester.com
Dear Troy,
thank you very much for your kind review.
Visit us soon again!
Yours sincerely,
MyBudapester
Amazing service
Amazing service! Quick delivery to UK, items come well presented, and cheaper prices than the stores! Would recommend! All round top service!
29 August 2020
Unprompted review
Reply from MyBudapester.com
Dear Tom,
we very much appreciate your positive review, thank you!
Until next time!
Yours sincerely,
MyBudapester
oversized Alexander…
Ordered a pair of oversized Alexander McQueen! Was quick and simple. Delivery arrived on the Day it was expected. Customer service on point.
27 August 2020
Unprompted review
Reply from MyBudapester.com
Dear Ms Peridot,
thank you very much for your kind feedback!
Enjoy your new shoes!
Yours sincerely,
MyBudapester
Reply from MyBudapester.com
Dear Giulia,
thank you very much for your positive feedback!
Enjoy your new shoes!
Yours sincerely,
MyBudapester
A* service
Item came in perfect condition and on time. Excellent service from start to finish.
22 August 2020
Unprompted review
Reply from MyBudapester.com
Dear Christopher,
we very much appreciate your positive feedback, thank you!
Visit us soon again!
Yours sincerely,
MyBudapester
Reply from MyBudapester.com
Dear Robert,
we are very sorry about the inconvenice.
Please use our free return label in order to initate an exchange.
If you have any further questions, please don't hesitate to contact our customer service at any time.
Kind regards,
MyBudapester
Retourning
the pacage was there in a few days. this is awesome. unfortunately the sneaks are too small. so i had to order them again in a bigger size. The progress will show how reliable the service continue to be :) there was no return sticker so i had to pay 17€ for return costs. best regards, Yanaleen
20 August 2020
Unprompted review
Reply from MyBudapester.com
Dear Yanaleen,
thank you very much for taking the time and leaving feedback.
We kindly inform you that we do offer free returns on all orders.
In case the return shipping label is not included in the parcel, please contact our customer service which will gladly send you a prepaid return label.
If you have any further questions, please do not hesitate to contact our customer service at any time.
Yours sincerely,
MyBudapester
Reply from MyBudapester.com
Dear Mr. Vamadevan,
thank you very much for your feedback.
Please be assured that we set great importance on providing our customers with flawless items. We very much regret that the received article was not sent in perfect condition.
Unfortunately, the defect was apparently missed during quality control.
We have already initiated a full refund and apologize for the circumstances that have been caused.
If you have any further questions, please don't hesitate to contact our customer service at any time.
Yours sincerely,
MyBudapester
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