I hit the big jackpot! 🎰💥 I still can’t believe this is actually real—my heart is racing, my hands are shaking, and I am completely floating on cloud nine! To everyone who plays and dreams of this... See more
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Great selection of games and quite a good working platform, BUT, from the 10 legal online casinos in Switzerland, its by far the worst one in terms of offers... Forget that you will ever ever get Free... See more
Company replied
Grazie mille MyCasino Cash Connection ist the best❤️❤️❤️❤️❤️❤️❤️ un Natale felice grazie a voi❤️❤️❤️❤️ vi auguro anche a voi buone feste e buon Anno❤️❤️❤️❤️ MAJOR❤️❤️❤️❤️❤️❤️
Company replied
Mycasino captures loyalty through swift payouts and endless gaming options spicing up our days! Their above-average service seals the deal for this delighted visitor.
Company replied
Company details
About mycasino
Written by the company
mycasino ist das Online-Casino der Grand Casino Luzern AG und eines der ersten konzessionierten Schweizer Online-Casinos. Wer bei mycasino spielt, erlebt das innovativste und grösste Online-Casino-Spielangebot mit über 1000 Spielen aus der Schweiz und für die Schweiz – besten Kundenservice inklusive.
Bei mycasino verfügen Sie über die grösste Auswahl an vertrauenswürdigen und sicheren Zahlungsmethoden der Schweiz. Zusätzlich profitieren Sie vom Service der schnellsten Ein-und Auszahlungen der Schweiz. Mit der Expressauszahlung erhalten Sie Ihr Geld auf Ihr Bankkonto werktags am gleichen Tag bei einer Auszahlung bis 12 Uhr. Wenn Sie Ihr Konto bei Postfinance haben, dann sogar noch bei einer Auszahlung bis 16 Uhr!
Contact info
Haldenstrasse 6, 6006, Luzern, Switzerland
- 0800 002 728
- kundenservice@mycasino.ch
- www.mycasino.ch
You should know
4.5
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super casino
4 March 2024
Reply from mycasino
Grüezi Ganimete
Wir danken dir vielmals für deine positive Rückmeldung auf Trustpilot und freuen uns, dass du mit unserem Spielangebot rundum zufrieden bist.
Wir wünschen dir weiterhin beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino-Team
All is tip top
All is tip top
U have a great team , who give the answer so fast and positive . For the money , become the same so fast and sure . I have just good words for my casino . Tnx
1 March 2024
Reply from mycasino
Hello Hristiyan,
We greatly appreciate your positive feedback on Trustpilot and are delighted to hear that you are completely satisfied with our offering and customer service.
We wish you continued great entertainment at mycasino!
Best regards,
Your mycasino team
good attendants and services
26 February 2024
Reply from mycasino
Hi André,
We thank you very much for your positive feedback on Trustpilot and are pleased that you are satisfied with our customer service. We wish you continued great entertainment at mycasino!
Best regards,
Your mycasino Team
Reply from mycasino
Grüezi Luis carlos
Wir danken dir vielmals für deine positive Rückmeldung auf Trustpilot und freuen uns, dass du mit unserem Kundenservice zufrieden bist. Wir wünschen dir weiterhin beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino-Team
Genuine website with great customer care and instant cashout
I have been using it quite a while and i like the instant payout which makes it easy to control my winnings . Tools also help to control gambling.
23 February 2024
Reply from mycasino
Hi Anil Kumar
We thank you very much for your positive feedback on Trustpilot and are pleased that you are satisfied with our offerings, including our instant payouts and tools designed to help control gambling. We are committed to providing a top-notch experience and appreciate your recognition of these efforts. We wish you continued great entertainment at mycasino!
Best regards,
Your mycasino team
Reply from mycasino
Hi Stefan
Thank you very much for your positive feedback on Trustpilot and we are pleased that you are satisfied with our customer service.
We wish you continued fun and entertainment at mycasino!
Best regards
Your mycasino team
Super toll.
4 February 2024
Reply from mycasino
Grüezi Franziska
Wir danken dir vielmals für deine positive Rückmeldung auf Trustpilot und freuen uns, dass du mit unserem Angebot zufrieden bist.
Wir wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino-Team
Mycasino Wins with Payout Speed and Game Variety
Mycasino captures loyalty through swift payouts and endless gaming options spicing up our days! Their above-average service seals the deal for this delighted visitor.
31 January 2024
Unprompted review
Reply from mycasino
Hi Alexandra
Thank you very much for your great feedback on Trustpilot and we are pleased that you are satisfied with our payment and gaming offer.
We wish you continued fun and entertainment at mycasino!
Best regards
Your mycasino team
I checked in on your website
I checked in on your website, but it hasn't arrived yet. I've been waiting for a day and a half.I am very unhappy.
26 January 2024
Reply from mycasino
Hi Cong
We thank you very much for your feedback on Trustpilot and are very sorry that you had difficulties with your registration on mycasino.
You are welcome to contact our customer service team at: https://support.mycasino.ch/en, who will be happy to assist you with your registration.
Best regards
Your mycasino team
Reply from mycasino
Hi Adam
Thank you very much for your great feedback on Trustpilot and we are pleased that you are satisfied with our offer.
We wish you lots of fun, good luck and the best of entertainment at mycasino!
Best regards
Your mycasino team
Total speditiv
14 January 2024
Reply from mycasino
Grüezi Marco
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Kundenservice zufrieden bist und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino-Team
Reply from mycasino
Hi Simon
Thank you very much for your positive feedback on Trustpilot and we are delighted that you are satisfied with our offer.
We wish you continued fun and entertainment at mycasino!
Best regards
Your mycasino team
Reply from mycasino
Grüezi JP
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot zufrieden bist und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino-Team
Best casino on line in Switzerland.
27 December 2023
Reply from mycasino
Hi Kimo
Thank you for your positive feedback on Trustpilot.
We are very pleased that you are satisfied with our offer and wish you lots of fun and entertainment at mycasino!
Best regards
Your mycasino team
Disaster casino i hope never see again…
Disaster casino i hope never see again casino like this
26 December 2023
Reply from mycasino
Hi Bojan
We thank you very much for your feedback on Trustpilot and are very sorry that you had a negative experience with us. We would be very happy if you could let us know what exactly you didn't like. Were you unhappy with our range of games or the website itself? We always do our best to optimise our entire offering.
Best regards
Your mycasino team
super casino
20 December 2023
Reply from mycasino
Grüezi PO
Vielen Dank für deine positive Rückmeldung auf Trustpilot.
Wir freuen uns sehr, dass du mit unserem Angebot zufrieden bist und wir wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino.
Liebe Grüsse
Dein mycasino-Team
Top!!!!!!!!!!!
13 December 2023
Reply from mycasino
Grüezi Matelda
Vielen Dank für deine positive Rückmeldung auf Trustpilot.
Wir freuen uns sehr, dass du mit unserem Angebot zufrieden bist und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino-Team
Very good customer service very helpful…
Very good customer service very helpful and very trusted game
12 December 2023
Reply from mycasino
Hi Carlos
Thank you very much for your positive feedback on Trustpilot and we are pleased that you are satisfied with our customer service.
We wish you continued fun and entertainment at mycasino.
Best regards
Your mycasino team
Très bon !!!
11 December 2023
Reply from mycasino
Bonjour Fereydoun
Merci beaucoup pour ton évaluation positive sur Trustpilot.
Nous sommes très heureux que tu sois satisfait de notre offre et te souhaitons beaucoup de plaisir et de divertissement sur mycasino !
Meilleures salutations
Ton équipe mycasino
Ever since i opened my account a year…
Ever since i opened my account a year ago there are no wins. Support says it is a temporary losing streak. Since years. Must be my karma, or a very bad online casino.
8 December 2023
Reply from mycasino
Hi Oana
Thank you very much for your feedback on Trustpilot and we are very sorry that luck was not on your side.
There are definitely winners at mycasino - our average payout rate is between 94% & 97%, which is maintained across all players.
We would be delighted if you could give us some feedback about your chances of winning.
How did you like our range of games or our website? Have you perhaps already had contact with our customer service?
Best regards
Your mycasino team
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