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My Chemist Plus Reviews 1,232

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing service, all required information provided with deep knowledge and not rushing at all. Thanks Bonita for your help. She is amazing pharmacist with lots of products knowledge. Thanks

Rated 4 out of 5 stars

Can’t fault the service overall. I had an abscess on the Friday, filled in the questionnaire, and was prescribed amoxicillin quickly. The cost is on the higher side, and the fact they don’t opera... See more

Rated 5 out of 5 stars

NHS dentist appt at least 5 weeks wait (I refuse to Pay triple for private!) asked doctor but of course said no go to dentist!!! So thank goodness for Mychemist, who believed I knew exactly what I n... See more

Rated 5 out of 5 stars

Having conducted my online consult on Wednesday afternoon. The service was exactly as described. Receiving my prescription at 09:06am on the Friday. Prompt, courteous and helpful service from start... See more

Company details

  1. #85 of 106 best companies in Pharmacy

Written by the company

Online Pharmacy and Online Prescription Service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Annoying

I tried to order medication from them, even though the email password I gave was correct they wouldn't accept, kept saying it was wrong, I ordered from another site, which did accept password.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy and reliable

Unless you're buying something from Amazon or a well known website, I always feel it's a gamble. On two occasions I have bought what I needed from My Chemist Plus, and on two occasions they delivered the goods within a couple of days. Great service in my experience.

9 September 2024
Rated 5 out of 5 stars

5 star service

5 star service, fast delivery, a prescription when can not get into a dentist for simple course of antibiotics for an abcess MY CHEMIST was a lifesaver thank you very much,have used few times and I will return

4 September 2024
Rated 5 out of 5 stars

Excellent service

Ordered antibiotics for tooth infection after being unable to see a dentist, arrived in 2 days. Excellent service couldn’t fault

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, kept up to date with regular emails and antibiotics which were badly needed for under tooth infection arrived next day to relieve me from horrendous pain, thank you sooo much

19 November 2024
Unprompted review
Rated 1 out of 5 stars

Undelivered order

I telephoned the company who asked me to order online. This I did and received an email saying my order would be delivered the next day. Unfortunately after several telephone messages, emails and messages on their website I have received nothing, not even a polite answer

14 November 2024
Unprompted review
Rated 2 out of 5 stars

Use with caution

Just be careful when using these guys and just remember it is a lot cheaper to just go to a pharmacy and buy a prescription. There is no simple cancellation request option nor is there a 24/7 email response like their website says.
Took a long time to respond to me when trying to cancel my order. Say their internet was down but they was still able to process my order and send it and send me emails of each step of this. But they wasn't able to send me an email or respond to my request of cancelling. Just seems a bit odd to me how they was still able to process an order and send emails but not respond to any of my emails when their internet was down.
Use your money wisely and don't recommend using it on this company.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Had a gum infection

Had a gum infection, but could not get a dental appointment, researched online and found this company, ordered tablets and they arrived next day. Thank you so much.

2 September 2024
Unprompted review
Rated 1 out of 5 stars

Order antibiotics for gum infection…

Order antibiotics for gum infection Sunday, email was sent to me on the Monday stating there was a problem and medication could not be despatched until Wednesday and its now Thursday No other communication what so ever. Tried calling multiple times, no answer. Emailed numerous times no answer. When you are waiting and relying on medication this is very frustrating and stressful. Website states 24/7 and online chat which is a lie as there isn't one. Not a happy customer one bit!

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

If you cant get a dentist appointment, this is a real game changer.
Its not cheap but being able to get antibiotics to get rid of a tooth infection is so worth paying the premium.
There is only so much soup you can eat :)

3 May 2024
Unprompted review
Rated 5 out of 5 stars

My chemist plus sorted out missing order for me

Had problems with an order being returned to sender in correctly. Royal Mail admitted this , my chemist plus has now arranged for re delivery. Lack of responses from them appear to be down communications problems. However , all is now sorted , thankyou My chemist plus , no thanks to Royal Mail who created the problem.

24 April 2024
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

Please contact us on 01204 465052.

Your order is delivered to the delivery address you enter when placing the order. It is automatically copied on to the Royal Mail system.

If you missed delivery you should be able to collect from the depot. If you don’t collect within two weeks the parcel is returned to us for disposal.

Regards

Rated 5 out of 5 stars

Reliable

Excellent fast service. Easy to use website and next day delivery. A god send when you can't get an appointment with your dentist!

9 March 2024
Unprompted review

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