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My Chemist Plus Reviews 1,232

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing service, all required information provided with deep knowledge and not rushing at all. Thanks Bonita for your help. She is amazing pharmacist with lots of products knowledge. Thanks

Rated 4 out of 5 stars

Can’t fault the service overall. I had an abscess on the Friday, filled in the questionnaire, and was prescribed amoxicillin quickly. The cost is on the higher side, and the fact they don’t opera... See more

Rated 5 out of 5 stars

NHS dentist appt at least 5 weeks wait (I refuse to Pay triple for private!) asked doctor but of course said no go to dentist!!! So thank goodness for Mychemist, who believed I knew exactly what I n... See more

Rated 5 out of 5 stars

Having conducted my online consult on Wednesday afternoon. The service was exactly as described. Receiving my prescription at 09:06am on the Friday. Prompt, courteous and helpful service from start... See more

Company details

  1. #85 of 106 best companies in Pharmacy

Written by the company

Online Pharmacy and Online Prescription Service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I placed and order and was cancelled

I placed and order and was cancelled, no replay on email, no replay on thr phone, the payment was done on the day i order and no update since then.
Really bad customer service!!!
I’m still waiting for a refund!

27 February 2022
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

Please can you email us admin@mychemistplus.co.uk and we can check the progress of your refund.

Rated 5 out of 5 stars

I was a little unsure at first about…

I was a little unsure at first about using this service but was desperate for antibiotics for a tooth infection. I had just been removed from the dentists books and was in excruciating pain. I decided to try and get some and the service was brilliant. Very grateful. Only downside for me was that it was quite expensive £54 including postage was a little steep however desperate times calls for desperate measures

27 February 2022
Rated 2 out of 5 stars

Out of stock but took payment

I placed an order and payment was taken. I then get an email telling me the item is not available and I’m getting a refund. The website should indicate if something is not in stock as now I have to wait for the refund. Will not be using this service again.

23 February 2022
Rated 1 out of 5 stars

My order was cancelled and declined but…

My order was cancelled and declined but they still charged my bank account £52.95.
Totally ignore emails. Will be taking it further.

17 February 2022
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

We processed a refund. You need to allow 3-5 working days.

Rated 1 out of 5 stars

Stay well clear of this pharmacy

Stay well clear of this pharmacy. I ordered a product, they have taken money, including next day delivery, and product not arrived. Ordered 27/1/22, payment taken 28/1/22-still no product. I have emailed-no reply, I have sent messages via website-no reply and I have phoned, guess what, no answer. I have been totally ripped off. STAY WELL CLEAR. Gave one star as could not leave warning with out

17 February 2022
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

We are sorry to learn that you have had a bad experience. We would like to help resolve your issue. Please kindly send us an email with your order name and details to admin@mychemistplus.co.uk so that we can resolve this.

Rated 1 out of 5 stars

Possible scam or fraud

A few days ago I placed 2 orders with this company. after 2 days of waiting, I contacted them just to be told the items were out of stock and I will get a refund. ok, fair enough. so I waited another 2 days...

Then I found out it is impossible to contact them via phone since it is just an answering machine saying that is always 'a busy period' no matter at what time you call. They never reply to chats and after several complaints, they refunded one of the orders and totally ignore the other one, so now I am out of pocket while they continue to ignore my emails and chats.

STAY AWAY FROM THIS WEBSITE.

Update:

They still don't get it. I ordered 2 things, they didn't deliver and I got refunded for only one. so they get to keep my money for the second order? I'm not saying is theft but it's theft.

15 February 2022
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

This customer ordered from us before and because we canceled and refunded his order he has now left this review.

We processed a refund which takes 3-5 working days. They were two separate refunds and therefore will be cleared separately. But please be reassured that you will receive the refund.

Please do not defame our business,
because we refused to process your order

Rated 4 out of 5 stars

Ok service

Ok service ,seemed to not believe my symtoms at first,had to go into a big explanation ,
Didn't seem to realize how hard it is to get either doctors or dental appointment in the currant climate of covid.!!!!!

12 February 2022
Rated 5 out of 5 stars

This is the second time I have had to…

This is the second time I have had to use this chemist as NHS dentists appointments book so far in advance. I can not thank them enough. It saved me sitting in an emergency NHS dentists waiting room only to be sent away with an appointment for months ahead and a prescription for what I know I needed. Fast, efficient and their resident doctor agreed with my diagnose and resulting meds' required. Feeling better now thanks to meds' just need NHS to sort out the issue, again! Thank you 'My Chemist Plus'.

9 February 2022

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