DPD Deutschland Reviews 

They tell you to pick up your package and when you show up they tell you its not there yet. Thanks for making me leave the house for nothing… its 2026 get your IT shit together…

Possibly the worst delivery service I have ever experienced. The website says it the item was delivered but it wasn't. It said I could choose a parcel shop but which I did but they won't deliver it there. They have provided no comms at all and cannot tell if or when the parcel might arrive. Amazon have the same info so think the item was delivered too

Worst and most unreliable company ever.

Even calling them a number of times could not resolve the delivery. I ordered something from EBay, and I live in a regular house in a middle of Munich. They "could not find the address". I don't think that the driver was even here, AND they did not try to re-deliver, despite of promises from customer service.
Terrible service.

they said my package delivered without my signature, and yea package is lost, i just lost 100s of euros

zero stars, constantly take the parcel to the pickup shop with NO EXPLANATION, although i am paying for home delivery
will be raising a formal compaint to the head office

This company stands out for its lack of professionalism. I was supposed to receive a package from Spain, and from the very beginning everything was mishandled.

There was an alleged delivery attempt that never actually took place. The stated reasons were “the recipient was absent” and “the destination address does not exist.” Quiet inconsistent from the outset. My address is correct, clearly identified, and available on Google Maps. Moreover, the company had both my phone number and my email address, yet no attempt was ever made to contact me. There was not even a delivery notice left in my mailbox or on my door.

At no point was I informed of the shipment number once the package arrived in Germany, neither by SEUR (the Spanish company) nor by DPD in Germany. Frankly, it is difficult to understand how Amazon and DHL deliver to me , to the same address without any issue, while this company claims it is impossible.

More than ten incident reports were sent to the Spanish company in order to correct the recurring problems with the shipment. DPD never responded to any of the claims submitted through SEUR. As a result, the package was returned to Spain simply because "no one" took responsibility for resolving the situation.

We are now dealing with both SEUR and DPD, and it is astonishing how efficiently empty they can reply to an email without actually addressing its content—or, apparently, without having read it at all.

For these reasons, if you value professionalism and accountability, I strongly advise against using DPD or SEUR International for shipments to Germany. Doing so will save you considerable frustration, wasted time, and unnecessary financial loss.

Seems like DPD is an entertainment company, it will deliver your package everywhere you would not expect it to be with no clue of where they could have put it (not a note on the mailbox, not a paper on the hallway, nothing on the tracking page). Ooooooh you can try to specify, where you want it placed, they will make sure it will not be placed here, because I guess life is boring without a little challenge. It is kind of a mystery game where you have to knock at every door and search for witness. I suspect I have a clone because who else would sign in my name a proof of reception that I cannot even find on their website ?
I guess sometimes they actually deliver decently their package but it is more of a rumor than actual reality for me. Still on a quest for a package btw, this one is hard.

No information on delivery i.e. no communication via email or phone on pick-up and delivery per se. Status on platform was not up to date. First delivery attempt never happened even though I was home. I contacted DPD via phone but they were not helpful as they provided me the same information as the sender and could not tell me where exactly the package was. I contacted DPD via email several times and received no reply. They had a second delivery attempt without a heads-up but fortunately I was home, yet the package was left unattended at the door entrance.

i gave one star because i cann't write review without star.for this company even zero star is toooo much.when i ordered item by dpd,i am sure they cann't delivered my order.zero star is too much for this company

It's incredible!
This is the third time in a month that I've been at home waiting for a package, and for the third time, I've received a message saying I wasn't home.
This is exactly how they work.
I've never had the pleasure of receiving a package sent by DPD.
EVER.
The worst shipping company in Germany

They couldn’t deliver my parcels to the pick up point almost for months!!! I wrote them a lot of requests. They lied to me multiple times. They wrote that my parcel was already in pick up point but he wasn’t there or the promised to deliver it next day, for sure there were only the words!!!
This week they returned it saying that I was refusing to accept them!!! Like an official reason!!! Really gaslighting methods!

Very Poor unreliable and unresponsive delivery service ever. Don't ever order anything through DPD.
The order placed on 9th January from Proshop has to be delivered before 14th January. On the planned last day of delivery the App & web was indicating DPD was unable to locate the address. But my self and other residents receive deliveries from all other delivery services very frequently to the same address.
Despite multiple emails and inquiries via Proshop for over 2 working days there is no update to the tracking status or replies to my inquiries.
I am very disappointed.

The driver pretended that we were not at home although we were at home actually waiting for the delivery but the van simply never came. Afterwards then packet was delivered to a packet shop in another TOWN, 30 min driving in one direction.

The worst courier service I've ever experienced in my life. I see the status via the tracking number. The packet is stuck at sorting center since a week and not moving forward. I can understand if there is 1 packet but how can it happen with 2 different packet within 2 days..!!!

They employ lazy drivers who pretend they did not find you at home and just do not deliver the goods. Very bad service. Some of them throw the goods into the trash box, the few times they do come.

Run as far as you can. Stolen packages, scam emails, strangers showing at your door for scam because your information is illegally released. Spend a bit more and use DHL.

My parcel that has been sent on 21st December from India has arrived to the Parcel center Neufahrn on 31st December. As of now I haven't received my parcel yet. all my food stuff would have by now got bad.
and more over am just 30 minutes away from the Parcell center , Neufahrn in Münich.
also the customer service when contacted she was pretty rude yelling at me saying that we have technical problems.

All shipment travel activity is displayed in local time for location
Date/Time Activity Location
10/01/2026 6:45 PM The data of your delivery specifications has been transmitted Neufahrn (DE)
05/01/2026 7:56 PM The data of your delivery specifications has been transmitted Neufahrn (DE)
05/01/2026 7:14 PM Were sorry but your parcel couldnt be delivered as arranged. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 7:02 PM Due to technical problems / force majeure we cannot deliver your parcel in the expected time frame. Neufahrn (DE)
05/01/2026 8:26 AM Out for delivery. Neufahrn (DE)
31/12/2025 6:40 AM At parcel delivery centre. Neufahrn (DE)

Been waiting on my package since 1 week now. The status is not updating and when you call the customer service you have to wait 4 mins to speak to a real person, only for them to automatically hang up because all the lines are busy.

If I could give a worse rating, I would. Communication is poor. I still haven't received my package. The delivery date keeps moving. Trying to contact the company is difficult. It was an extremely bad experience, and I hope to receive my package and never have to deal with them again.

Update: I still haven't received my package, they have had my package for more than 8 days. I have had support put down the phone mid conversation. I have had support lie to me and I have the emails to prove it. Their service team is terrible, unhelpful and their actual service offering is just as bad.

The postal service is extremely inefficient worldwide. Deliveries are often delayed, and items rarely arrive on time. Delivery staff frequently fail to locate recipients’ addresses and appear careless in their duties, which results in poor and unreliable service. Also, Their Deliverers are liar. I wait for them in my address, but they say, they did not get me.