DPD Deutschland Reviews 

Parcel is lost in DPD Germany

I had great reviews with DPD but not this time. My parcel is stuck with them from past 6 days and they are telling its lost and not doing an attempt to search for it as well even after giving them my parcel number. Please help me find my parcel and deliver as soon as possible, its a high value parcel.

Parcel number - 01716060673452

if i could put less than a star I would. dealing with them is just a nightmare. I don't know why Amazon still do business with them..

Absolutely terrible, from top to bottom. DPD failed to deliver multiple packages, citing an address discrepancy (a form email response). I sent them photos of the correctly addressed shipping labels, both to DPD packet shops, and their reply was to send the same copy paste response. They refused to give any reason or proof for their failure to deliver. Shameful.

I’m extremely frustrated with the poor service from DPD. I ordered an item through Vinted that was shipped domestically within Germany — something that should take only a few days. Instead, the parcel went missing, and after contacting DPD support, they confirmed it was lost and would not be delivered.
What’s unacceptable is that DPD has not updated the tracking status to reflect this, which means platforms like Vinted still show it as “in transit.” As a result, I’m now being forced to wait 25 working days — just to get my money back.
DPD losing a parcel is bad enough, but failing to take responsibility or even update the system makes the situation worse. There’s no transparency, no real support, and no urgency to fix their mistakes. This experience has completely destroyed my trust in DPD.

If i could put 0 Stars would be better!
The experience couldn’t have been worse, and the employee was extremely rude. My package was supposed to be delivered to a parcel shop, which should have made things easier for them, but somehow they still couldn’t manage it. When I asked about it, the employee said they couldn’t deliver it back until Monday — and only to my home address. I don’t understand why it can’t be sent to the parcel shop as originally planned, especially since I explained that no one might be home. Instead of offering any help, she was just rude and dismissive.

The worst delivery and experience.
The parcel I sent 07.04 was delivered 17.04. During that period of time I have to pay for custom and additional money for delivery in Germany. In addition some details from the parcel were crushed and the box was destroyed.
Disgusting!!!!! Do not recommend!!!

I have never seen such an incapable cargo company before. My package was tried to be delivered twice in 3 days. First, on 11.04.2025 I received a notification of rejection by parcel shop, but no reason was given. When I called the customer service by phone, they said they could not give me any information because the parcel was not in my name. I got confirmation from the seller, he sent me the other label of the shipment and it definitely has my name on it in the correct letter. On 11.04.2025, I created 3 complaint forms about this and then on 14.04.2025, I was informed that my cargo was distributed again. In order to avoid confusion, my wife waited in front of the parcel shop for 3 hours, but they did not even come to deliver the package and I received a notification that it was not delivered again. After that, my wife called customer service again, they did not give any information because the name was wrong. We emphasized that if the name was wrong, it was the DPD who should correct it, but the only response we got was a vague answer like contact the seller. The representative on the phone started speaking German in the middle of the conversation and said good day and hung up. I have never worked with such an irresponsible and disrespectful company. I will never, ever work with them again and I will tell everyone about my experience.

Dpd is incapable of doing their most basic task, to deliver a package. My packages get “delivered” over and over again and there’s no package ever to be found. Will never order anything from a company that works with them. Especially JYSK.

they delivered my amazon package in Austria I live in germany then it came over to germany then said we can't find your address then they lost the package it had 1500 eur laptop in it and amazon said its delivered we can't help you

Not worth even one star. They DO NOT even TRY to deliver. Just send you the message that they couldn’t find you at home while they never even were there. Worst

Worst delivery service ever

Worst courier service!!! I prefer DHL or Hermes but with DPD is very worst. I am waiting for my package to be delivered, only seeing the no DPD truck around the corner then letting me know the package is unable to be delivered, i am on the window next to my door to open overlooking the street, worst is they let me pick up the package at the pick up center. Customer Service is also worst. They will defend with whatever reason that does not compensate with what their drivers did during delivery. They deserve not to take any delivery.

Maybee it´s time to take dpd to the Police... Maybee Donald Trump can take this company out of bizzniss.

I am writing to formally express my deep dissatisfaction with the service I recently received from DPD regarding the delivery of a package, tracking number 05222072903284, sent to my sister in Germany.

I selected the pickup option for this delivery, as my sister works long hours and is often not at home. I carefully filled in all the required details, including her email address, to ensure she would receive notification upon the package’s arrival.

However, she never received any communication from DPD. Despite contacting your customer service four times to request a pickup code, she was consistently informed that the email address provided was incorrect—this is absolutely not the case. Consequently, she was not given a code and had no way to retrieve the package, which is now being returned.

I then contacted DPD Netherlands to explain the situation. Unfortunately, I encountered unhelpful and dismissive responses from your representatives, who seemed eager to end the call and repeatedly stated that nothing could be done. I also followed up via email but received no response.

To make matters worse, I was told by a staff member today that I am not allowed to file a complaint. This is entirely unacceptable and inaccurate. I paid for a service that was not delivered, and now the package is being returned without valid justification.

It is unacceptable for a company to offer no accountability or accessible process for addressing complaints. As a customer, I feel disregarded and unfairly treated.

I will not be using DPD again in the future. Other service providers, such as PostNL, handle complaints seriously and responsibly, and have shown a far greater commitment to customer satisfaction.

I expect DPD to acknowledge this complaint and take appropriate action to investigate the issue and address the poor customer service I have received.

The parcel was allegedly delivered to me at the time when I was at work and the info says it was delivered to me directly - obviously impossible! Now I cannot find the parcel. If it was delivered to a neighbor, then I would expect to see the neighbor's name on the trekking web-page. This is not how delivery is supposed to be done... I cannot understand how this delivery service still operates in Germany and who uses their services (it was not my choice in this case). A disastrous service!!!

I am extremely disappointed with the service I have received regarding my parcel delivery. My package has been delayed for two days despite multiple follow-ups. I have contacted customer service seven times, spending significant time on hold, yet the issue remains unresolved.

Today, I waited outside my building for over an hour, only to be informed that the delivery personnel could not locate my address. This is unacceptable, especially considering that numerous parcel shops are available in the area where the package could have been dropped off.

I kindly request immediate action to ensure my parcel is delivered promptly. If the address is an issue, please provide an alternative solution, such as delivering to a nearby parcel shop. I expect a resolution at the earliest and appreciate your urgent attention to this matter.
and this is not first time.

Package not delivered and returned back. The courrier was not able to deliver the package neither to me neither to a pickup shop.

MPS0511206580401120250310

What a disgrace

I was supposed to receive a package today. But guess what. No delivery was even attempted and I got an email saying oh sorry we missed you. No you didn’t miss me. You didn’t even try.

I was home. I made sure I am available to be here to pick it up. My bell was not rung. No note was left. And my building even has a service that the reception can receive the package. Nothing

Did not even try to deliver and says oh we missed you. 1.2 after 3k reviews says a lot.

It’s literally the worst experience in my life, absolutely disappointed. I wish I never had to have a contact with this delivery completely.

My experience with DPD has been consistently frustrating and disappointing. The drivers are incredibly rude and arrogant, showing no professionalism or basic courtesy. They barely make an effort with deliveries, often marking them as "attempted" without even ringing the doorbell.

The overall service is shockingly bad—delays, lost packages, and zero accountability. Even after repeated complaints, nothing ever changes. It’s clear that customer satisfaction is not a priority for them. If you have the option, I strongly recommend choosing another delivery service to avoid unnecessary stress.