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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers had a great experience with this company. Many customers are happy with the products, finding them unique, fun, and exceeding expectations with clear photos and vibrant colors. The customer service receives high praise for being helpful, responsive, and providing excellent communication, often resolving issues quickly and efficiently. However, some people were dissatisfied with the product quality, noting issues like poor fabric, designs stretching out, and items not matching website descriptions or appearing as a "black smudge." There were also concerns regarding order accuracy and delivery times, with some customers receiving incorrect items, experiencing long delays, or not receiving their products at all.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality of materials, vibrant colors,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the clear... See more

Order

People report ambiguous experiences with their orders, with some customers praising the super fast delivery,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting excellent... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered 2 pairs, one of them was my dog’s face, she’s black. This one turned out awful- basically just a black smudge. They need to work on printing darker faces. The other pair was good.

Company replied

Rated 3 out of 5 stars

The fabric is really disappointing - it feels plastic-like and has lots of static. I thought because it was an Australian website that the product would come from Australia but coming from overseas it... See more

Company replied

Rated 5 out of 5 stars

Easy process to order Father’s Day gift, that’s cool and something unique. Although my order was partially incorrect, I contacted customer service and they fixed the issue and send out a new product.... See more

Rated 5 out of 5 stars

A slight mix up re delivery was rectified promptly and fairly. Genuinely thoughtful interaction. Friendly response and understanding. Will do business again. Will recommend to my friends.


Company details

  1. Events & Entertainment

Information provided by various external sources

Customize your face on socks! Just need 3 steps to enjoy free shipping. Personalized your photo or dog's face on socks as a gift on Father's Day, Mother's Day, Anniversary, wedding, Christmas and any occasion for your family, friend, pet. 100% Made In ...


Contact info

3.8

Great

TrustScore 4 out of 5

403 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best joke present

Fantastic product, great communication. I’m honestly still laughing. I got the custom oodie with a silly photo of my face for my sisters birthday and it’s bloody fantastic I’m so pleased :) she wears it every single night and said it’s so warm!!

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Love them

Love them! They are beyond my expectations. The quality and print is excellent. I would highly recommend to anyone who is looking for something unusual to give as a present. Thank you

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Great quality

It was super good quality and looked professional. DEFs recommend for a good laugh :) So much fun, and would buy it again!

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Experience

I had a situation with my order never being received by the recipient.
My daughter was disappointed because she sent it to her dad for Father’s Day and him not receiving it broker her heart.
I called to inquire and I was offered another item to be mailed out.
Thank you!

24 June 2023
Unprompted review
Rated 1 out of 5 stars

the product is garbage… thought i was…

the product is garbage… thought i was buying a nice Hawaiian shirt (40$) and it might as well just been some cheap pajamas! plus they did not put the photo on correctly! SUPER PISSED

17 June 2023
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

Thanks for sharing the information with us and we do apologize for this inconvenience. We have sent you an email and would like to have the issue resolved sooner.

Rated 1 out of 5 stars

Purchased a hawian shirt with my…

Purchased a hawian shirt with my friend's face last year and it was a complete waste of time. Ordered size small and it was absolutely huge. I'm 13 stone and I could have fit 3 of me into it.

16 June 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

Thanks for taking your time sharing the information with us. Could you please let us know the order number? Then we can find a solution to this issue. Look forward to hearing from you soon.

Rated 5 out of 5 stars

Quite happy for price

I was quite happy with my order of pj pants. The quality was reasonable for what I paid and is super cute. I ordered a couple of sizes larger than normal knowing it would likely run small. A bit deceptive in marketing as it is printed and shipped from China and takes double length of time in shipping but was able to track online and was ready for shipping within two days of ordering.

22 March 2023
Unprompted review
Rated 1 out of 5 stars

You may not get what you order

My first order the sales team were excellent. I was provided with draft samples to approve and I got what I ordered. I liked the service and products so much that I made a second order.
That was my mistake.
The sales team was poor, I was never provided with draft samples to approve and when I enquire when I would get the drafts to approve I was told the shirts were already made and shipped.
When I asked again for the drafts, they were provided, which is when I discovered that they only used part of the images I uploaded. These images were similar to my first order but this time they only used half the images.
I brought this to their attention only to be advised too bad the shirts aren't defective so if I want what I ordered I could pay a further fee to have them done correctly.
I will never use them again and warn others on any platform I can, that you don't always get what you order and they change their practices without telling you ( what occurs with one order doesn't harken with the next).

13 February 2023
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

We are terribly sorry for any disappointment caused. Please kindly note that this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon.

Rated 3 out of 5 stars

They’re OK

The socks came out fine, design wise. Definitely overpriced though considering the generic sizing and fabric quality is odd.
Also not shipped from Australia.

14 December 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

Hi Zoe, thank you for taking the time to share this feedback with us. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that were needed. Thank you for your support!

Rated 1 out of 5 stars

I would never use this company again!

I would never use this company again, purchased on 7th December from an "Australian" business it is now 23rd December and no sign of my items even though it was only meant to take 10 days to get here. Now it won't be here until the New Year. They say "shipped" but then it doesn't actually get logged in any shipment places for 3 days. This business is made on bad customer service, false advertising and claims. 100% would not recommend anyone. After requesting a full refund they just ignore my questions in the email and copy and paste the same generic response.

6 December 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

Hi Lani, We are terribly sorry for any disappointment caused. Please kindly note that this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve ourselves. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon.

Rated 1 out of 5 stars

Non stop endless spam forever

Yet another garbage company that doesn't verify emails, doesn't unsubscribe, spams you forever.

17 December 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

Hi Ming Chang, you are able to unsubscribe by clicking the unsubscribe link in the email you received. Would you please kindly have a try? We are so sorry for the inconvenience that this caused. Would you please consider removing this review? Thank you.

Rated 1 out of 5 stars

Would give 0 stars

Do not buy from these ppl they are a scam they claim they are an Australian company but items shipped from china. 40.00 for express postage 3-5 days and then the item takes 3 weeks to get here.I paid extra to have VIP service so its here before Christmas and will be weeks late. Customer service absolutely shocking. extremely annoyed.

30 November 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

Hi Patricia, we are so sorry for the inconvenience that caused. Would you please kindly check the email we sent? We would like to proceed with a solution with you. We will also make some improvements ASAP. Thank you!

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