My Green Lighting Reviews 

183
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and careful packaging, noting that all ordered products arrive promptly and in absolutely perfect condition. Consumers also deeply appreciate the knowledgeable support team, which provides clear guidance and makes the online ordering process remarkably smooth and straightforward. Some people were dissatisfied with product quality and return policies, mentioning that certain replacement items failed quickly and refunds were denied. Some reviewers additionally noted that customer assistance became quite unhelpful when they attempted to resolve problems concerning faulty goods.

What people talk about most

Product

Users describe ambiguous interactions with product quality and performance. While many reviewers praised the... See more

Delivery service

Consumers find delivery service to be a source of great satisfaction, frequently praising the extremely fast... See more

Service

People report positive experiences with service, highlighting fast delivery, excellent communication, and... See more

Order

Reviewers highlight positive aspects of order, noting that the ordering process is straightforward, prices... See more

Quality

Reviewers mention ambiguous feedback about quality, with some consumers reporting great materials that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tried to order on line but slight problem with payment going through. Phoned, spoke with Andrew. Very pleasant and took order. Arrived in 3-4 days. Very well protected. Contacted company for further... See more

Rated 5 out of 5 stars

I needed some T5 39watt fluorescent lamps, they are getting harder to source. So I replaced all 4 lamps. This company supplied the four lamps quickly, efficiently and the packaging was superb, on my e... See more

Rated 5 out of 5 stars

I have bought replacement bulbs from My Green Lighting for many years. I don't often write reviews, but this time I just had to. I had to phone yesterday to get help with replacing the T4 fluorescent... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Ordered a replacement under cabinet light bulb for the kitchen. Product arrived quickly and very well packaged via Royal Mail tracked. Very good communication d... See more


Company details

  1. Lighting Shop
  2. Light bulb supplier

Written by the company

Low energy lighting doesn't have to be ugly, so save the planet in style with fantastic energy saving lighting!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(183)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Early days

Early days, just ordered a down lighter
Strange I know(single down-lighter) long story....Any-hoo, found similar, if not identical to what I was after. Quick search of
website, rather nice too. Easy purchase, now
Just the waiting game for item to drop.
Only four stars at the moment all going well and I'll up date later. Oh no Pay-Pal!? Really!
Mik

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

My experience with My Green Lighting has been excellent from start to finish. I found the website easy to use, quickly found the product I wanted, and when there was a problem with my delivery Kate was quick to respond and extremely helpful. It was so reassuring to know that I could speak to somebody directly. Highly recommend.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Bought a side light at £108, cracked when switched on - asked for a refund and was told that I would need to pay to return the light.
The company offered to replace the part but why would I want to keep an item that broke straight away.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

If I could rate My Green Lighting zero…

If I could rate My Green Lighting zero stars I would. I placed an order and prior to placing the order I was told by a representative that I would be guaranteed next day delivery if I placed the order before a certain time frame. They claim that they never said that and they don't record calls. My item was delayed and they even shared fabricated information that they claim was from the courier. I spoke directly with the courier who confirmed that what I was told was nonfactual. When I saw other reviews, I believed that this was a solid, well-trusted company. Would not recommend purchasing from My Green Lighting as they lack in service and accountability. Please avoid at cost of disappointment.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

They have the best customer service team!

I originally bought a couple of light bulbs but found out I chose the incorrect fitting (the packaging for the bulbs was brilliantly packed, no worries they'll break at all!). I spoke to customer service team and they have been so helpful with the refund and also finding a selection of the correct bulbs I could use and also explaining the pros/cons to different lumens, sizes, specific to my uses. I couldn't ask for better service and will be highly recommending them over Amazon/any other company. Extremely impressed with the care they take with every query I had (I had a lot!) 5* company!

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer serviceI had a faulty light fitting and…

I had a faulty light fitting and thought it was the tubes, so I ordered some from My Green Lighting. When I received them it turned out it was the fitting itself which was faulty and that fitting is no longer made. When I contacted My Green Lighting they agreed to take them back for a full refund which was processed very quickly.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had ordered four under cabinet lights and one casing had a mark. The communication with the help desk was excellent. They sent a replacement within three days. Very good service! Good quality of the under cabinet lights.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Purchased a light fitting at a very good price. Unfortunately there was a manufacturing problem with the light. Contacted My Green Lighting who were exceptionally helpful and arranged a new and fully checked item to be sent to me. Good traditional style of service

21 November 2023
Unprompted review
Rated 5 out of 5 stars

New toru led kitchen cabinet lights

I purchased some new led under kitchen cabinet lights from my green lighting, on the Saturday, my parcel arrived at my preferred address on Wednesday--when I was able to go through my items at the weekend, I realised I needed to order a few more items, they were also promptly delivered to me within 48hrs.
All now working perfectly.
Thankyou my green lighting.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

I had a small problem with an Emergency…

I had a small problem with an Emergency LED Light kit I purchased from MGL , the retaining arms were missing, I emailed MGL and they immediately contacted their supplier, who then immediately sent out a replacement that I received the very next day.
Extremely impressed with their MGL's response and quick action and to their suppliers with their prompt action at resolving the issue. Gold Stars to both companies. Thank You.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Gave me information I needed and made the ordering very clear, Prices very good and delivery fast. Light in kitchen now installed.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

LED under cabinet linked light fittings

Whilst I was searching for some replacement fluorescent tubes, I came across mygreenlighting who were able supply an LED equivalent at an extremely excellent price and delivered in only a couple of days.
All fitted and working in only an hour! Very pleased with the results.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Fluorescent tubes

I ordered two fluorescent tubes on Friday last week. I had tried another supplier and they were worse than useless. The tubes arrives the following day - Saturday - very well packed, and they were just the job !
I haven’t placed an order with My Green Lighting before but I will do so agsin.
Excellent service !

22 September 2023
Unprompted review
Rated 1 out of 5 stars

Avoid.

Avoid.
I ordered 2 lights for my new kitchen.
The sent me one envelop with 2 different boxes inside and only one was complete. The second had only cable and fixture. They "forgot" the actual light.
When I contacted them, they called me a liar.

12 September 2023
Unprompted review
Rated 4 out of 5 stars

Wide range of lamps and comprtitive pricing

Since my retail outlet closed I have been looking to find Integral lamps without success. A short internet search took me to 'My Green Lighting' and they came up trumps. They seem to stock everything and more. I didn't make a price comparison beforehand but they are surely quite cheap - how do they do it? So pleased with the rapid delivery of the 5 lamps I ordered and I will be a returning customer. Thank you.

9 September 2023
Unprompted review

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