Hermes Germany  Reviews 

If it would be possible to rate bei minu-stars, i would rate minus 10! The performance and the service is just unbelievable. Different information regarding delivery date at the phone call and the confirmation mail. No chance to reach anybody than a "servicebot" to place my request regarding serious deliver date and time. I don't understand dealers which are using Hermes. Do they not think about their customers?

They were supposed to delivery to a collection point specified by the online store (not me) and they couldn't perform this basic task. Absolutely garbage delivery service #YouHadOneJob

PS- I've had experience with Hermes even in the UK and its the same - freaking useless bunch

I I've been waiting for 3 days for a package that needs to be delivered with Hermes.2 days they said they didn't find anyone at the customer's home but left no proof in the mailbox that they were there. The 3rd day I selected to leave it at a parcel station. I checked That day and it still wasn't there. And the 2nd day at 10am and it still hasn't arrived. I don't know how long I should wait for a package to be delivered.

You don‘t deserve even those one star!
The new employee cannot find my address and I’m not getting my shipment on time. Bull**it! It’s for you cheaper to send a bunch of parcels to delivery shop to be self picked up…

Lost our baggage, called I don’t know how many times the customer service, no status update since 3 weeks. Everything lost

Awful experience. There was a package send for me from an online website. It was supposed to be delivered by Hermes . The delivery guy arrived to me and rang the door downstairs so I can receive the package. It took me around 30 seconds to get down cause I live in 5th floor. He didn't wait for even these 30 seconds and I have found him already gone and my order was cancelled. It really an awful experience that the delivery guy didn't even wait for couple of seconds until I get down to receive my package.

Unresponsible delivery person and company!

I have ordered 79.91 euro valued product and a delivery guy gave it to someone else in my building which then they together left it on stairs. I was not at home and not aware of it. When i came back next day and asked a person (i received an email by Hermes about her name) who that delivery man gave my order, she said all these. But I could not find my package anywhere in the building.
They have to check the ID and make sure that they give it to the right person! If I am not home, they had to leave it in the nearest Hermes pick-up point or return it back!
They know that there are a plenty of stealing cases in Germany and still continue doing it. I lost my order and 79.91 euro just due to the irresponsible Hermes staff!

The deliverer refuses to give a package I paid for. They took the package with them and didn’t provide us with any telephone number or way to contact them. Its impossible to get in contact with Hermes, horrible company! I paid €200 and now the package is GONE!

Absolutely useless... I had a package scheduled to be delivered to a local Packet Shop here in Berlin. They even told me when to expect it, but simultaneously they stopped working with that Packet Shop. Next message: "we don't know this address, package is being returned to sender"... no email to me asking for my home address or another option... yet another bad Hermes experience on my part :-(

I shipped a gold Pandora bracelet, and I was informed that it was lost, but Hermes is not liable since it was made from precious metal. Seriously!!!!! I will take all possible legal actions against this company

The worst delivery service ever! Would never recommend anyone to use it. The parcel was supposed to be delivered and somehow they could not find the address (which was totally fine for almost 2 years for all the other services).

No possibility to contact a consultant, emails which are answered after 2 days with irrelevant information!

Apparently my parcel was left a the door and unfortunetly at the wrong direction, the location i gave and the one showing on the app after delivery are two different address..and i wrote email to then and it says don’t send multiple mails so they can work on what you’ve sent but until now one week down the line no response, and they are clever you can’t leave a review on their website you have to look for other ways..anyway please check my parcel and have it send back to me,and reply to the mail with a solution.Order number 007638038017818

I really didn't like this service because the delivery took too long, and they kept delaying my order every time and i didnt get it yet until now !!

I called them 6 times in one day. They made me cry out of frustration. Customer service agents were rude and some of them didn't even let me talk they said send email and hang up. I wanted to explain to them that I sent 3 emails and for weeks Noone has ever replied to me. I asked them to look for my email and I could share my email address. They said datenshuts. Come on. I also work in customer service and I can always check for their emails over the phone. This is the worst customer service I ever encountered and Noone seems to help me with my issue. Issue is 2 x they returned my package that I sent and they never explained the reason. I want a refund at this point .

We tried to reach them multiple times. After finally reaching customer support and being promised that the package will be delivered on Friday, we just got a notification that it will be returned back to sender. They even blocked out number so now we aren't able to reach them anymore

I had a very bad experience with Hermes. I booked their parcel collection service because I was moving out, and scheduled the pickup for two days before my move. I had all the boxes packed and ready, and I was at home the entire day, constantly looking out the window to make sure I wouldn’t miss the courier.

However, no one came. The app falsely claimed that someone had come and I wasn’t home, which is completely untrue. The pickup was rescheduled for the next day — the last day before my move — and again, I stayed home all day watching for them. Once again, no one came.

In the middle of the day, I had to book a taxi to take the boxes to the nearest Hermes parcel shop Getränke Hoffmann in geisweid (Siegen). Before unloading the boxes, I asked if they accept parcels over 20 kg, and they said yes. After I carried all the boxes inside, they suddenly said the boxes were too big and refused to accept them.

I was stranded there with heavy boxes, had no transport, and no one offered help. After standing there for over 30 minutes, I booked another taxi and went to a different parcel shop. That location said they could only take one parcel due to lack of space.

I had to carry all the remaining boxes back home, up to the third floor, and leave them at a friend’s place so I could book another pickup. This whole experience cost me an enormous amount of time, energy, and money — all because of their incompetence.

This was by far the worst delivery service I’ve ever used. I absolutely do not recommend Hermes to anyone.

They deliver mostly exactly when they said they would, and if I specify where to leave the package they do it.
On the other hand,
today I was at home and left the front door open to indicate I am here. They left the package on the front steps without ringing the bell or notifying me at all.
This package was left in the hot sun, on hot cement steps.
I happened to check email and it said the package is there - so I could rescue it within 15 minutes.
The package was expensive and fragile vitamins. If I had not happened to rescue it, it would have been completely ruined.
PLEASE TELL YOUR DRIVERS TO THINK BEFORE THEY RUN AWAY. 20 cm away was the doorway, with shade. This was really stupid.
And they can ring the bell to say it is there, thank you.

I bought an item from Refurbed and the real seller was VDC GmbH & Co. KG. They sent me confirmation, and information that the order is sent with this Hermes shipping company. I didn't get any notifications after that. I waited 3 weeks, and started to wonder where my order is.
This shipping company doesn't have page in English. If you go to the "follow my package" either from the confirmation or from the Refurbed site, you get page in german. I tried to contact them, but even their customer service WhatsApp number doesn't understand English. Only way would be to fill out some contact form. Not very efficient! If you are international shipping company, don't you have any page in English, or doesn't your customer service speak English?! Maybe they should only ship in Germany.

I didn't get any notifications from them about my package, not on my email, not nothing. Their page (I used Google translator) doesn't say who's the shipping company in my country, after it says the order has arrived my country.
Their shipping number/ID doesn't match any shipping company in my country, tried every app.

I'm now trying to find my package via Refurbed. But I really cannot recommend. This is a lot of extra work for me. If this shipping company would be interested in providing good customer service, they'd have a free number, or page or email with English service, to give customer service. I'm really disappointed on this Hermes shipping company, on Refurber, and on this VDC GmbH & Co. KG seller.

Edit; after a lot of emails with Refurbed (also customer service really bad), I got information, that the order has arrived days ago, and has now been returned. I got working parcel id only after the order had been returned.
I cannot recommend any of these:
Refurbed, VDC GmbH & Co. KG, Hermes parcel company, PostNord parcel company. They had all my information, and not one of them gave me working parcel id or contacted me about the parcel.
Now I'm just waiting to HOPEFULLY get the refund. I will not use these ever again.

I make an order on 24 April, that give me mail will ne delivered în 25, on 25 they say The order is not possible and today, 28 April i get email again they will delivery my order, and after that, another email thay sat again The order is late, and now on suport they say order will be delivered in 2-3 working days, completly shameless

Absolute dogshit company.
I cannot understand how this "company" is still in business. Absolutely no way to reach a human in case of a problem. packet is way too late. they have never heard of the concept of efficiency and punctuality, which is ironic given that the firm is german.