MYKSTYLE UK Reviews 

126
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptional overall quality of the items received. People note that orders arrive securely packaged and well ahead of schedule, easily exceeding expectations. Buyers are genuinely thrilled to discover hard-to-find products that are otherwise unavailable elsewhere. A few other people also felt that the thoughtful handwritten notes and cute free samples made their online shopping purchases even more special. Consumers also highlighted how carefully everything was prepared and how wonderfully supportive the service is when resolving any minor issues or questions.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with rare items found easily... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and efficient shipping... See more

Order

Consumers find order to be a delightful and positive experience. Reviewers frequently highlight the fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the items which are nicely packed. The items were delivered by Royal Mail. One item was cancelled due to out of stock. Otherwise, that was fine.

Rated 5 out of 5 stars

I love the fact that Queenie sends little personalised notes with each order. It’s such a thoughtful touch, she even remembered me asking about the product and noted that. Overall, delivery was made f... See more

Company replied

Rated 5 out of 5 stars

Ive ordered with them twice now and they've always been excellent. First time there was a mistake with a listing I bought and she quickly emailed to apologise. It was rectified with a free shipping... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the products I purchased and with the way I was treated as a customer. I was pleasantly surprised to find a gift in my package—a hydrating face mask—as well as a handwritten... See more

Company replied


Company details

  1. #202 of 254 best companies in Health and beauty shop

Written by the company

MyKStyle brings the latest (and best!) skincare and makeup products from South Korea right to your doorstep. We strive to make Korean Beauty easy and simple, so you can find the products that suit you best :)


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

126 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(126)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Resolution

I ordered from here and unfortunately received the wrong product however, they did resolve this for me and were very apologetic! Big thank you to the person I chatted with over the live chat! I shall be ordering from them again!! :)

31 January 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, thank you so much for taking the time to leave feedback for us - we really appreciate it and are so happy to hear your issue was resolved quickly :)

Rated 1 out of 5 stars

Don’t buy from this shop

Ordered in august and kept getting promised missing items never came was also promised something in return for being so chaotic and late and still hasn’t showed up that was two months ago. If you want your items to arrive don’t shop here it’s shockingly bad. I don’t understand how someone can run a business like this it’s actually the worst I’ve dealt with possible ever. I’ve never had to chase up a refund for so long and had so many false promises. Don’t bother

28 August 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, thank you for your review. we apologise for your frustrating experience and have reached out to you regarding your order. please check your inbox so we can help resolve this matter asap

Rated 5 out of 5 stars

Will always come back

I've ordered from mykstyle many times and will always be a repeat customer! Their customer service has always been excellent and the shipping times are amazing :) I've always trusted this website thank you for your hard work !! <3

25 January 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you for your review lovely! we really appreciate your feedback and will try our best to keep improving our customer service for everyone :)

Rated 2 out of 5 stars

Order #2184 - Missing item, no customer service

Order #2184 - Missing item

Received 1 item, I've been trying to get a response from the website, email and Instagram account. No response after several attempts.

Buy at your own risk.

I have no idea if my remaining item is on the way or if I can even get a refund.

----------

Eventually got a response back on the 17th of Jan. An error was made marking the missing item as shipped when it was out of stock. Got a refund.

Changed review from 1* to 2*

13 January 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you for taking the time to leave your feedback, we're really sorry for the mistake we made with your order!

Rated 1 out of 5 stars

Avoid

I originally ordered an air shot and medicube.
The air shot was delivered and after a long wait another air shot was delivered.
I emailed the company and after emailing proof was sent out a returns form.

The duplicate air shot was returned but the medicube hasn’t been sent out.
I’ve emailed the company twice asking for an update and then asking for a refund.

I’ve had no reply to these emails. The first email I sent to them was 03/01/24.

I’ve now had to open a claim with my bank to recover the costs.

3 January 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, thank you for your review. we have reached out to you regarding your order and hope you're satisfied with the resolution :)

Rated 1 out of 5 stars

Avoid item not delivered and no response from seller

It has been 3 weeks since I have put my order and haven't received it yet, there is no updates about it from their side although tried contacting them about it multiple time through the message button on their website and emails, I was planing to put another order and weirdly the replied to my query about putting another order but didn't reply to my query about my pending one!!!!!
Glad I didn't go through with it
I have sent another email today awaiting their reply.
But eventually I am afraid i will have to contact the bank regarding that.
Stay clear for now.
Will update if any changes

Update
So the seller hasn't responded there was no reply to emails, onsite or here.
After I raised that with the bank they didn't respond as well so Currently
awaiting refund.
Definitely avoid

19 December 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, we apologise that your pre-order item was delayed over the festive period and have now processed your refund. please reach out to us if your refund hasn't reached your account - we'll do our best to help :)

Rated 1 out of 5 stars

Wish I’d read these reviews before…

Wish I’d read these reviews before placing an order!

Have ordered the medicube and have had no email, no response, no updates and it’s been over a month. Fearing I’ve been scammed also. Steer clear

12 November 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you for your review. it's possible that your order confirmation went to your spam inbox at the time. we've come to a resolution for your order now and apologise for the delay.

Rated 1 out of 5 stars

Awaiting product

I placed an order on 4th December. My order number is #2056. Since then there have been no updates about the progress of shipping. I deserve to know when my order will be shipped because I spent quite an amount.
I've contacted via IG but still awaiting for response.

10 December 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, your order contained a pre-order item which would have taken 2-3 weeks to dispatch. we apologise that this wasn't made clear enough on our website and will do our best to improve the visibility of our pre-order notice. thank you for your review!

Rated 1 out of 5 stars

Order hasn’t been shipped

It’s been a week and my order hasn’t been shipped yet. I know it’s early but I’ve contacted them twice and I have no response. I’ve already had troubles with other Kbeauty companies and their shipping so I don’t have a lot of patience anymore so after seeing some of the reviews on here I fear that it’s a scam. My order number was #2032 in case they want to reply but I recommend not ordering from here.

28 November 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, I'm really sorry for missing your earlier messages and that the delay in shipping orders out from the Black Friday period wasn't communicated earlier. You messaged on Sunday night and Monday evening and I just got back to you around an hour ago. I apologise, the wait time has been slightly later than usual due to personal circumstances - please refer to your email for our response. We understand your frustration and will endeavour to reply more promptly to messages in the future, however, I would like to reassure you that this is not a scam company.

I would really appreciate if you could update your review after checking our response. Your feedback means so much to me and to the current and future customers of our small business. Thank you for taking the time to leave us feedback as well and have a lovely evening :)

Queenie from MYKSTYLE x

Rated 5 out of 5 stars

Order was delayed BUT a great experience

Love that this site has different brands! It's one of the few, probably only(??), that stock Mediheal! I was so happy I found it!
The only issue was delivery time but it clearly states pre order items take longer. As mine was delayed a little longer I was notified by email and kept up to date. The original email was in my junk so I didn't see as soon as, make sure to check your junk/spam! I only ordered 2 items but the samples were so so generous!!
Also love the website design of this store, my only negative is to be more active on socials as you have great products and a great image!
Will shop again xx

14 November 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you for taking the time to leave a review :) will definitely take your feedback into account x

Rated 1 out of 5 stars

Ordered a month ago and still haven’t received

I ordered two items a month ago and spent £60

I contacted after two weeks they said it would be shipped the week after. I still haven’t received anything or any update at all and have tried emailing and messaging. Really upset and feel like I have been scammed.

5 November 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, we apologise for missing your messages. please check your inbox so we can try to recitify the situation and ensure you're happy with the resolution :)

Rated 5 out of 5 stars

Korean Skincare made easy !

I really loved that I could get authentic Korean products at my doorstep! The delivery wait time is a bit long but I guess its worth the wait. Also provided me with samples of Centella sunscreen and another Korean brand I hadn't heard of. Overall happy with this service and will continue buying from here!!

2 November 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, really appreciate you taking the time to leave a review! hope you're enjoying the samples and can't wait for your next order with us :)

Rated 4 out of 5 stars

Slow delivery but great communication and product!

Great communication from the team whenever I had a query. Product is AMAZING! A bit of a delay with delivery due to it being a pre-order item but the team were great with keeping me updated.

25 October 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you so much for your review and really glad we could help you with your order :)

Rated 1 out of 5 stars

I bought something on the 27/09/2023…

I bought something on the 27/09/2023 and still haven’t received anything - i’ve tried to contact and they haven’t responded to any of my emails. There have been no contact to advise me of when i’m going to receive my order. currently thinking i’ve been scammed and will contact my bank soon if i don’t hear anything soon.

20 October 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, we're really sorry for missing your email on 28/9. we've now replied to your query and your order was shipped last week. again we apologise for the late shipping notice, but we're really excited for you to receive your new k-beauty item! please let us know if there's anything else we can do to make your experience at MYKSTYLE the best it can be 🥺

Rated 1 out of 5 stars

Item ordered and paid 27.08.2023 still not delivered

I ordered and paid item 27.08.2023 and today 18.10. still have nothing.
I gave them many chances, tried to contact them and discuss when the item will be dispatched. No communication from their side. Very unproffessional, I dont recommend.

18 October 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, we apologise for the delay in reply and the delay in shipping your order. please note that your order was shipped earlier today (18/10). please check your email for the tracking number and a reply to your query. thank you for being so patient with us all this time! :)

Rated 1 out of 5 stars

i ordered a product months ago turns…

i ordered a product months ago turns out it was a preorder item which wasn’t stated at all during the ordering process (had to email to find out). the item then was delayed because their shipment was late and again the following week now it had apparently been dispatched a week ago however royal mail still hasn’t received it from them and nobody is replying to my emails. i will be contacting my bank if i do not receive my order.

25 August 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, we’re really sorry that the item you ordered was mis-labeled at the time of ordering and that there have been significant delays to dispatching your order. we’re also sorry you soo haven’t received your order! we have looked into this and have decided to ship a replacement for you immediately, please check your email for further details, thank you!

Rated 5 out of 5 stars

I ordered a pre-order item and while…

I ordered a pre-order item and while the wait was longer than expected, everything about the way it was handled more than made up for it, there was constant communication and reassurance and I will definitely order from the website again. Looking forward to using my new product!

14 October 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you for the review lovely, really hope you're enjoying your K-beauty products :)

Rated 5 out of 5 stars

K-Beauty Heaven! Thank youuu❤️

Stumbled upon MYKSTYLE UK over from Depop and gotta say I'm happy. Their site is easy to navigate with a great range of genuine K-beauty products at good prices. Ordered a bunch and got my package within a week, well-packed with some cool samples thrown in.

Had a tiny hiccup with one item, but their customer service, shoutout to Queenie, sorted it out swiftly with a quick refund. Loved the personal touch in dealing with issues.

The Aloe Soothing Sun Cream is a game changer, sits well on my skin and doesn’t break the bank. They appreciate their returning customers too, sending over new product freebies which is always a nice surprise.

MYKSTYLE UK is now my go-to for K-beauty staples. Their blend of quality, affordability, and fab customer service makes them stand out. Can’t wait for my next skincare haul with them!

9 October 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you for taking the time to leave such a long review! we're so happy you enjoyed shopping with us and like the Cosrx Sun Cream - defo one that takes us back to the beginning of our K-beauty journey~ can't wait to see what you order next!

Rated 1 out of 5 stars

AVOID

AVOID

Half of my order arrived 11 days after purchase. Multiple emails ignored.

There are better UKKorean skincare companies out there.

AVOID.

7 October 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

Hi there, we’re really sorry you haven’t had a good experience with your order. We apologise for missing your email on Thursday too. We responded to your enquiry on Friday, with an immediate refund issued for the missing item in your order. Please check your email for our latest response, we’ll do our best to make up for our mistake and ensure you’re satisfied with our service 🥺

Rated 5 out of 5 stars

Suspicious at first but glad I bought

TLDR: A small business I thought was a scam at first but is 100% legit and provides amazing delivery/products and even better customer service for a good price.

Definetely a smaller company so at first I was suspicious this was a scam but after looking at the reviews and instagram page I decided to buy as they had the best prices. Definitely worth it.
One of my items was not currently in stock and I was informed quickly via email and given the option to replace or have it delivered separately for which I chose the latter.
The delivery was fast and the product that came as well as the samples were in good, safe packaging. The sun screen works nicely but that's not relevant to the company.
Just now I decided I didn't want the item that had been scheduled for later delivery so I sent an email requesting a refund as the item was not yet shipped. Within 15 minutes I recieved a full refund and email.

1 September 2023
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you so much for trusting us and supporting our small business! <3

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