myMallBox Reviews 95

I have a package worth $220 that was lost a few months ago. After sending countless emails and waiting nearly 3 months, mymallbox support finally decided they would refund me $100. The thing is it's been a month since then and they're not responding to my multiple emails asking them to actually send the refund to my paypal.

So in the end, I lost my expensive item, and never received the partial refund that they promised.

This is seriously disappointing. I get that the lost packages is out of their control, but ignoring my emails after promising me a partial refund is extremely unprofessional behaviour. There's nothing trustworthy about this company.

Package lost — Partial refund unacceptable, case unresolved

I used MyMallBox to forward a package internationally. The parcel was wrongly labeled as “dangerous goods” and returned by Asendia — but it never arrived back at MyMallBox or to me.

After weeks of waiting, unanswered emails, and multiple complaints, MyMallBox refunded only $8.55, which covers just the shipping cost. This is completely unacceptable. The contents were worth much more, and no real accountability has been taken.

I rejected this partial refund and returned the amount through PayPal to state clearly that this case remains open.

I’ve filed formal complaints with the BBB, FTC, the Delaware Attorney General, and European consumer protection authorities.

I expect a full resolution: either recover the package or refund its full value. I am committed to pursuing this until it is resolved fairly.

✒️ Lorena Paris Calo
📍 Location: Spain

This is by far the worst reshipping service I have ever used. They are beyond incompetent and will lie to you to avoid compensating you after losing your packages by hiding behind their arbitrary terms that are designed to protect them. They "lost" my package worth over $300 and would only refund me $100 after 3 months of unpleasant back and forth with them. They ignored my email sending them the invoice proving the value of the item and insisted they would only reimburse $100.

Their customer service admitted to me that they had lost 2 full shipments' worth of packages in April, which means they have cheated their customers out of thousands of dollars worth of goods. This sheer incompetence is simply unacceptable when your whole business model is centered around handling people's packages and getting them to the carrier.

I will be filing a case with the BBB and will be starting the process of suing them in the state of Delaware.

Do not go through the headache I and many other people went through. DO NOT use this company. They are a bunch of scamming thieves with zero regard for your time, money and property.

THIEVES stay away from this company they are low life scammers they have gone downhill and trust me I live in UK so I use them to get items from USA. The customer service is absolutely rude and keep saying look at FAQ. They want to charge me 35 dollars to send 3 face creams, telling me they charge for storage so I told them keep the stuff there reply was ok they will. Thieving low end budget company.

Risky ive lost some things and not be reimbursed but past year they seem to have improved. Had cheap shipping and they did cover a package that after months still wasn't here & wasnt traceable. It eventually turned up another month later. Usually though shipping is cheap and fast

Great service and prompt service as well! Although not their usual, they went above and beyond to help me with a few return to Macys. I have shipped from US to Spain and would repeat usong their service. for sure!!!

When I want to buy from Usa is the only site I keep going, I alwayd received the packages for sure and super well wrapped protecting my stuff. Love them 🥰

platform easy to navigate.
Sometimes there are delays once the item arrives at the warehouse before it shows as available in the suite.

I purchased a beautiful pair of earrings and USPS tracking information indicates that the package has been delivered. But they keep insisting that they have never received the package!?

Speed, price and customer service!

I have been using them for the past seven years, and they have given consistently excellent customer service.

My last package was processed within just hours of being received.

My dealings with customer service have been smooth and quick.

And their pricing. There are other services that are flooding the internet with ads, but they are more expesive, and have terrible reviews.

I've used MyMallBox consistently over 3 or 4 years and always found them helpful, consistent and very reasonable in terms of fees and shipping prices. I will continue to use and would recommend to anyone.

The shipment was really fast and good. All my orders came as they should.

Excellent customer service. Prompt and easy to communicate with, values my time. Very reasonable international shipping cost and several carriers to choose from. User friendly interface & website makes for a pleasant experience. I look forward to trying their "buy for me" feature which is great if you want to purchase something in the US that does not ship internationally.

I approached MyMallBox with many doubts, but I needed to use a re-shipping service to buy a CD from an US Discogs seller who didn't want to ship abroad. The packet was delivered to MyMallBox in a very short time and from them to my home in Italy, arriving in just a few weeks. The service was easy to use, fast and cheap and I'll surely use it again.

myMallBox is a fantastic shipping service for anyone who frequently shops online from the United States. Having used their services for a couple of years, I can attest to their reliability and convenience. One of the standout features of myMallBox is the variety of shipping options they offer at different price points, catering to diverse needs and budgets.

Whether you're looking for the fastest possible delivery or a more economical solution, myMallBox has got you covered. Their shipping processes are streamlined, ensuring that your packages are handled with care and delivered promptly. Additionally, their customer service is responsive and helpful, addressing any queries or concerns you might have along the way.

Overall, myMallBox is a trustworthy and user-friendly shipping service that takes the hassle out of international online shopping. Their consistent performance and commitment to customer satisfaction make them a top choice for anyone seeking a reliable way to bring their American purchases home.

I've never had any issues with mymallbox and I've been using them for years. Fairly priced and a fantastic way to be able to order from sites that don't offer shipping to my country. The website is a little difficult and confusing on mobile at times, but I've always been able to figure it out, I think it's a me issue. Switching to desktop view helps.

Packaged well and will keep using service. Very useful for my needs.

Good and convenient but the shipping prices are becoming too much. However, things do arrive in a timely manner.

The company sends packages well. I like their site layout. I like that you know longer have to notify of incoming package. I had an issue of a lost package and because I didn't declare the value they wouldn't refund. In the end though we came to a satisfactory agreement.

I made my account long ago and, although I’ve noticed a price increase, they have a calculator so you can predict how much it will be before making your order. They placed one of my packages in another suite and as soon as I contacted them I got a reply. I thought it was just luck but we were able to have an email conversation as fluent as a chat. I really appreciated that.