Really good quality case and image. The only issue is it has impacted my contactless payments and need to take the phone out of the case for it to work
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good case, Like the custom print and was delivered quick but the cut out for camera doesn’t quite fit exactly, misses by 1mm, still using it, just not perfect
Company replied
the case was really badly printed out blury and unusable. it took forever to come despite paying extra for quick delivery. it was really bad standard. the case was terrible slimsy when it should have... See more
Company replied
UPDATE: Products arrived. Good quality. Still no information on order. I placed an order for 2 cases. 8 days without a confirmation email. Try to create an account on their website and never receive... See more
Company replied
Company details
Written by the company
✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.
Contact info
Gonnetstraat 26, 2011KA, Haarlem, Netherlands
- reviews@mypersonalisedcase.co.uk
- www.mypersonalisedcase.co.uk
3.0
Average
337 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Do not trust this company - delivery flaky
Do not trust this company. My order hasn't been delivered, have asked them to esculate the order be assist, but they refuse... So I am left waiting for a delivery that's clearly lost in France that I can't esculate or do anything about. Have lost £56 so far & nothing from them in support
15 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hello Phil,
We're sorry to hear your order is delayed. Please rest assured if your order is for a week without any update we'll proceed with a refund or send a new order with a premium shipment.
Thank you for your understanding.
MyPersonalisedCase Team
Terrible simple
15 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hello Mason,
We're very sorry to hear about your experience with us, we'd love to help you out! Please contact us by using the contact form in our help center.
Thank you for your understanding!
MyPersonalisedCase Team
They are not a scam
Not a scam - just a bit slow so it felt they were a scam - I contacted them via their Instagram account and then they sorted out my problem really quickly.
I’d advise to do the same as they were great to deal with once I made contact with them.
15 December 2022
Unprompted review
SCAM AVOID
This must be a scam. Exactly the same problems as everyone else. wish I'd never found this website. feeling like a fool ordering from them
15 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hello Suzanne,
We're sorry you have experienced problems with your order. We'd love to help you out, please contact us using the contact form in the help center.
Thank you for your understanding!
MyPersonalisedCase Team
5 stars after major problem. Respect for resolving so fast
I have to be honest with you all, first parcel lost in transit ( royal mail ...strikes are not helping anyone) it took few days to get response from this seller but to fix this situation,they shipped new order by FedEx express! That most likely costed more than my actual order. Received this morning and I like to say thank you for resolving the problem before Christmas! I understand they are not based in United Kingdom, however they need to make the buyer aware of delays and that this is international company based on netherlands.so yes this is legit company
29 November 2022
Unprompted review
Must be a scam
Must be a scam, do not order! Not only will nothing arrive but to contact you have to set up and account which also doesn't work, and you can't reply to any emails. Absolutely do not order or bother trying to contact them
2 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hello Peter,
We're sorry to hear about your experience. An account is created automatically when you place an order, if you are unable to access it please try resetting your password. If you need assistance, please reply to any of the emails you have received from us so we can help you further.
Thank you for your understanding.
MyPersonalisedCase Team
Not recieved case should have read…
Not recieved case should have read reviews not happy
13 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Was shipped 25th Nov and still waiting…
Was shipped 25th Nov and still waiting for the case to be delivered. Was told it would be delivered by 6th Dec and it’s now the 12th.
12 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hello Roy,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Been waiting 3 weeks and not received…
Been waiting 3 weeks and not received my order yet
12 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hello Ronald,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Please avoid
Item never arrived and emails aren't being answered. Currently in dispute through PayPal.
24 November 2022
Unprompted review
Reply from MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
I still haven’t received my daughters…
I still haven’t received my daughters phone case that I ordered on the 22/11/2022
10 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hello Hayley,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Terrible service
Ordered a case 3 weeks ago. The confirmation email said it would be shipped the following day and delivered within a week of ordering, yet I’m still waiting for a shipping confirmation email.
Contacting the company is near impossible but once I found a way of emailing them, they’ve been terrible in getting back to me.
Avoid at all costs.
8 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hi Sarah,
I'm really sorry your order has not arrived yet, please contact us so we can send a new order if your original one has been lost.
Thank you for your understanding,
MyPersonalisedCase Team
Don’t use this company!!!
Don’t use this company!!!
The only thing they were efficient with was taking my money!!
Ordered a phone case on 22/11
Still not received! Not even a dispatch email!
Have sent many emails to chase up my order only to be responded by a general/robot response!
8 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hi Laura,
I'm sorry you have not received your order yet, you should have received an email confirmation. If this is not the case please reach out to us so we can find your order using other details as most likely there's a typo in the email and therefore you don't receive anything from us. Our support team is ready to help you!
Thank you for your understanding.
MyPersonalisedCase Team
Still haven’t received my cases and…
Still haven’t received my cases and when I try contacting them I get nowhere so basically my gone down the drain don’t trust them
5 December 2022
Unprompted review
Reply from MyPersonalisedCase
Hi Jennifer,
Have you used the contact form in our Helpcenter? If you log in with your account our support team will receive all the information needed to help you right away. Please reach out to us so we can make sure your order is delivered as soon as possible.
Thank you!
MyPersonalisedCase Team
I am not impressed with my items one of…
I am not impressed with my items one of them isn't what I ordered I will not be ordering of this site again..
29 November 2022
Unprompted review
Reply from MyPersonalisedCase
Hi Kaz,
we're sorry to hear you're not happy with the outcome of your cases. We'd love to fix this! Please contact our support team using the contact form in our helpcenter.
Thank you!
MyPersonalisedCase Team
Great choice & the process of ordering…
Great choice & the process of ordering was easy, product looks like good quality. It was a gift & it was well received.
My only negative comment is that it wasn’t obvious at any time that it wasn’t a Uk based company & it took a bit longer to arrive but not excessive.
9 November 2022
Unprompted review
Good quality case & fast delivery
18 November 2022
Unprompted review
This company seems to be less than…
This company seems to be less than honest. Order from the company at your peril. I have informed Interpol, Apple, Microsoft and others.
14 November 2022
Unprompted review
Reply from MyPersonalisedCase
Hi John,
Please contact our support team through the contact form in our Helpcenter and they will gladly help you.
Thanks,
MyPersonalisedCase Team
never received
I never received, you can't even get on hold of anyone. Terrible experience, I have sent a large number of emails through their Web contact us. Horrendous!!
19 October 2022
Unprompted review
Reply from MyPersonalisedCase
Hi!
We're really sorry to hear about your experience. Please reply to the last email you received from our support team so that they can help you further.
Kind regards,
MyPersonalisedCase Team
Easy to order snd Was kept in the loop…
Easy to order snd Was kept in the loop re my order / delivery
17 October 2022
Unprompted review
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