Petsies Reviews 

294
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible attention to detail and realistic likeness of their custom pet plushies, which offer deep comfort during difficult times of loss. People deeply appreciate the thoughtful design process and the emotional connection that these special keepsakes provide to grieving families. However, some reviewers were not happy with the surprisingly high prices and the disappointing overall quality of certain finished items. Consumers also mentioned that several plushies completely failed to resemble their pets accurately, alongside noting very expensive return shipping costs. Buyers stated that resolving these issues was often frustrating due to a lack of helpful support.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing a sharp division in customer satisfaction. While... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the incredible attention to detail,... See more

Price

Users describe negative interactions with price, noting that the items are way too expensive and not worth... See more

Value for money

Consumers find value for money to be quite disappointing, frequently describing purchases as a massive waste... See more

Order

Reviewers express mixed feelings about their order experiences. Some consumers highlight issues such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Petsie looks very similar to my sisters dog and they made it just right. It's a wonderful experience to have your little one here with you again even if it is just as a plushy. A piece of him will... See more

Company replied

Rated 4 out of 5 stars

Daisy looks great, a little more shaggy than I thought she'd be but cute all the same

Company replied

Rated 5 out of 5 stars

The Petsies crew did a wonderful job creating a plushie of my recently passed dog. They clearly paid extreme attention to detail with the many pictures I sent them and the few tweaks requested after t... See more

Company replied

Rated 5 out of 5 stars

Losing a pet is hard. Losing a pet who was more like a family member is gut wrenching. After I lost my little yorkie Bella, I just wanted her back. I wanted a reminder of what she meant to our family.... See more

Company replied


Company details

  1. Toy manufacturer

Written by the company

Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!


Contact info

3.8

Great

TrustScore 4 out of 5

294 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(294)

46 reviews in the last 12 months

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Rated 3 out of 5 stars

Got my Petsies dog wrong eyes

Got my Petsies dog, wrong eyes, it's body looks like my dog but, the eyes are wrong. They offered colors and I picked one light blue and one darker blue. They sent brown. I sent several emails to let them know still not right. Why offer then not give to you. For $288 I would expect the right color. All their adds show blue ring around eye, mine are brown. The eyes are what makes it my dog.

Petsies responded to above and basically put the blame on me, and said I approved it. Well I did not. I complained about the color and their design department said it was a lighting problem and the eyes were blue. You needed a magnifying glass to find any blue
So beware of what the design department tells you
I still give them a dissatisfied rating.

30 April 2025
Unprompted review
Petsies logo

Reply from Petsies

We're truly sorry to hear that you're feeling disappointed. 😔 Our team made sure to include close-up images of the eyes in the Sneak Peek and used the light blue and dark blue colors you requested. You reviewed the image and let us know it was approved to ship, and we moved forward only after receiving that confirmation from you.

It seems there may be some confusion about the eye color—what you're seeing as black is actually the pupil, which is standard for our designs. Our team very graciously took the feedback on how to showcase our eyes to the customer through the Sneak Peek process and asked if there is anything more we could do to help. You just stated you were disappointed about the style of the eyes and how we approach our services.

Regardless, as mentioned in our past conversations, we sincerely thank you for sharing your thoughts. Feedback like yours helps us grow and improve, and we’re always open to making things better.

-The Petsies Team

Rated 5 out of 5 stars

My Petsie made me cry when I opened the…

My Petsie made me cry when I opened the box. I have been missing my sweet girl for three weeks and this gave me something to hold onto. I’m so thankful for this gift

26 April 2025
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Reply from Petsies

Hi, Lorie

We're so glad we could help you hug your girl again! While she might not be with you anymore, the memories and love you both shared will never go away!

-The Petsies Team

Rated 1 out of 5 stars

I'm highly dissatisfied with the…

I'm highly dissatisfied with the product. It looked nothing like my cat. Everything was wrong .The only thing that was right was the color. It should be criminal to charge grieving people that much money for something to get at Walmart for 50 bucks.

24 April 2025
Petsies logo

Reply from Petsies

Hi Kreg,

We're so sorry to hear that you are unsatisfied with your Petsie. Please reach out to support@MyPetsies.com so that we can hopefully find a solution to the issue.

Rated 5 out of 5 stars

My purchase looks just like my June

My purchase looks just like my June. I love it! And a added bonus, my pit bull and teacup poodle is longer in depression after seeing Juno. It's of course not the same but Ghost is definitely a little happier. So am i. Thank you!

24 April 2025
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Reply from Petsies

Thank you for the kind words, Monisha! We're so honored that we could help you and your dogs get through such a tough time.

-The Petsies Team

Rated 3 out of 5 stars

Sphynx Cat

I purchased a petsie of my deceased sphynx cat. The unique spots and colors were captured perfectly. They did a good job with the fabic and sewn in wrinkles. The problem is they have a template body shape for all cats. Sphynx cats do not have the same bodies as other cats. Their head shape, mouth, large ears, long elongated limbs are thin wiry tales are unique to their breed. Putting sphynx "fur" on a regular cat body looks all wrong. It is very silly looking. Much like they have different forms for specific breeds of dogs, they need to offer cat forms for different breeds of cats. I would also like to see an option to have your pet curled up and sleeping. Closed eyes should be an option. They did a great job with what they had but if you have a sphyx or any other unique breed of cat, I would not recommend

24 April 2025
Petsies logo

Reply from Petsies

Hi Arya!

We really appreciate the review and feedback on the shape and fur of the cats. I'll be sure to pass that information along to our team. Regardless, we appreciate your review and hope you still were satisfied with your Petsie!

-The Petsies Team

Rated 2 out of 5 stars

I’m honestly disappointed

I see the attempt but the description details were not followed. I gave a very detailed description of my dog along with multiple pictures and I can see the idea based on the pictures, but the description wasn’t followed in the slightest. I noted about her fur type and color, her size and shape, how she was groomed, etc., and yet it looks like they looked at one single picture and attempted to make something based off of what that one single picture looks like. It just looks like a gray terrier and not even close to a schnauzer. It’s not my dog, which is very disappointing because I feel like it wasn’t worth $200 to get something that I could’ve bought from a store without it being customized.

25 April 2025
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Reply from Petsies

Hi Holland,

We're so sorry that you feel unhappy with your Petsie. We do understand that you have been speaking to our customer service team member, Libby, about a remake of Sasha. We look forward to better meeting your expectations with your new plush :)

-The Petsies Team

Rated 5 out of 5 stars

Absolutely Thrilled with Our Petsies Experience!

We had a fantastic experience with Petsies, Their team was incredibly responsive and helpful every step of the way, making sure we got exactly what we wanted. The attention to detail and customer care really stood out. The final product completely exceeded our expectations — we’re so happy with how it turned out! Highly recommend to anyone looking for a meaningful, high-quality custom pet keepsake.

29 April 2025
Petsies logo

Reply from Petsies

Joe,

Thank you so much for the kind words! We do everything we can to make sure the customer is satisfied every step of the way. We're so glad we love your Petsie!

-The Petsies Team

Rated 2 out of 5 stars

Unhappy with the product

I’m actually unhappy with the product. He is way too grey. I sent 10 pictures of non of them displayed as this grey. Also, the hair on the ears feels very cheap. I spent a lot of money on this so I would hope I could get either a new one or a refund. I lost my dog not too long ago and I was really hoping for a product that looked like him.

24 April 2025
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Reply from Petsies

Hi Samuel,

we're so very sorry to see this review. We do see that one of our team members is assisting you in getting Yager adjusted by our alterations specialist. We look forward to making these adjustments and getting him home to you as soon as we can!

-The Petsies Team

Rated 1 out of 5 stars

I am actually really disappointed in the petsie

I am actually really disappointed in the petsie. It doesn't look like our pet and the pattern on her coat is just a mess. The only thing right on the pattern is the tail but the tail has some string coming out of it. I have almost 800k followers and was excited to show it to them but seeing this. Im to embarrassed to show it. The petsie is actually bigger than my largest cat which is on me for picking the size but i wish i could switched it if i knew the huge size difference.

25 April 2025
Petsies logo

Reply from Petsies

Hi Charles,

I’m sorry you were disappointed in your Petsie of Ysera! Our team worked hard to match her as closely as possible. You did have a sneak peek, so you gave us change requests that we implemented for you.

With the Sneak Peek upgrade, if you aren’t satisfied with the Petsie after working with our team, you had the option to reject it, and our team would’ve provided you with a full refund. Since you approved, we thought you were happy with the final changes and shipped it out to you. I’m sorry to hear that wasn’t the case. Someone from our team should be reaching out shortly in hopes of resolving the issue at hand.

-The Petsies Team

Rated 5 out of 5 stars

Very happy we love it

Really happy with the whole process including the updates along the way, the end resultncame quicker than I had expected and the attention to detail was a five star result. Very happy we love it

25 April 2025
Petsies logo

Reply from Petsies

Hi Tim!

Thank you for the kind review! We always strive to deliver the best experience possible for each customer, and we're glad to hear that you were pleased with everything!

-The Petsies Team

Rated 5 out of 5 stars

When I had the option to make an edit…

When I had the option to make an edit to the original design, it was made quickly and well. I love my final design :) I can’t wait to sleep/snuggle with my Petsie tonight

25 April 2025
Petsies logo

Reply from Petsies

Christine,

We're glad you were able to take advantage of our Sneak Peek option so that we could get your Petsie as perfect as possible. Thanks for the review!

-The Petsies Team

Rated 5 out of 5 stars

Daughter loves it

Daughter loves it. Very fluffy and loves the added addition of the comb. Looks just like her real hamster that passed away recently. Very heartwarming for her.

24 April 2025
Petsies logo

Reply from Petsies

Hi, Heather!

We're so glad we could help her feel connected with her late-hamster again.

-The Petsies Team

Rated 5 out of 5 stars

My daughter was so pleased and touched…

My daughter was so pleased and touched by her Petsie Dog. It does look so much like her real dog. It was a pleasure to give it to her.

24 April 2025
Petsies logo

Reply from Petsies

We love hearing how much Petsies mean as gifts to others. Thanks for the review!

-The Petsies Team

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! My Petsie looked exactly like my Bella. It's like she is in our home with us. I am so pleased with how it turned out. Thank you so much for the attention to detail.

24 April 2025
Petsies logo

Reply from Petsies

Hi, Kimberly!

We're so pleased that we were able to help you feel connected with your Bella again. Thanks for the review!

-The Petsies Team

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