MyPhotoWalletUK Reviews 

145
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the delivered items looked extremely cheap, poorly manufactured, and completely different from the pictures shown in the online advertisements and product descriptions. Many people also struggled with severely damaged goods arriving in flimsy packaging, alongside unexpected international shipping delays that completely ruined important holiday gifts and special occasions. Some reviewers were happy with the prompt customer service support and quick responses when dealing with transit damages. A few consumers additionally mentioned receiving lovely items accompanied by fast delivery times and smooth overall communication from the team.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about quality and expectations.... See more

Order

Customers had ambiguous experiences with order processes and shipping. While many reviewers shared details... See more

Delivery service

Consumers experience great frustration with the delivery service due to late arrivals and lost packages. Many... See more

Quality

People report widespread disappointment and negative experiences regarding poor product quality. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered custom reels for a viewfinder for my daughter. The reels that were delivered were too thick to be used in the viewfinder, so they were completely useless. I tried to post a review on the act... See more

Company replied

Rated 1 out of 5 stars

Don't purchase from this company. My item (personalised musical framed photo) arrived badly damaged, unfinished as it came without a back to it, no front glass or plastic covering frame & no... See more

Company replied

Rated 1 out of 5 stars

I ordered several Christmas gifts the website stated would be received by 12/17. The tracking from China (not the UK) now says I will not received the items until 12/30; Making these custom gift usele... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a stuffed animal made from a drawing. I never received any kind of mock up of what it would look like and that's when I looked up reviews. It's on me for not doing this first but... See more

Company replied


Company details

  1. Online marketplace

Written by the company

MyPhotoWallet brand was established in 2019. We have always focused on making unique personalized gifts for customers, providing very competitive prices, and are committed to bringing a better shopping experience to customers around the world.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.3

All reviews

(145)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy anything.

I ordered the spinning light up christmas tree with photos. The description said it has an engraved real wood base and that it spins. When I finally received it, it was completely plastic you can see the rings in the PLASTIC not wood base the names that were supposed to be engraved are protruding and not even painted well. It absolutely does not spin and when I contacted support they tried to gaslight me saying the description says it does not spin. Thankfully I took screenshots because they took down the picture at the top of the product page that said it spins. And they only offered me 13$ out of the almost 50$ that I spent. It was supposed to be a christmas present and I would be embarrassed to wrap this thing as a gift.

15 December 2025
Unprompted review
MyPhotoWalletUK logo

Reply from MyPhotoWalletUK

Hello Sheena. We are very sorry to hear about your negative experience. We take all feedback seriously and are actively investigating the issue you mentioned with your order. Please reply to our customer service team via email so that we can provide assistance and resolve your problem. We promise to do our utmost to ensure you receive a satisfactory response.

Rated 1 out of 5 stars

Not at all what was ordered!

I placed an order for a stuffed animal made from a drawing. I never received any kind of mock up of what it would look like and that's when I looked up reviews. It's on me for not doing this first but I was trying to get a gift for someone in time for Christmas. I did receive it tonight so timing was good but the product is completely wrong. It's a pillow, not a stuffed animal. It has stains on it, and the writing, which wasn't intended to be included, is printed in mirror image on one side! It's also a weird brown color overall. I cannot give this as a gift and am so embarrassed that I wasted my money.

12 December 2025
Unprompted review
MyPhotoWalletUK logo

Reply from MyPhotoWalletUK

Hi Christina. We are very sorry to hear about your negative experience. We take all feedback seriously and are actively investigating the issue you mentioned with your order. Please reply to our customer service team via email so that we can provide assistance and resolve your problem. We promise to do our utmost to ensure you receive a satisfactory response.

Rated 1 out of 5 stars

The seller has extremely poor…

The seller has extremely poor communication skills, the product was “lost” until I explained I would take it further with my bank as fraud then the parcel arrived way later. They had returned half of my cost of the products but with the time wasted and the awful service alongside the photo wallet looking completely different I wouldn’t recommend them if you’d pay me!

11 December 2025
Unprompted review
MyPhotoWalletUK logo

Reply from MyPhotoWalletUK

Hi Melissa. We are very sorry to hear about your negative experience. We take all feedback seriously and are actively investigating the issue you mentioned with your order. Please reply to our customer service team via email so that we can provide assistance and resolve your problem. We promise to do our utmost to ensure you receive a satisfactory response.

Rated 1 out of 5 stars

I would give zero stars if possible

I would give zero stars if possible. I ordered the bendable figures and they are nothing like the photos of the product and are the most hideous things I’ve ever seen

19 November 2025
Unprompted review
MyPhotoWalletUK logo

Reply from MyPhotoWalletUK

Hi Joyce. We are very sorry to hear about your negative experience. We take all feedback seriously and are actively investigating the issue you mentioned with your order. Please reply to our customer service team via email so that we can provide assistance and resolve your problem. We promise to do our utmost to ensure you receive a satisfactory response.

Rated 5 out of 5 stars

I ordered moon light for our wedding…

I ordered moon light for our wedding anniversary - photo of us and our daughter who squeezed in the photo. the lamp arrived a bit late, but I was explained that it comes from China, (I think it is great that in today's world the global companies exist) but without our daughter in it! I think someone who did it thought that it was someone who jumped into picture and removed her. I was sent another one with my daughter in it.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely a waste of money rubbish…

Absolutely a waste of money rubbish product and cheaply made steer clear

13 September 2025
Unprompted review
MyPhotoWalletUK logo

Reply from MyPhotoWalletUK

Hello Michael Flaherty. We are very sorry to hear about your negative experience. We take all feedback seriously and are actively investigating the issue you mentioned with your order. Please reply to our customer service team via email so that we can provide assistance and resolve your problem. We promise to do our utmost to ensure you receive a satisfactory response.

Rated 4 out of 5 stars

A nice unique product

A nice product, and good customer service. I got a cube made for my husband for fathers day. They got my initial order a bit wrong but then corrected it with no extra charge, even though the corrected cube arrived a bit late for fathers day! Still, happy with the product and service!

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money🤬

Don’t waste your money, paid £32 for a tiny plaque which took 2 weeks to arrive, a week after Father’s Day. Comes from China and takes aggggessss. It is garbage .🤬👎🏾

21 June 2025
Unprompted review
Rated 5 out of 5 stars

I had ordered a personal gift for…

I had ordered a personal gift for fathers day. However, my gift came broken in half! I immediately contacted the company and got through to someone called Sara, she was very helpful to come to a resolution which was to resend the item. By the time the item arrived was past fathers day which is a shame however, I used the broken gift making him aware that the new one is on the way which has finally arrived and we all absolutely love it so thank you very much for your support with my issue.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Took forever and rubbish quality

Took forever, paid extra to receive before Father’s Day. I received it today (4 days later).
They altered the format of my original photos and despite numerous emails and contact us messages and being told that it was sorted. It wasn’t sorted for over a week. The fact that these guys can not understand written English is really off putting. The images are grainy. I think I could have done better watching a you tube clip. And despite them sending me an email asking for a review (that seems to have vanished as well)

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful infinity cube for fathers day, pictures on paper and the plastic panels popping open. Do not buy from them.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother with this company

Don’t bother with this company, honestly, save your money. I wish I read the reviews before falling for a facebook ad. I ordered a photo infinity cube for Father’s Day and the quality is so poor that I feel bad giving it. The photo’s are just on thin paper, when you move the cubes around, it leaves an awful white folding line and one of the sides of the cubes just popped open. Cheap plastic, thin paper, just awful. Stay away is my advice.

13 June 2025
Unprompted review
Rated 2 out of 5 stars

Poor quality

Arrived within the time stated (although this was a long delivery time and no updates provided). Ordered a photo cube but it's very poor quality - photos are grainy, look stuck on, and generally looks quite unprofessional. Does not look like what was advertised. Not worth the money.

13 June 2025
Unprompted review

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