MyPhotoWalletUK Reviews 

145
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the delivered items looked extremely cheap, poorly manufactured, and completely different from the pictures shown in the online advertisements and product descriptions. Many people also struggled with severely damaged goods arriving in flimsy packaging, alongside unexpected international shipping delays that completely ruined important holiday gifts and special occasions. Some reviewers were happy with the prompt customer service support and quick responses when dealing with transit damages. A few consumers additionally mentioned receiving lovely items accompanied by fast delivery times and smooth overall communication from the team.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about quality and expectations.... See more

Order

Customers had ambiguous experiences with order processes and shipping. While many reviewers shared details... See more

Delivery service

Consumers experience great frustration with the delivery service due to late arrivals and lost packages. Many... See more

Quality

People report widespread disappointment and negative experiences regarding poor product quality. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered custom reels for a viewfinder for my daughter. The reels that were delivered were too thick to be used in the viewfinder, so they were completely useless. I tried to post a review on the act... See more

Company replied

Rated 1 out of 5 stars

Don't purchase from this company. My item (personalised musical framed photo) arrived badly damaged, unfinished as it came without a back to it, no front glass or plastic covering frame & no... See more

Company replied

Rated 1 out of 5 stars

I ordered several Christmas gifts the website stated would be received by 12/17. The tracking from China (not the UK) now says I will not received the items until 12/30; Making these custom gift usele... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a stuffed animal made from a drawing. I never received any kind of mock up of what it would look like and that's when I looked up reviews. It's on me for not doing this first but... See more

Company replied


Company details

  1. Online marketplace

Written by the company

MyPhotoWallet brand was established in 2019. We have always focused on making unique personalized gifts for customers, providing very competitive prices, and are committed to bringing a better shopping experience to customers around the world.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

145 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.3

All reviews

(145)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely delighted with the wallet I…

Absolutely delighted with the wallet I ordered! I only had a dark photo of a black dog, and really didn't expect it to turn out at all. So, I was amazed at the result - thank you so much.
Although not that important to me, delivery was fast too.

21 November 2020
Unprompted review
Show reviews in all languages. (145 reviews)

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