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MyPilotStore Reviews 261

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TrustScore 4.5 out of 5

4.6

Vehicles & Transportation
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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, highlighting items like leather jackets and other gear. Many people appreciate the efficient delivery service, noting that orders arrive quickly and in good condition. The pricing is often mentioned as competitive and affordable, with some customers finding unique items they couldn't locate elsewhere. The ordering process is generally described as easy and straightforward, contributing to a positive overall experience. However, some customers were dissatisfied with issues related to order fulfillment, such as items not being received or incorrect products being sent. A few reviewers also mentioned problems with refunds not being processed for returned items, and some experienced difficulties with shipping, including damaged packaging or lack of tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers are pleased with items... See more

Delivery service

Customers generally report positive experiences with delivery service. Many praise the fast and efficient... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the online ordering process... See more

Quality

Users describe positive interactions with quality. Customers frequently praise the high quality of products,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the pricing fair and competitive, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight-forward, no surprises, reasonable shipping. I’m a repeat customer and will continue to count on them. Outstanding example of service was after ordering a sectional map, they came back to... See more

Rated 5 out of 5 stars

My 2 year old grandson absolutely loves Peek Inside How A Plane Works. He has become fascinated with planes recently, and asks his parents to read the book over and over again. I even had to get off... See more

Rated 5 out of 5 stars

My son loved wearing the aviator jacket that you carry, when he was three. He’s a professional airline captain today and purchased the same jacket for his friend’s son, who just turned three. The birt... See more

Rated 5 out of 5 stars

I couldn't find the unique j-hook for my slim travel pro suitcase anywhere, including the official website. I was so excited that it was on this site for an affordable price. The shipping was fairly q... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Pilot Supplies Store supply charts, GPS, headsets, transceivers, handheld radios, flight bags, headsets, kneeboards, pilot guides, maps, aviation books, FAA training materials, software, and more from names like David Clark, Garmin, Jeppesen, Gleim, Flightcom, LightSpeed, ASA, Cencal, Icom, and Maycom.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

261 reviews

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Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommend

Jacket was shipped nicely in pastic with a hangar. Was soft right out of the box. Leather is very good quality. Zipper seems strong and good quality. Would highly recommend.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

They charged me for shipping for THEIR PROBLEM

My first order with them was shipped and returned to them. The address on the order was fine, and there was no reason for the order to be returned by the shipper. I asked for a cancellation and refund, since I found the same thing elsewhere (Amazon) with two day shipping. It had already been more than a week for the order to be shipped and returned, and I didn't feel like waiting.

They canceled and refunded it, BUT they told me they would charge for shipping. There was no REASON AT ALL for this. It was not returned by the shipper for any fault of mine. The address was fine, and the shipper was clearly at fault. The address is a house, I have lived there for 25 years, and I get shipments all of the time.

This was my first order with them, and my last. It was for a minor product. I have zero trust in them now.

10 December 2025
Unprompted review

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