Myplaydirect Reviews 

Top service best i have come across on the net well done it was mostly my miss reading and was sorted thanks so much must go now and listen to my new album

This was my first time I ordered from Myplay Direct, and I had no problems! When I had a question, they responded to me! Both my orders came right on time! I will be ordering from them again! Thank you!

I had trouble with a download and response time was immediate. Issue resolved.Thank you Paolo.

As of yet I have not received my order, but so far this company was easy to deal with and my order should be here as they stated to me. Looking forward to be doing business with them in the future.

I ordered 4 records that were cancelled without my knowledge. There was no email informing me my order was cancelled nor a reason why. When I contacted them asking why my order was cancelled they sent me a stock response saying they don't know why but would escalate the issue. I have since written back THREE times with zero response from the company. Since the records I ordered were sold out, I am extremely frustrated. I placed my order hours before this item sold out, so they should have my order still in stock. However, getting the company to actually respond to you seems to be a joke.

I ORDERED 5 CDS THRU THIS COMPANY. PAID FOR AIR SHIP. ORDER WAS PUT ON A BOAT AND IS TAKING 2 MONTHS TO REACH ME IN HAWAII.
I WOULDN'T EVEN GIVE MY PLAY DIRECT ONE STAR. INCOMPETANT HORRIBLE SERVICE.
NEVER AGAIN WILL I GO THRU THIS COMPANY!

Pathetic excuse for a company. I pre-ordered my product over a month in advance and was just fed a plethora of lies from start to finish. Finally ending in MPD telling me it was out of stock!?!

How can a product be out of stock & no longer available on pre-order?

Was this all just a long drawn out practical joke then? Because it definitely wasn't funny! I sent over 20 emails to customer service with everyone just promising me I would receive my product in 1-2 working days. 6 weeks later they finally admitted defeat and I was told my product wouldn't be arriving!

Complete set of Jokers. Avoid at all costs!!

Completely out of their depth and by the amount of people leaving similar reviews to me they should be terminated as a company. It's clearly a scam to hold people's money for interest.

Total scum!

I bough the PopMarket July 9 Album Subscription Bundle 1. I received the 1st shipment but not the 2nd or 3rd. I worked with Kevin Rey and returned the 1st shipment sealed and am still waiting for my refund. I was told my refund was processed but after following up with them they changed to their story to "checking with the billing department" After several weeks of requesting an update they have stopped responding. Worst online transaction ever.

I contacted Myplay to notify them my package had not arrived they responded as follows.
Hello john,

I am really sorry to hear your shipment hasn't arrived yet. The most likely reason for the delay is that it's been held up at customs and will simply arrive later than estimated. Another possibility is that it's at your local post office, but delivery is delayed because of customs related formalities. We suggest you contact your local post office to see if it's there.

You may provide this reference # to your local post office, TNT Post UK International 000502815701961870. Please take note this is not a tracking #.

If your order doesn't turn up, please let us know.

No effort on their behalf to track it and no Tracking Number. So I got on the phone (I live in Ireland) checked with my post office, checked with TNT Ireland, TNT U.K and TNT Holland they had no idea what the reference number I was given was for. So I emailed them back

Hi Hazel,
I have checked with my local post and it turns out they don't handle TNT post. I contacted TNT Ireland and the number you gave me is not valid on their system. They need a booking number or reference number, shipping date would also be helpful.
They item that was sent to me is a limited edition piece of only 200. This is alarming me at the moment that no one knows the where abouts of my parcel. I would like to here back from you before 4 pm today as TNT Ireland will be closed until next Tuesday as this weekend is a Bank Holiday in Ireland. You could ring me on +35386720770 as well.
Regards
John

They replied.

Hello john,

We're very sorry for the inconvenience. Unfortunately, we cannot get in touch with TNT to locate your parcel since we do not have a dedicated phone line to make outgoing calls. We would be glad to reship your order of the Northern Soul Fan Bundle ***SOLD OUT***. For us to be sure that we are sending the order to the correct address, please take a look below and respond to this e-mail with any corrections you may have.

Important to note at this point THEY HAVE NO PHONES to ring out.

I replied,

Hi Angela,
Thanks for getting back to me. Please re-ship and please insure to send the Northern Soul Fan Bundle. Can you let me know you when you ship the details you have for me are all correct. So far this hasn't been a pleasant shopping experience I hope you can put this right asap. Please keep me informed of what is going on with my order.
Regards
John

They replied,
Hello john,

We're very sorry as I have checked for the replacement with our warehouse, the Northern Soul Fan Bundle ***SOLD OUT*** is no longer available and it doesn't look like we'll be receiving additional inventory any time soon.

Since we can't fulfill your order we had no choice but to process a full refund to our account.

We've processed your refund on October 24, 2014. The amount and transaction ID are as follows

Amount: XXX.29 EUR

You should see the refund on our next account statement. If you have any further questions we suggest you contact your bank with the information above.

Again we're very sorry for the inconvenience. We would have much preferred to fulfill your order.

Sincerely,
Hazel

Only now has the sold out status been recognized by the staff at Myplay.

I replied,

Hi Hazel,
This is just awful, you never thought to ask me weather I wanted a different package? You have more than one. All that said you will have one Northern Soul Fan Bundle ***SOLD OUT*** in stock very soon My one is getting returned by TNT or is it..

You have been very quick to dismiss my order without research and with no proof of post. Why would you tell me to check my local post office and then send a refund 2 days later. I guess like I suspected last week it wasn't sent at all.

I have been collecting records for over 30 years now this was my first time using Myplay Direct it will certainly be my last I can't believe Sony are a part of this. This has definitely been one of my worst record buying experiences ever. I would never recommend you to anyone.

John

I don't expect anything further from them. I got through to someone on facebook but when it got tricky they just said check your email. I did ring the Sony office in London as they are the same company same building and they refused to put me through to anyone.

I ordered Olly Murs new album then moved house and I was really worried about it because I believe I wouldn't be able to change my address. I was so wrong!! With only one email I was able to voice my concerns and with 3 hours I had a reply! The agent solved my problem and I am extremely happy with the service I received today and I will defiantly use this service again because it's reliable and friendly!!

Transaction was super smooth and easy with no troubles. When I had a query, I contacted them via email and always got replies in under 24 hrs. (name) from the team in particular, answered all of my queries explaining EXACTLY what was going on and all the options I had to choose from. I am very pleased with the service. Will be purchasing from you guys in the future for sure.

We ordered a Miles Davis - The Cellar Door Sessions 1970 box at PopMarket/MyPlayDirect at Oct 8, until now our shiping status did not change. We were contacted at Oct 16, by Mr. Santiago via email, and he just wrote what we allready knew. After that we did not receive any other contact from this company! In our receipt is writen that they had the product in stock and it would be shipped in maximun in 2 working days! We bought many times in the internet, always from european web sites, we NEVER had a problem. This is the FIRST time we order from USA!!! This company is a shame to the country! We hope they find a solution to our problem, as soon as possible, and change our minds. But reading the reviews here our hope is going away. Many bad reviews and the good ones seems like came directly from the inside of this company! Do not recomend to anybody!

20/10/2014 22:00
We receive an email from Mr. Raul Santiago. That says:

Unfortunately Miles Davis - The Cellar Door Sessions 1970 is currently on back order and we don't have an estimated ship date in our system. As soon as we have the information regarding your shipping status we will update the website.

Impossible to read that after 15 days of my order.
Mr. Raul Santiago you it is a crime to sell something you do not have?
I have a receipt saying that the product was IN STOCK, and will arrive in my adress until november 6. Be professional and instead of given me a new stupid excuse, work hard and solve my problem.

21/10/2014 15:41
Mr Kevin Rey wrotes:

We understand your frustration and we really apologize if we could not send your order (Miles Davis - The Cellar Door Sessions 1970) as was initially provided. We would have much wanted to fulfill your order on time.
I have set up your file to priority and forwarded it to management to know when your order will ship. We will email you back once we receive a response. In the meantime you will receive a ship confirmation email once your order ships.

ANYTHING SOLVED YET, LET'S SEE IF THEY REALLY HAVE A MANAGER AND IF HE/SHE KNOWS HOW TO DO HIS/HER JOB!

26/10/2014 12:20

One more week passed and you did not sent me any solution for my problem. Mr. Kevin Rey said that my problem was with the manager allready. But I think this was one more lie from you, or your manager just ignore the clients.

This CD box is a birthday present. Please have a litle bit of respect and solve my problem. Be human, and treat your client like human. With you seems like we talk with machines that send automatic answers!!!

03/11/2014

No answers, they really do not have a manager!!!! Lost my patience an d cancelled my order!!! The news: they do not confirmate my cancel, neither by email or in my account!

THIS SERVICE IS THE WORST EVER.

Everything you write will be posted here to everybody see how you and your company works.

NEVER BUY FROM Myplaydirect or Popmarket!!! Even if it is the product of your dreams!!! You will never receive it!!! You can not cancel!!! They ignore you!!! Unfortunatelly I can not what this guys are with polite words!!!!

Do not believe the good rewies they come directly from the inside of this fake company!!!!!

I had some issues with my order for a music album. After ordering I realized I provided wrong contact number and probably wrote the address in wrong format. i was very worried that if my order will not reach on time/on my address. I contacted the MyPlayDirect Support and they helped me through. It took over 4 e-mail. They were really quick with response and help.
I feel relieved now and I am very thankful to MyPlayDirect.

OK so I'm a big A$AP mob fan in was looking to buy some new gear after looking at a lot of bad reviews on this website I said to myself I really want this jacket so I will give it a try in it was the best thing to do the sipping was very fast it came before the date they gave me.. thank you

Very impressive, considering the thousands of orders, global neighborhood and exponential customers, you treated me like I mattered. That means a lot, and I thank you for your efforts!!

After querying when I might receive my item nuerous times (which has been outstanding since the 14th August 2014), they sent me this message on the 2nd of October..

!I am really sorry your order has not been shipped yet. Upon checking our system, your order is expected to ship on October 06, 2014. I have asked our supply chain team to update your order status page with a new estimated ship date. It normally takes them 2-3 days, so by October 05, 2014 your order status page should display new shipping dates."

It is now the 10th October, the order status has not been updated nor have i received the item !!

If I do not receive this item by the Octonber 17 I intend to report this shambolic hopeless company to Trading Standards and the Advertising Standards Authority!

I have been waiting for delivery of this item since the original order was placed on the 14th August !!

Heed my words as I have enough of the game play and your lies!

I honestly think this site has been set-up as some kind of social experiment to see how much bad service people are prepared to put up with. They can't even do the most basic tasks such as cancel an order. Responses often don't bear any relation to the question you have asked.

Avoid at all costs.

I don't normally write reviews but was really pleased with the service.

I went on the Ben Howard music site and was disappointed to see that the pre-order for the vinyl copy of his new album was only available in the US so I emailed to ask if it would be available in Canada:

"we will get back to you once we get an update from them regarding the availability of the items in Canada."

And to my surprise, the next day I got an email saying it was available. To be honest I really was not expecting a follow up.

Placed my order. Really pleased! Thanks a lot.

I've placed numerous orders with Play.com in the past and I have always received the items in the promised condition within a short period of time. I recently placed an order that I had to cancel as it turned out I already had some of the items that I had just placed the order for. Customer service replied within a few hours, informing me that they had cancelled my order as requested. As any other classy online outlet, cc's aren't charged until orders ship, therefore I did not have to wait for days for a refund.
Very satisfied.

After ordering an item in June and writing at least three follow up emails I was very dissatisfied to learn the item had been discontinued. Which would not have been such a big deal had I not had to wait for three months to find out or written countless emails to inquire where it was. I would never recommend this company to anyone and I will never do business with them again.