My Pretty Strap Reviews 

Julie got right back with me and helped me decide which items to purchase. Great experience!

I purchased a beautiful band and watch cover for my daughter-in-law for Christmas. Unfortunately, I ordered the wrong cover and needed to return it. Julie, the customer service representative, was so helpful in the process. I was very pleased with how quickly this was resolved.

PrettyStrap is luxury made affordable as it looks and feels just like the expensive name brand company that sells watches that range from 700-10k. I own a rolex but for fitness and communication purposes I tend to wear my apple watch more often these days. This band has not only the look of luxury but the feel of it too.

I purchased three Pretty Straps for my wife and she loved the product. Two of the straps required re-sizing, I reached out to Pretty Strap for instruction. Maddie responded with an easy video. I was able to make the adjustments quickly. Thank you…Maddie

My strap broke. They did repair/replace it but it broke again.

I have bought may things from My Pretty Strap and have had great experiences before. This time, not so much. After I ordered and got the shipment notification I noticed that it was not moving beyond “label created. Awaiting package.” I contacted customer service who just dismissed me and said they would deal with it after 15 days. I wanted this order for Christmas… I reached out to Maddie again who told me to just wait the 15 days. At 15 days I reached out yet again. I was told that I still had one more day for it to arrive “but I will go ahead and open a case for you anyway”. Gee thanks. After a day or two I get confirmation that it was “stuck/lost while in transit” and hooray- “I have processed to reship your order. It should go out shortly.” seriously? If you had just looked at the tracking initially you would have seen I’m not a complete idiot like you treated me. It is now December 26- no chance of being a Christmas gift. I’ll go ahead and take my business elsewhere next time.

I was in the process of placing an order for both an apple watch band and watch cover. I had a question in regard to which cover color/finish would pair best with the watch band that I had selected. I reached out to the Customer Care Team and received not only a reply from Maddie, but also a photo of both the watch band and watch cover in question. It was so helpful for me to see the pair and I appreciate Maddie "going above and beyond" in order for me to make my selection. Although I have not as yet received my order, I am certain that I will be pleased with my choice. Thank you again, Maddie, for your prompt reply, assistance, and for being a part of the wonderful Customer Care Team at My Pretty Strap!!!

My belt is super, everything is very beautiful, I recommend it, the team does a great job

Excellent customer service. Extremely helpful and helped fix/edit my order right away

I accidently ordered the wrong size watch face cover. I wrote to the company immediately and the next day they removed the item from my order and refunded my account.

I love the look and quality of the pretty straps. I bought three, and all have been easy to shorten and attach to my apple watch face. They are gorgeous!

I love my pretty straps accessories. ordering online was easy and hassel free. My products came quick. They are so elegant and have a different kind of appeal to them. These band take my Apple watch from ordinary to sexy and or business in minutes. They reason do make a fashion statement.😍🥰🫶🏽🫶🏽🫶🏽🫶🏽

I finally bought my first Apple Watch for my 60th birthday (December 13, 2025). I had been seeing the “My Pretty Strap” advertisement on Facebook and decided to take advantage of the sale. Very happy with the purchase. The bands look expensive and I received nice comments.

Sent an email to the company regarding returning an item. Response from Alex was quick and was offered 2 different options for return!
Made the process very easy!!
Lily M.

I ordered a strap and watch cover for my wife's Apple Watch. Unfortunately, I ordered the wrong size, but Alex in customer service was absolutely wonderful and helped me rectify my mistake. They have been amazing to work with, and I will definitely be ordering from them again. Thanks again Alex, you made the entire ordering process easy and enjoyable. Keep up the good work.

Excellent customer service! I received my first order & had questions about sizing the links on the band. I emailed customer service and Julie was extremely responsive & helpful.

My favorite purchase of th year!! Affordable price and great quality! I wear it every day!!

I’m hooked on Pretty Straps! Everything I have ordered & received has been great quality, beautiful and really elevates the profile of my watch. Amazing.

Love the straps and the way that they make the watch so stylish. I ordered three and one of them was too small so I sent an email to ask what I should do. Maddie told me that I could return it if I choose or I could order additional links to help it fit better. I ordered the links and am thrilled with my purchases. Love the excellent customer service and the prompt reply to my question. Will definitely be buying more.

Great product for the price. Customer service was excellent.