poor customer service
I purchased a lamp and requested express shipping, but they didn't honor it! Nowhere during payment was there any information about shipping times. I contacted them to resolve the issue, but their customer service and support team couldn't help me because it was a holiday. They said they would contact me, but they didn't, so I had to contact them again. When I finally did, the person who responded was rude and arrogant, claiming they hadn't made a mistake, when it was clearly their fault. I considered them a professional company where I could find parts for my clients' projectors, and now I'm looking for another supplier.
Reply from MyProjectorLamps Mexico
I apologize that my colleagues failed to contact you after your first point of contact. This was our mistake. For the poor communication, we will refund your shipping cost. The order was placed after-hours on February 11th, and shipped the next business day on February 12th. The order was sent with UPS Worldwide Saver - which is the fastest service that the carrier offers for international shipments. We take pride in our inventory and fast delivery. I am sorry your experience did not receive our normal service promise.