Fast delivery, the whole order was correct. If I could change one minor detail, would be for the brand to use more information on the description of their products. One of the supplements I used has b... See more
Company replied
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See what reviewers are saying
Bad delivery solution, the tracking does not work, no one is calling you or informing you per email, no pickpost or collection at the post office available, extra fee to pay if you were not at home fo... See more
Company replied
I am an expat in Switzerland and I would appreciate if there was an EN language option. I am a new customer and it was said that I get the free delivery if I order through an app and this wasn't tru... See more
Company replied
I could not edit my order just after ordering because I forgot to add another product. Now I have to order it separately and pay extra post fee. --> changing my evaluation due great service and qual... See more
Company replied
3.8
Great
2K reviews
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Delivery always on time and the quality…
Delivery always on time and the quality of the products I order are always perfect.
27 March 2025
Reply from Myprotein
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Language problems
The products are good and so I would give it 5 stars if there was an English lenguage for the Swiss app. It was really difficult to navigate around while having to translate everything. I tried to check if I could change the language but found nothing so if there is a choice it's better to be in the front page or something.
22 March 2025
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Great product, some change needed
Great product selection and quality, very good/competitive pricing and discounts.
Only issues are sometimes inconsistancy in delivery times/expectations and language. British company, but cannot toggle to english when ordering from Switzerland. Seems like a simple enough fix?
21 March 2025
Reply from Myprotein
Hi Rit,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Myprotein
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
import tax
there was no indication, the order was sent from abroad. I was shocked, I had to pay £20 import tax
24 February 2025
Reply from Myprotein
Hi Rob,
Thank you for taking the time to leave your review, I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Joe
Customer Relations Executive
Paypal not option for payment
I really needed to pay with paypal, and there was no option to do it. Even if it says on the home page that is an option.
12 March 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
That would be good if you guys add the…
That would be good if you guys add the French translation for Swiss people, it would be much better for me because a don’t speak German. I hope this will be done. Thanks for all of your products, they are the best !!
8 March 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Their Webshop doesn't work.
This is the most retarded webshop i have ever seen.
It takes and confirms your order, but then doesn't ship it, because it never took the payment.
It's literally impossible to make purchases. It just gives you a fake order confirmation and nothing happens. No payment, no shipment. This happens every time, no matter what you order and how you pay. The webshop simply does not work.
2 March 2025
Reply from Myprotein
Hi Floris,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Joe
Customer Relations Executive
EN language and new customer free shipping
I am an expat in Switzerland and I would appreciate if there was an EN language option. I am a new customer and it was said that I get the free delivery if I order through an app and this wasn't true. Other than that, I'm satisfied with the discounts and the items on sale.
EDIT: The team refunded the delivery fee as soon as the review was published.
26 February 2025
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Trustedddd
19 February 2025
Reply from Myprotein
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great products and good prices
Great products and good prices. Wish they could include Tax for internationak shipping. Always a bummer when you gotta pay at arrival.
3 February 2025
Reply from Myprotein
Hello John,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Ben
Language
While ordering on the swiss site everything is in german. Not everyone in Switzerland speaks german. Language options should be available so orfering can be easier and not need to translate everything
2 February 2025
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Really bad experience lately
I am genuinely appalled by Myprotein’s customer service and return policy, particularly for Swiss customers. First of all, the website is exclusively in German for Switzerland, which is already inconvenient given the country's multilingual nature. If you go out of your way to contact their team in English, they will respond exclusively in German, claiming it’s the only language they "manage." Really? In 2025, with tools like DeepL readily available, it seems the effort is expected entirely from the customer.
Now, onto the return policy—an absolute disaster. You are expected to pay for return shipping yourself (min. 30CHF as you have to ship it to UK... lol)
And finally, for their Black Friday sales, here’s the cherry on top: they engage in practices that are, frankly, deceptive if not outright illegal. Prices are hiked 1-2 weeks before the sale to flaunt a "50% discount" during Black Friday. I've seen it happen with my own eyes, as I used to order the same items regularly—until this blatant tactic became apparent. My comment will maybe be deleted because they will tell I lie, but i am really telling you the truth... You can find some Reddits thread talking about it.
I am begrudgingly giving 2 stars instead of 1 solely because the products themselves are good. But I really don't recommend the company and the customer service. You'll find better in Switzerland :)
27 January 2025
Unprompted review
Reply from Myprotein
Hi L',
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
I am in Switzerland but you know we…
I am in Switzerland but you know we also speak French and Italian in Switzerland....
14 January 2025
Reply from Myprotein
Hello Loris,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Ben
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Lack of transparency
Lack of transparency: When placing the order (to be delivered in Switzerland), customers should have a clear understanding of extra costs. While Customs duties are part of it, the carrier would add "handling costs" to my order, which accounted for a significant amount.
Given the origin of the product and the relationship between MyProtein and their partners is well known and established, customers should have at least an estimation of how much the final price would be. This would avoid unexpected surprises and frustrations.
When asking Myprotein about an explanation, the answer can be reduced to: "We don't cover handling costs", certainly not much customer-oriented.
Hence, cost transparency is clearly an area of improvement for MyProtein.
Note: “We don't cover handling costs” was actually the response from the customer service …
4 January 2025
Reply from Myprotein
Hello D.C,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Kayleigh
Quick and easy.
9 January 2025
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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