Secret Wood Reviews 

1,353
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I'm very happy with the pieces I've bought from here, beautiful stuff, great quality and great service. I recently needed a piece repaired and the process was easy peasy, thanks Roman!

Rated 5 out of 5 stars

Honestly I'm in love anything ocean themed, and secret wood keeps releasing these gorgeous pieces. The recent one of the tide was perfect. Every time you look at it you find something new. It's bea... See more

Rated 1 out of 5 stars

Rings are wrong sized and nicked. Reached out through email with pictures included with no response. Looks as if they respond to reviews faster. Website says they'll replace items but from the look... See more

Company replied

Rated 5 out of 5 stars

This was my second order, my wife loved the ring so much I wanted to get her a matching pendant. The jewelry is visually stunning, beautifully packaged and stands out as a unique conversation piece... See more

Company details

  1. Jewellery shop

Information provided by various external sources

Inspired by Canada's great outdoors, we encapsulate tiny worlds within the space of a finger!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

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No recent history of asking for reviews

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3.7

All reviews

(1,353)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Cool rings

I bought a total of 8 glo "Fusion" rings for two sets of nieces and nephews in the US and Canada. Secret Wood's two-week crafting time is accurate and the rings were then sent out and I was given tracking info.
The rings sent to the US found their destination in less than a week. The Canadian destination on the other hand was THREE weeks. This is by no means Secret Wood's fault.
Rings are amazing and glow very brightly in a rainbow of colours. My relatives LOVE them! Disappointed however that the "Fusion" line was strangely discontinued without explanation soon after I ordered. One of the "Fusion" rings was replaced with an Original glow ring. Overall I'm happy with a unique gift.

16 June 2020
Unprompted review
Rated 1 out of 5 stars

Before you buy!

The ring was cool but it was never sent to me for multiple months and it took insane communication efforts in order to get it to be shipped and the only other option was get a refund that didnt cover what I paid for the ring. Very poor customer service. But 7/10 ring.

1 June 2020
Unprompted review
Rated 1 out of 5 stars

When I opened the package the ring was…

When I opened the package the ring was snapped in half, I didn’t get the right colour either.. I ordered a blue one and I got a broken orange ring, was hoping I could get another one that isn’t broken, thank you

15 May 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful rings

I have two secret wood rings and I like them a lot. Delivery service was really good, and the rings are beautiful. They look even better then the picture on the website, for sure.

4 May 2020
Unprompted review
Rated 1 out of 5 stars

Tisk tisk

The product did not reflect the advertisement.
Which is true in most cases. Don’t know why I was expecting more. Was not durable at all, I guess I didn’t expect it to break so easily being that it was made of wood 🤷🏻‍♂️. I’m glad I only bought 1 and not 3 like I was going to. It’s a nice concept tho, could be executed better in the future.

22 April 2020
Unprompted review
Rated 5 out of 5 stars

Great work

Great work, good customer service. Girlfriend gets a bunch of compliments on her new ring

12 March 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with my item!

My order was a gift for my son. He absolutely loved it! Customer service was excellent! I realized within 24 hrs from ordering that I'd accidentally ordered the wrong size. I emailed & explained & they were able to correct my information in enough time to prevent a delay on delivery. Outstanding product & customer service, and a speedy delivery.

4 March 2020
Unprompted review
Rated 2 out of 5 stars

I'd give my secret woods ring 2 stars

I'd give my secret woods ring 2 stars. The idea of the ring I very cool... but my ring is misshapen and doesn't glow very long... and I paid 50 bucks which was half off. But then I saw a promo (and i could be mistaken) for the same thing for 20 bucks.... it's ok. Not sure I'd buy another one.

2 March 2020
Unprompted review
Rated 4 out of 5 stars

Pretty awesome

I got the wrong color of the correct type (I ordered the blue atomic and got green) but I love it. The glow is fantastic! I’m still happy with it and was worth the sale!

2 March 2020
Unprompted review

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